Superior Honda of Omaha

I recently purchase a NEW vehicle from Superior. They were recommended by a friend, and I decided to try them out by her word. My first mistake was to not read Superior's reviews online, the 2nd mi They were recommended by a friend, and I decided to try them out by her word. My first mistake was to not read Superior's reviews online, the 2nd mistake was that I took the word of the finance and salesperson and assumed that they would communicate with me about additional add-on costs and other things that pertained to my purchase. Two days later, I was getting information to send to my insurance provider and noticed the discrepancies in the purchase contract and additional add on costs that were not disclosed to me during the purchase. I immediately contacted the salesperson regarding my findings, and he stated that he would discuss with his new car manager and let me know. I then received numerous emails basically stating that my findings were inaccurate and that they did indeed discuss with me. Also, after only having the car for 6 days, I noticed a rattling noise coming from the rear passenger side of the car, it was very noticeable and I told the salesperson and all he stated was, "contact our service department”. TOTAL disregard for my concerns and questions. After the purchase, I received a letter 2 days later stating "Our goal is to treat you like family by giving you the highest level of service possible"... "We want to make sure you are completely satisfied with your purchase experience and your new Honda HR-V!" I am not satisfied, and your dealership did nothing to try to rectify the issues or concerns I had and, if this is how family treats me then I do not want to be a part of it. This company is 100% dishonest and very deceptive with the way they represent the sale of my vehicle. I know there are individuals who might have been lucky to receive better customer service than I did, but this review is for the people who might go into Superior to purchase/lease a car and I am just warning them to do their homework and make sure your review all documents in paper form not on an IPad. More

Jacob was polite, helpful, and easy to work with. We appreciated his patience throughout the process. We appreciated his patience throughout the process. More

It doesn’t seem like this dealership checks their cars over thoroughly or relays any issues to the buyer. I bought a used jeep Cherokee there and although the exterior and interior are in pretty good shap over thoroughly or relays any issues to the buyer. I bought a used jeep Cherokee there and although the exterior and interior are in pretty good shape for a used car it’s been nothing but mechanical issues under the hood since day one. I requested they fix a couple things prior to buying not knowing there were larger issues ahead and they didn’t budge much or make it good. More

Excellent service, knowledgeable and personable. Great representation overall. Job well done today at the dealership. Great representation overall. Job well done today at the dealership. More

Chuck was very easy to work with; no hard sale tactics. He explained the details very thoroughly. He explained the details very thoroughly. More

Great experience from beginning to end. In particular, Chuck did a very thorough job familiarizing us with the car’s features. In particular, Chuck did a very thorough job familiarizing us with the car’s features. More

Would have appreciated more complete explanation of title timeline at time of purchase. Also agreed to price in cash and then was told afterwards of surcharge for card payment - but still happy overall. Than timeline at time of purchase. Also agreed to price in cash and then was told afterwards of surcharge for card payment - but still happy overall. Thanks! More