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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,081 Reviews

1,081 Reviews of Superstition Springs Lexus - Service Center

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October 26, 2024

Overall, it was a good experience. My Concerns were addressed, and everything was handled in a professional manner. More

by Tom Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in the service department was outstanding.
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Oct 29, 2024 -

Superstition Springs Lexus responded

Tom, we’re thrilled to hear about your positive experience! Thank you for recognizing our team's professionalism. Your feedback means a lot to us, and we look forward to continuing to meet your needs in the future.

October 26, 2024

Our service advisor Jacob was excellent. Everything was completed according to the schedule and initial estimate More

by Wtravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Brightman
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback! We're thrilled to hear that Jacob provided excellent service and that everything went smoothly. We strive for efficiency and transparency, and it’s wonderful to know we hit the mark for you. Looking forward to serving you again!

October 26, 2024

My service rep was very communicative and professional. I appreciate being provided a loaner car. More

by RICHARDKNST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Richard! We’re thrilled to hear that our team provided you with great service and a loaner car. Your satisfaction is our priority, and we look forward to assisting you again in the future!

October 26, 2024

This dealership is very professional and very busy. Had an 11:00 appointment for some warranty work and they had me on my way home at 2:00. Nicest customer service lounge I've ever seen. More

by Ken Kidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron was great!
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Oct 29, 2024 -

Superstition Springs Lexus responded

Ken, thank you for your fantastic review! We’re thrilled to hear you had a positive experience with our team and enjoyed our customer service lounge. We appreciate your patience and look forward to serving you again in the future!

October 26, 2024

Chris was super cool and really helpful with explaining everything and the whole process, as well as being able to answer any questions i had very thoroughly, Now it’s just time to see if my oil filter act More

by SAMMYGAGNE630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks, Sammy! We're thrilled to hear about your positive experience with Chris. Our team is always here to help, and we appreciate your trust in us. Good luck with your oil change! Let us know how it goes.

October 26, 2024

Phil was great. He explained everything to me clearly. I knew I was in hood hands More

by SORE4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Depart: Phil
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thank you for the fantastic review! We're thrilled to hear that Phil provided clear explanations and made you feel confident. We're always here to help, and your feedback motivates us to keep delivering great service!

October 26, 2024

They got me fast for my 10,000 mile FREE service. They gave me an option of 2, 4, 6, 8 hour pick up. Loved that. More

by phogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with your 10,000-mile service. Our team works hard to offer flexible options, and it’s fantastic that you appreciated that. Looking forward to serving you again!

October 26, 2024

Outstanding sales and service. You can’t get better attention. Shane in service takes care of all your needs, I’m a customer for life. More

by docbuffalo747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane, service writer
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear about your outstanding experience with Shane and our team. Your loyalty means the world to us, and we look forward to serving you for many years to come!

October 25, 2024

The lack of professionalism and communication from the team making the overall experience frustrating and far below expectations. More

by MESAASSTMGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip, Mike , Brent
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Oct 25, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us. I apologize for the sub par customer service you experienced while having your vehicle serviced. I know that It’s frustrating to have to follow up on matters that should have been handled seamlessly, and I understand how this can impact your overall satisfaction. To address your concerns directly, please contact me directly at gokolita@vtaig.com and I will be glad to assist you and ensure that we improve our processes moving forward. Thank you for your feedback, and I hope to resolve this for you soon. Greg Okolita - Sales Director - Superstition Springs Lexus.

October 25, 2024

Outstanding service! My car is back to normal. Damage caused by a minor accident was completely repaired to our satisfaction. More

by garrycant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback, Garry! We're thrilled to hear that your car is back to normal and that you’re satisfied with our service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

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