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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,743 reviews
January 11, 2019
Friendly, Informative, and Reasonably Priced I had a very pleasurable experience purchasing my Escape at Superior Ford. I went with the Titanium trim because of the more powerful engine and all I had a very pleasurable experience purchasing my Escape at Superior Ford. I went with the Titanium trim because of the more powerful engine and all the features it has. The Sales Rep. Oliver was great. He was patient, knowledgeable, and understanding . During the test drive and even after I purchased my vehicle , Oliver, took the time to go over all the features of my vehicle and made sure my phone was paired with it. I traded in my used vehicle and received a fair price. I couldn't find a better deal for my new Escape either. I would recommend Superior Ford to anyone looking for a Ford. More
by bursh010
Verified CustomerEmployees Worked With
Michael Sehr, Oliver Harvey
January 11, 2019
Extraordinary Professional service and speedy oil change. Helpful and great communication. Knowledgeable staff an willing to go the extra step for complete successf Professional service and speedy oil change. Helpful and great communication. Knowledgeable staff an willing to go the extra step for complete successful customer Experience. Great partnership More
by GLEASONGROUP
Employees Worked With
Michael Sehr, Stephanie Pochucha
January 11, 2019
Nothing but extremely pleased I would like to say on behalf of my wife and I are extremely please with are whole experience at Superior Ford. We will be back to purchase another ve I would like to say on behalf of my wife and I are extremely please with are whole experience at Superior Ford. We will be back to purchase another vehicle sometime and I will recommend anybody to your staff thanks for the outstanding experience. Jason and Gretchen More
by jjbatzel
Employees Worked With
Michael Sehr, Oliver Harvey , Chris Tema
January 11, 2019
Directed to MIcheal Larkin's supevisor Micheal was one of the most rude sales people we have ever dealt with. After a test drive we were told to follow him inside . He did not have the com Micheal was one of the most rude sales people we have ever dealt with. After a test drive we were told to follow him inside . He did not have the common courtesy to hold the door open for a potential customer. After reaching his his desk his first comment was "I make alot of money selling cars" Quite the way to start a conversation. After some discussion it was decided to make an offer on the vehicle. Not once during the process did he offer a beverage other than suggesting we buy an over-priced product from the vending machine. Had we not spent the better part of 2 hours we should have walked away. and spent our money elsewhere. The finance guy was very personable and helpful. After closing the sale we were subjected to a long wait to take delivery of our vehicle only to be given a short and incomplete introduction to the vehicle. Micheal was too distracted by others. Overall a very bad car buying experience More
by ESSMO
Employees Worked With
Michael Larkin
January 10, 2019
Cashier called me a whinner. She can go to xxxx. xxxx service. Had vehicle for one week. Did not even wash it, like they said. Our company has 5 fords and we will not go to these scammers again. T xxxx service. Had vehicle for one week. Did not even wash it, like they said. Our company has 5 fords and we will not go to these scammers again. Tried to charge me for recall work, Did not complete all recalls and did not even tell me. Ripped off our company on a van deal a few years ago. Very bad dealership. When I said something to the cashier she called me a whinner. Rot in xxxx anything but superior ford. The service manager said she has treated other customers like xxxx. More
by Tom
Employees Worked With
Joe Hayford
January 10, 2019
clutch Excellent service staff, and repairs were done as promised. I have always been satisfied with Superior's service department. Stephanie and Joe are gre Excellent service staff, and repairs were done as promised. I have always been satisfied with Superior's service department. Stephanie and Joe are great and very knowledgeable More
by mrcrostichrn
Employees Worked With
Stephanie Pochucha
January 10, 2019
Ford Recall After the ring around on the phone (25minutes) with another dealership (In Buffalo) we called Superior Ford. Within 5 minutes all of our questions wer After the ring around on the phone (25minutes) with another dealership (In Buffalo) we called Superior Ford. Within 5 minutes all of our questions were answered and we had a scheduled appointment. I can not recall the individuals who had made our experience great. The fact it wasn't 1 person goes further to my family knowing when I call or arrive I know we will be take care of. I previously bought a different vehicle from Oliver 3+ Months ago and he provided an amazing sales experience as well. More
by jasthomps_24
Employees Worked With
Oliver Harvey , Joe Bretto, Joe Hayford, John McClellan
January 09, 2019
Very Good. Went in for oil change and tire rotation. Very good and quick service. Good friendly people you have working there. got a wash too. Yep good deal. Went in for oil change and tire rotation. Very good and quick service. Good friendly people you have working there. got a wash too. Yep good deal. More
by RICHMOLACEK
Employees Worked With
Don Castle
January 09, 2019
Customer service is lacking at this dealership This was my first visit to this dealership. I brought a car in for a safety recall. In addition to the Service Advisor I came across three employees. This was my first visit to this dealership. I brought a car in for a safety recall. In addition to the Service Advisor I came across three employees. Not one person welcomed me or made eye contact. Nor, was I thanked for my business. Being in an customer service industry I am keen to make all my clients feel welcomed and appreciated no matter the volume of business. I expect similar experiences. I walked away disappointed. Should I need additional Ford repair I would consider another dealership. More
by PJ
Employees Worked With
Stephanie Marie Poch
January 08, 2019
"Customer For Life". Have purchased five vehicles here over several decades. Take ALL of my service work here. They have always done great work and treated me very well Have purchased five vehicles here over several decades. Take ALL of my service work here. They have always done great work and treated me very well Would not ever consider going anyplace else for my automotive needs. More
by PETERSS5
Employees Worked With
Stephanie Pochucha, Joe Hayford
