Superstition Springs Lexus - Service Center

They were friendly, and punctual. The video is a great addition as well as the web/app to accept or decline services. I appreciate the car wash before picking up my car. With all of t The video is a great addition as well as the web/app to accept or decline services. I appreciate the car wash before picking up my car. With all of the great things that Superstition Lexus provided, the one thing that left a sour taste in my mouth was the up-sale of services that my car did not really need and yet were marked as red and immediate. When we replaced the air filters, they were a bit dirty but not in a concerning condition. The same goes for the ac/hvac box, which we blew out, and the brake fluid flush, which we did flush, but again, was not really needed. I understand the 30k check, however if the vehicle doesn’t need it to prevent irreparable damage, then those items should be marked as yellow and nice-to-do instead of giving me the sense of impending doom if I didn’t do them. I saved myself hundreds of dollars of unnecessary repairs. Unfortunately, you have just added to the stereotype that dealerships attempt to sell you things you don’t need. Now I’m not sure whether the same thing will happen the next time I need an oil change and filter from you.. More

Very professional. Phillip is always courteous and helpful. Service was the best considering I didn’t have an appointment. Phillip is always courteous and helpful. Service was the best considering I didn’t have an appointment. More

Super service - no issues with the work provided. Appreciate having the loaner as this would be a hardship. Phillip is always very professional and communicates in detail the service being completed Appreciate having the loaner as this would be a hardship. Phillip is always very professional and communicates in detail the service being completed. I purchased my car at the Chandler dealership, but prefer the Superstition Springs service department. More

Chris Bates was s pleasure to work with. Very professional and caring. He kept me informed throughout the process. I love this dealership. Very professional and caring. He kept me informed throughout the process. I love this dealership. More

The staff was great to deal with, knowledgeable and courteous. Fabulous leasing experience and I have been leasing cars for 40 years. A+ experience. courteous. Fabulous leasing experience and I have been leasing cars for 40 years. A+ experience. More

Service was fast. Needed air filters cleaned and was taken care of swiftly. Love the car wash Needed air filters cleaned and was taken care of swiftly. Love the car wash More

I made an appointment for the date and time I wanted easily and the appointment went smoothly and I was in and out in 90 minutes as Promised. Thank you Jake. . easily and the appointment went smoothly and I was in and out in 90 minutes as Promised. Thank you Jake. . More

The appointment was for my second key. I was in and out faster than estimated. I appreciated the quick turnaround. I was in and out faster than estimated. I appreciated the quick turnaround. More

I enjoy going to this Lexus dealership. Because of how friendly the staff is and very easy to work with. Because of how friendly the staff is and very easy to work with. More

Shane Hicks my service manager did a excellent job with my appointment Good time by the technician my appointment Good time by the technician More