Superior Toyota
Parkersburg, WV
Filter Reviews by Keyword
By Type
Showing 183 reviews
Your mechanic did a fine job on servicing my Tacoma. The service writer helped me throughout the process to explain what needed maintenance. Thank you . service writer helped me throughout the process to explain what needed maintenance. Thank you . More
All of the fluff about customer service on TV and by the salesmen disappear after they get your check. New vehicle paint defect on roof and hood from factory and they promised to fix it. Only repainted ho salesmen disappear after they get your check. New vehicle paint defect on roof and hood from factory and they promised to fix it. Only repainted hood and overspray left fenders cloudy, said Toyota would not pay to repaint the roof. With the exception of the guy who did the license and title transfer, everyone else we came in contact with at Superior lied to us. Never buy there again. Gave one star because there was no rating lower. More
I took my vehicle in for service and informed the SERVICE department that my vehicle was riding very rough and may have a tire issue. Multi-point inspection is standard during every service. Part of the mult department that my vehicle was riding very rough and may have a tire issue. Multi-point inspection is standard during every service. Part of the multi-point inspection is a tire evaluation. I got no conclusion other than “loose skid guard,” from the dealership. 2 weeks after the service with no resolution to the issue, I have a flat tire, and the tread is worn extremely uneven on said flat tire. Got all 4 tires replaced at another location with an alignment and the car drives like new again. They lost $600 in business because they were too lazy to check tires. Very disappointed in their customer service. If you need anything beyond an oil change. Do not trust them. More
Gave us an estimate of 2200. To replace 3 cendors and a a/c blower motor . After having truck for a month I went to pay a nd pick up truck. They presented me with a 6800. Bill. Seems they took it upon t a/c blower motor . After having truck for a month I went to pay a nd pick up truck. They presented me with a 6800. Bill. Seems they took it upon themselves to replace the emission system. With out even asking or deciding it with me. They have had truck forb2 months as and refuse to give it to me till I pay the bill. I have gotten a lawyer snd filed a complaint with the attorney General. Beware they said couldnt give written estimate cause of Covid. I think the parts boy was suppose tocsll snd ok parts and he forgot too as he was going on vacation. As everyone thst deals with the service dept. There knows you c a n not talk to these people on phone. Very unorganized service dept. More
I believe the service people are trustworthy, besides being helpful but never pushy. I am happy to bring my Camry there for service, and it just hit the 100,000 mark. being helpful but never pushy. I am happy to bring my Camry there for service, and it just hit the 100,000 mark. More
Staff is always helpful and pleasant. They answer questions. Help find answers to unusual problems. They have always been courteous and kind. Because of this... I encourage others to go to Superior questions. Help find answers to unusual problems. They have always been courteous and kind. Because of this... I encourage others to go to Superior More
It was the usual with Ryan Morris I have known Ryan for almost 11 years and have bought 4 vehicles from him. 3of them are Toyota, the 4th is a Hyundai Kona- Limited. So far the Hyunda I have known Ryan for almost 11 years and have bought 4 vehicles from him. 3of them are Toyota, the 4th is a Hyundai Kona- Limited. So far the Hyundai is as good as the Toyotas, and with the 1.6 L turbo accelerates like a sports car. It's just what I wanted. Thanx-Ryan More
State Inspection sticker/Windshield wipers your service is always excellent. Your waiting room is very clean and comfortable place to wait until the service is done. Keep up good works. Thank your service is always excellent. Your waiting room is very clean and comfortable place to wait until the service is done. Keep up good works. Thanks. More
Very well done and timely. I requested an additional service that was not part of my complimentary contract. It was met with cooperation and respect. service that was not part of my complimentary contract. It was met with cooperation and respect. More
All the service team was friendly, and very helpful, took care of everything in a timely manner, and answered all my questions...great service guys.... thank you care of everything in a timely manner, and answered all my questions...great service guys.... thank you More