Superior Honda of Omaha - Service Center

Routine maintenance We brought in our pilot for a routine maintenance check. Everyone we worked with was friendly, helpful, and went out of their way to make our experie We brought in our pilot for a routine maintenance check. Everyone we worked with was friendly, helpful, and went out of their way to make our experience a good one. We will be back for sure! More

Painless replacement of air bags Everything from making the appointment to being offered a loaner car to drop off and pick up was easy and everyone I spoke with was cheerful and helpf Everything from making the appointment to being offered a loaner car to drop off and pick up was easy and everyone I spoke with was cheerful and helpful More

Outstanding customer service Superior Honda always has great customer service and this visit was no exception. Matt got me in and out installing running boards on my Ridgeline ve Superior Honda always has great customer service and this visit was no exception. Matt got me in and out installing running boards on my Ridgeline very quickly. The entire staff is always friendly. More

Unable to fix "Clunk" noise on the front passenger side I have gone to this Superior Honda since it was still in Council Bluffs, IA for new cars and services. I was happy until recent incident. I brought I have gone to this Superior Honda since it was still in Council Bluffs, IA for new cars and services. I was happy until recent incident. I brought my Cr-V to check for "Clunk" noise on the front passenger side. The service adviser turned the steering wheel (car in park) and heard the clunk noise likes metal on metal. He scheduled to bring the car back due to service department was busy. On the appointment day, I left the car at the dealer the night before, so they have a plenty time to diagnose on the next day. Late in the afternoon, the service adviser called and said "They found the sway bar links worn and broke" I told him that I believe if it worn but it would not be broken because I looked at them couple of days ago. So he wrote on the service repair as "Replaced worn sway bar links". But it did not fix the clunk noise. The service adviser told me that it needs strut mount. I brought the car back and they replaced the strut mount. But the clunk noise was still not fixed. Now the service manager told me that it needs new struts. I asked the Service Manager that "Do you warranty that it will fix the Clunk issue then I will pay for it?" The Service Manager said "They have to replace and find out." I took my Cr-V to other mechanic shop, the mechanic put on the lift and fixed clunk noise in 15 minutes. The mechanic told me that "I don't know why the dealers guys did not see it, and they just replaced parts and charged you!" I called the Service Manager and told him that I would like to have my money back. I will them if they want to know what was fixed the clunk noise issue. More

great Actually, I did not use your service. Carstar had to take my car there to calibrate the air bag. Had an accident and they must not have the equipmen Actually, I did not use your service. Carstar had to take my car there to calibrate the air bag. Had an accident and they must not have the equipment to calibrate the air bag. More

Good service I have had great service every time I have came in. Treated like a valuable customer when I came in for a recall, and paint treatment. I have had great service every time I have came in. Treated like a valuable customer when I came in for a recall, and paint treatment. More

Excellent Service Carrie quickly and accurately diagnosed the problem with my car. When the repairs couldn't be completed before the weekend, Carrie arranged for a loan Carrie quickly and accurately diagnosed the problem with my car. When the repairs couldn't be completed before the weekend, Carrie arranged for a loaner car so my weekend plans were not disrupted. More

Great work Staff was very friendly and helpful, Service work was excellent. No pressure to add any services but advised what was needed this oil change, but c Staff was very friendly and helpful, Service work was excellent. No pressure to add any services but advised what was needed this oil change, but could easily wait for the next. Service was timely, told them I was not in any hurry, and they still had it done in a short time. I also like how clean the area is where I leave the car. Nice to see attention to detail. Thanks More

Very good experience - Appreciate efforts by Dennis Heath Always have a good service experience when Dennis Heath handle my needs. He is always courteous, attentive, and knowledgeable with regard to any serv Always have a good service experience when Dennis Heath handle my needs. He is always courteous, attentive, and knowledgeable with regard to any servicing item. One of the best I've seen through the years. More

Absolutely no problems. All personell were timely in everything they did. The doors for the service department opened on time. The loaner care was neat and clean. Job well do All personell were timely in everything they did. The doors for the service department opened on time. The loaner care was neat and clean. Job well done. More