Superior Honda of Omaha

Dishonest, Shady. This dealership and service department does NOT stand by their work and/or their service warranties. If you cannot trust the words that they say and This dealership and service department does NOT stand by their work and/or their service warranties. If you cannot trust the words that they say and the warranty that they give on the work that they do, then they are basically liars and thieves. In my experience they are totally untrustworthy and I would not take a car if they gave it to me if I would have to deal with these guys for the life of it! . I do not trust them to diagnose a problem or to fix a problem. I think the quality and stability of the brand has diminished over the past 10 years. I won't buy another Honda ever again, that is for sure! More

Unethical pricing Took 7 year old Honda fit in because "check engine" light was on. All they did was tighten the gas cap. Bill" $107.50 This is ridiculous. It may be Took 7 year old Honda fit in because "check engine" light was on. All they did was tighten the gas cap. Bill" $107.50 This is ridiculous. It may be legal but it is highly unethical. More

Worst service ever, made me regreat gitting a honda both service department and parts delartment could care less about rhe customer. So much for service after the sale. I would recommend going to Honda cars service department and parts delartment could care less about rhe customer. So much for service after the sale. I would recommend going to Honda cars of Bellevue worth the drive. Eveytime I have visited Superior Honda for an issue which i have had tons with my brand new CRZ that I purchased the extened warrenty on, they have blamed me and denied a warrenty claim. They dented my door on one occasion when i brought it to their attetion I was told "it was already there". I have literally never been helped and finally Honda Cars of Bellevue fixed all my issues promptly and under warrenty. More

This dealership is a joke. They actually called me a crook. I went to buy a car and wanted them to give me same deal as the previous offers I have gotten, which they promised me over the phone that they crook. I went to buy a car and wanted them to give me same deal as the previous offers I have gotten, which they promised me over the phone that they can match. When I arrived Nick Savage (salesman) was upset that I wanted this deal and commented that "I have to feed my kids" and told me he has not liked my attitude from the moment I arrived. He got up and told me to just leave. I have never heard of a dealership throwing out a customer who wants to buy a car. The manager, Allen attempted to help which I appreciated, but he actually defended the salesman, Nick. He said that Nick is the best salesman they have. You must wonder when dealerships are complaining that there aren't enough customers or they can't seem to have enough sales, how they can condone such a sales person. More

We were looking to Lease a new Pilot EX-L and trade in our Tahoe. We did our research and looked at different options and based on the pros and cons decided on the Pilot over the Durango and Traverse. U our Tahoe. We did our research and looked at different options and based on the pros and cons decided on the Pilot over the Durango and Traverse. Up front, I said that I wanted to play no "games". At first, it seemed that my request was being followed. I asked to see different models of Pilots with different options and asked what the Lease payments would be based on the model. This was given as requested. After finally decided on one, I brought in my Tahoe for trade in. I had done my research a looked up what KBB and NADA were giving for Trade in value. I was not and DID NOT request the full trade in value of what my vehicle was stated as having. I realize that Superior is a HONDA dealership and therefore it is harder to sell a domestic vehicle. Their first offer was $2000 less than the LOWEST KBB/NADA value. Now at this point, I had not wheeled & dealed at all regarding lease price. I wanted to accept their first offer on that so that I could get a decent trade in value. After the "hassling" I said I didn't what to do, they gave a "final" offer of $1000 more than original. I came into the day having a price that was $500 more than that which was going to be my bottom line. I even told them my lowest price I would accept for trade-in was $200 less than that just to get this over with. They refused to close that $300 gap. Now was happy to get up, leave and play their little game to show I wasn't kidding and WHEN they call back to close the gap, buy the Pilot. But as I got up, the salesman belittled and berated me and my wife in the middle of the showroom floor. He made a scene. Now I am not usually a calm person but I somehow kept my mouth shut and did walk out. But b/c of the berating of Dan, I went right to O'Daniel Honda. I told them the situation, told them I wanted the same offer as Superior except for the Trade-in price I asked. Within one hour without any B.S. I had what I wanted. The funny thing is right after O'Daniel gave me that acceptance offer, Dan called me to tell me they were willing to close that $300 gap. Too late. I had even told them we were going to Trade in our Odyssey in couple months too. We had been getting all of our service done there on our Odyssey. Now those services and thousands of dollars in profits will go to O'Daniel for our future Honda business. All for a measley $300. Is that the price of loyalty at Superior? Just sad. Had Dan not berated me, we would have gone home, had them make their call to give us the $300 and bought from them. I understand its business but that was not customer satisfaction. So Thank you Steve at O'Daniel Honda. More

At first I really enjoyed my experience with this dealership. The people were friendly and helpful. Then they took advantage of me. They told me they would purchase my leased vehicle and I could dealership. The people were friendly and helpful. Then they took advantage of me. They told me they would purchase my leased vehicle and I could get into one of theirs. They said they would write me the check and I would pay off the car and turn it into them. I didn't realize what they had done until I went to the Department of Motor Vehicles. I was informed that I would need to pay the property taxes since I had purchased the car. So I would have to pay $770 for the leased car that Honda now owned and I would have to pay $400 for the new leased vehicle. I even went back to the dealership and they said it was too late they couldn't do anything. I learned an expensive lesson this week. Don't trust this dealership. DH More

xxxx Poor. The perception that i got from my visit xxxx Poor. The perception that i got from my visit and a subsequent phone conversation with them was that they are too big of a dealership to bow xxxx Poor. The perception that i got from my visit and a subsequent phone conversation with them was that they are too big of a dealership to bow down or even consider an offer from an average customer. The fact that they are the largest volume dealer is meaningless to an average consumer, if anything it is bad and here is how. The feeling that I got from them was that it is fine if they are not able to sell "me" a vehicle, someone else will come along later on and buy that vehicle, they are too big and don’t care if they lose one measly customer. The sales person that I sadly ran into was uptight with flat facial expression, he didn't even smile for the "5" minutes that I spent with him. It was Saturday and it seemed like he was forced to come to work that day. He should be happy I don’t remember his name. He kind of made me feel worthless. They didn't have the vehicle I wanted, heck, no one in the area had that vehicle, but he just stood there after telling me that they don't have it, didn't even offer or ask a question if I was interested in anything else. Their service department is awesome on the other hand, a complete 180 from the sales department. i would like to mention Denise Heath by name, He Rocks. More

I was told that my 2007 Honda Civic which has only 39000 miles on it have a power steering leak, ans the service rep asked me to replace RACK & PINION Assembly. Estimated cost is around $1000 + alignment. I miles on it have a power steering leak, ans the service rep asked me to replace RACK & PINION Assembly. Estimated cost is around $1000 + alignment. I was shocked. I took my car to another honda service center and checked and they told me everything looks fine and see no issues. May be this is bad diagnosis or trying to rip off. I have their paper work, I need to talk to one of their manager. More

I purchased my 2011 CR-V from John and Chuck; this is the second vehicle I have purchased through them. They are very prompt in responding, very courteous and not high pressure in any way. John worked with second vehicle I have purchased through them. They are very prompt in responding, very courteous and not high pressure in any way. John worked with me to arrive at a price for the new car and my trade-in that I thought was fair. Upon delivery, Chuck saw to every detail and made sure that I was given a full review of my new car's features. I will definitely work with them again for my next Honda. Sue Burkhard More

I had been looking for a new car for a while, wanting a hybrid because we currently have a Honda Civic Hybrid and love it. I also needed a car that would be appropriate for taking dogs and crates etc. plac hybrid because we currently have a Honda Civic Hybrid and love it. I also needed a car that would be appropriate for taking dogs and crates etc. places but did not see a hybrid I liked for that purpose. My husband and I went to Superior Honda on Saturday night to just look and see what they had, Brian Jacobs noticed us looking at several cars and saw we were not finding what we wanted. After talking to us and finding out what I wanted, he showed us the Crosstour Exl, but was helping some other customers, so told us we could take it for a test drive and he would help us when we got back. When we drove the care we fell in love with it. When we got back he told us about all the features the car had. After Brian told us about the awesome loan rates and he agreed to take my Jeep for a trade in we took the car home that night. He even stayed late and missed his date to help us finish our deal. Brian and the Financial Manager were great and we want to thank Superior Honda of Omaha for their great help and no wait service every time we have purchased a car with them. More