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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,081 Reviews

1,081 Reviews of Superstition Springs Lexus - Service Center

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October 22, 2024

Very pleased with the service and my service advisor Chris Bates. He was very knowledgeable More

by THEURBSNAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Oct 23, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with Chris. Our team's expertise is key to providing top-notch service. We appreciate your feedback and look forward to assisting you again!

October 22, 2024

My recent experience with Superstition Springs Lexus service department was positive. I had no issues. More

by HHEINRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Oct 24, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear you had a positive experience with our service department. Your satisfaction is our top priority, and we look forward to serving you again in the future!

October 22, 2024

My first service visit on my recent car purchase. Excellent experience with the service center. More

by IRENELV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks for sharing your experience! We're thrilled to hear you had an excellent visit to our service center. Your satisfaction is our priority, and we look forward to serving you again in the future!

October 22, 2024

Enjoy working with Shane and the team. Customer service experience is always something that is wonderful. More

by RANDALLVOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks, Randall! We’re thrilled to hear that you enjoy working with Shane and the team. Providing excellent customer service is our top priority, and it’s great to know we’re hitting the mark. We appreciate your support!

October 22, 2024

Today we bought 2024 RX350 Lexus at Superstition Spring Lexus. We had such great customer service from General Manager Brent Adkisson as this has been our 3rd purchase. We came in to get our 2017 RX350 LEX More

by IMARTINEZAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Adkisson
Oct 23, 2024 -

Superstition Springs Lexus responded

Thank you, Joe and Irene, for your wonderful review! We’re thrilled to hear about your positive experience with Brent, Easton, and our service team. Your loyalty means a lot to us, and we’re glad to have helped you find your new RX350. Enjoy your new ride!

October 22, 2024

No complaints. The facility is clean. Polite and very helpful staff. Unlike Bernhardth Lexus, they asked for an approval before doing additional work that we did More

by ercstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Rogers
Oct 23, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear you had a great experience with our clean facility and helpful staff. Your feedback about transparency means a lot to us. We’re committed to providing excellent service, and it’s wonderful to know we met your expectations!

October 22, 2024

Very disappointed in the “delivery” of this car. The car its self is amazing but every other aspect of this car buying experience was not good. More

by silipa81
Recommend Dealer
No
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanine Baliton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Christy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Manager Ryan?
Oct 22, 2024 -

Superstition Springs Lexus responded

Good afternoon Laurie... Thank you for sharing your experience with us and bringing this to my attention. I would like to personally apologize for the improper vehicle delivery you experienced and any inconvenience that you experienced when purchasing your new Lexus from our dealership. We want all of our customers to leave the dealership with a proper introduction to their new Lexus and fully understand all the safety and technology features. I would like contact you directly to discuss this matter further. Also, I do have a Technology Specialist that I would like to introduce you to that can also provide you with a 90-minute tutorial about your new Lexus. We strive to make sure all of our customers have a exemplary experience and we understand how lack of fully understanding these features can impact your overall satisfaction. I look forward to speaking with you shortly. Thank you again for your feedback, and I hope I can discuss a resolution for this matter. Greg Okolita - Sales Director Superstition Springs Lexus

October 21, 2024

Except for the five and a half hours to complete the transaction, everyone was friendly and helpful More

by steve.hollinger
Recommend Dealer
Yes
Employees Worked With
Tristan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Medel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Steve! We’re thrilled to hear you had a positive experience with our team. We appreciate your patience during the transaction process and are always looking for ways to improve efficiency. Your input helps us serve you better!

October 20, 2024

Jake is great. When it comes time to buy a new vehicle in the next year or so, the excellent service we receive will be a main driver in returning to Superstition S More

by Hp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in Service
Oct 22, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Jake! Our team works hard to provide excellent service, and we can’t wait to assist you again when you're ready for your next vehicle. Thank you for choosing Superstition Springs Lexus!

October 20, 2024

Shane Hicks , Service Consultant, and his team once again did an excellent job. Our battery was dead. We had the vehicle towed to Superstition Springs Lexus at noon. I called Shane at 11:30 AM and let him More

by RGRAHAM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks, Service Consultant
Oct 22, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear about your positive experience with Shane and the team. Providing timely and excellent service is our priority, and it’s great to know we met your expectations. We appreciate your loyalty and look forward to serving you again!

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