Superior Honda of Omaha - Service Center

Excellent and friendly service. Scheduling a service appointment is easy and convenient. They do the work that needs to be done. My experiences have always been very positive, both Scheduling a service appointment is easy and convenient. They do the work that needs to be done. My experiences have always been very positive, both with new car sales and service. More

Excellent experience. The customer service was excellent, the waiting room is always great, the work done was great, and my oil change was completed sooner then expected. The customer service was excellent, the waiting room is always great, the work done was great, and my oil change was completed sooner then expected. More

Excellent service from Excellent people I received excellent and timely service from people that were friendly yet professional. The work was done at the time I was told it would be and at I received excellent and timely service from people that were friendly yet professional. The work was done at the time I was told it would be and at the price I was quoted. More

Slow tire-leak fixed A previously installed set of tires had a slow leak for one tire. I scheduled an appointment online. Service performed was very prompt and professio A previously installed set of tires had a slow leak for one tire. I scheduled an appointment online. Service performed was very prompt and professional. More

Painless Service I have been a customer of Superior for many years, having bought several Hondas from the dealership and always using it to service my vehicles. I wil I have been a customer of Superior for many years, having bought several Hondas from the dealership and always using it to service my vehicles. I will continue to do so. I know it is hard to retain employees but it seems that more recently there has been a substantial turnover among the service reps. I did notice Carrie was still there and that is a god thing. More

Horrible service experience We purchased our van at Superior Honda of KC. Wife made appointment clearly articulated work items with Jason D. We did not request a Saturday, but We purchased our van at Superior Honda of KC. Wife made appointment clearly articulated work items with Jason D. We did not request a Saturday, but due to warranty coming close to the end we request having it done soon. We plan to trade this van on a new version. Jason set appointment time and wife set expectation that due to one parent watching children we would need to wait. Brian or Bradley (asked for business card, but wasn't given) he smirked we were 2 miles over and now out of warranty. This is were frustration with their customer service took a turn for the worse. I will acknowledge I lost my cool after the 2 mile over smirk and smile. Took a bit too much pleasure in that for my liking... After talking to three service "sales techs" (including Jason) I was told 11 people are in front of me and recommend not waiting. Talked to Brian Pearce and ultimately left without service. No change in original outlined service request made in advance with on-duty sales (service) tech. We are currently in the market for new Honda odyssey touring elite and there is NO way I would do business with this location. I test drove a new van near the med center, but had hoped to do business here due to proximity to my home and they are the only local dealer that have the touring elite. Had planned on using my wait time to negotiate a purchase price. Disappointing the service experience was the worse I have had and thankful there is another Honda dealership in Omaha. I now feel obligated to test drive a Toyota as I would like a dealer closer to come. Will not be purchasing our new van from this dealer! More

Unethical pricing Took 7 year old Honda fit in because "check engine" light was on. All they did was tighten the gas cap. Bill" $107.50 This is ridiculous. It may be Took 7 year old Honda fit in because "check engine" light was on. All they did was tighten the gas cap. Bill" $107.50 This is ridiculous. It may be legal but it is highly unethical. More

Worst service ever, made me regreat gitting a honda both service department and parts delartment could care less about rhe customer. So much for service after the sale. I would recommend going to Honda cars service department and parts delartment could care less about rhe customer. So much for service after the sale. I would recommend going to Honda cars of Bellevue worth the drive. Eveytime I have visited Superior Honda for an issue which i have had tons with my brand new CRZ that I purchased the extened warrenty on, they have blamed me and denied a warrenty claim. They dented my door on one occasion when i brought it to their attetion I was told "it was already there". I have literally never been helped and finally Honda Cars of Bellevue fixed all my issues promptly and under warrenty. More

I was told that my 2007 Honda Civic which has only 39000 miles on it have a power steering leak, ans the service rep asked me to replace RACK & PINION Assembly. Estimated cost is around $1000 + alignment. I miles on it have a power steering leak, ans the service rep asked me to replace RACK & PINION Assembly. Estimated cost is around $1000 + alignment. I was shocked. I took my car to another honda service center and checked and they told me everything looks fine and see no issues. May be this is bad diagnosis or trying to rip off. I have their paper work, I need to talk to one of their manager. More

I have had a great experience up until yesterday. My car was in for a 90,000 mile check plus a couple of other services -- totaling nearly $500 That evening I realized I had not presented my coupon good fo was in for a 90,000 mile check plus a couple of other services -- totaling nearly $500 That evening I realized I had not presented my coupon good for 10%. I called early this morning only to be told nothing could be done about it. As a result of this I will probably take my business elsewhere in the future. I would suggest that your service reps ask the customer at the time they bring in their vehicle if they have any coupons they will be using. More