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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,743 reviews
January 30, 2019
Price Gauging I had a service repair quoted out at $3,700. I drove 2.5 miles down the street to a very reputable automotive repair center. The cost to do the I had a service repair quoted out at $3,700. I drove 2.5 miles down the street to a very reputable automotive repair center. The cost to do the EXACT same repair there was $1,850. Wow. That’ll be the last time I enter Superior Ford Plymouth. More
by RYAN.BREVIG
Verified CustomerEmployees Worked With
Jeff Chalin
January 29, 2019
Service Took my 2015 Edge that I purchased New from them in for oil change and tire rotation. Was told I needed a new cabin filter and new air filter. I of Took my 2015 Edge that I purchased New from them in for oil change and tire rotation. Was told I needed a new cabin filter and new air filter. I of course said yes. Proceeded to drive my car as normal. After 4,000 miles my husband went to check my oil and discovered upon opening the hood that I had driven this entire time with NO air filter. Checked the oil, questionable whether they had actually done an oil change. Makes a person question what they actually did do. When talking to service manager he said it was not possible that the air filter would not have been replaced. Like I was lying. Refused to refund anything, even the air filter they did NOT replace. Talked to Ford and they had me go to a different dealer and have turbos checked, etc. They are telling me that cabin filter also needs to be replaced -- wait, wasn't that just done?? Loved my sales person but very disappointed with service. Will NEVER go there again. More
by 2015 Edge Owner
Employees Worked With
Don Castle
January 29, 2019
Very satisfied We had a very good experience with Superior Ford from the first time I texted Rob Martin to being meetrd at Superior Ford show room and getting us int We had a very good experience with Superior Ford from the first time I texted Rob Martin to being meetrd at Superior Ford show room and getting us into the Exploror we came to look at. Rob Martin and Bill Holm were are sales persons. They madeeverything go super will from start to finish. The only problem we really had was the operation of the Exploror was never really shown us. We figured most of the operation are self but other than that they were great.they surely wanted to please us More
by rickjawish
Employees Worked With
Rob Martin
January 29, 2019
Don’t go here to get a tire fixed I paid $320 for a brand new tire on my 2018 escape one week later the seal on the tire is no good when it’s 30 below zero and there’s no air pumpsis f I paid $320 for a brand new tire on my 2018 escape one week later the seal on the tire is no good when it’s 30 below zero and there’s no air pumpsis functioning in the Twin Cities. I would like compensation of some type including the gas money I spent driving all over trying to get air and the installation fees for the tire should be reimbursed for the poor installation More
by BAADABINGZS
Employees Worked With
Shawn Bechtold
January 28, 2019
Service on my vehicle was great! It took one extra day due to the need to get the correct parts. Once received, service was done promptly and the car is wor on my vehicle was great! It took one extra day due to the need to get the correct parts. Once received, service was done promptly and the car is working great. More
by Jeff.Benveniste
Employees Worked With
Joe Bretto, Stephanie Pochucha
January 28, 2019
Great Customer Service We have been purchasing vehicles personally and for our business. from Ruth Chase since 1998. She is an excellent sales person, and always goes abo We have been purchasing vehicles personally and for our business. from Ruth Chase since 1998. She is an excellent sales person, and always goes above and beyond for us. More
by kellygr@sunmech.net
Employees Worked With
Michael Sehr, Ruth Chase
January 28, 2019
Very good This dealer shop is so nice and very honest , that is why I like Plymouth superior Ford dealer shop and really recommend for everything get the new a This dealer shop is so nice and very honest , that is why I like Plymouth superior Ford dealer shop and really recommend for everything get the new any ford car More
by TANDJ9830
Employees Worked With
Michael Larkin
January 27, 2019
GREAT EXPERIENCE I went in expecting to "possibly" get a new car/truck. Wasn't real confident! However, dealer and finance made me feel GREAT. They talked with me, I went in expecting to "possibly" get a new car/truck. Wasn't real confident! However, dealer and finance made me feel GREAT. They talked with me, and were VERY honest. Then both walled me through each step I needed to take/do. I left with a new car and a SMILE filled with confidence and happiness. Thank YOU both!! 🤗🤗🤗🤗 More
by reddgirl70
Employees Worked With
Derek Jones, Chris Tema
January 27, 2019
Superior Steve I’d had my previous vehicle since 2005 and was dreading dealing with a salesperson. I did months of research before finally deciding on a Ford Truck. I’d had my previous vehicle since 2005 and was dreading dealing with a salesperson. I did months of research before finally deciding on a Ford Truck. From the first time we stepped on the lot until the day I finally decided on my Explorer. Steve was there every step of the way! He was very patient in assisting and directing me in the overall experience. I would definitely refer him to my family and friends. Thanks Steve! More
by CMRS55
Employees Worked With
Steve Gunderson
January 25, 2019
Service With my Escape 3 months out of warranty my phone would not connect, due to no Bluetooth in the car. Stephanie talked me thru a few things to try but I With my Escape 3 months out of warranty my phone would not connect, due to no Bluetooth in the car. Stephanie talked me thru a few things to try but I ended up making an appointment to fix it. They went right to work on it in the aisle. They gave me a ride to work and 2 hours later everything was done!! Noisy fan now quiet, all new wiper blades and a helping hand getting my phone connected when I picked it up. Love my car and the folks who help me take care of it!!!! More
by Leannroe458
Employees Worked With
Stephanie Pochucha
