Superior Ford of Plymouth MN

Quick Lane Oil Change Great service! I pulled into the right lane of the Quick Lane service area and I was the only vehicle in line, which I thought was pretty good. Within Great service! I pulled into the right lane of the Quick Lane service area and I was the only vehicle in line, which I thought was pretty good. Within a minute or so, an associate came out (sorry, didn't catch his name), and told me that if I moved into the left lane, they could get to me sooner as they were just about finished with the vehicle in that stall. As I was moving over, the vehicle in the stall was on it's way out and I was on my way in. I was in, out, and done, with a clean truck, within 30 minutes. More

Professional Service My recall/oil change/rotate tires appointment went very smoothly, and everyone on the team was very courteous. The wash was the cherry on the sundae! My recall/oil change/rotate tires appointment went very smoothly, and everyone on the team was very courteous. The wash was the cherry on the sundae! Left with a very cheery attitude from experience. Service waiting area was very clean and furniture very comfortable. Very nice large screen television. Superior Ford was Superior!!! More

Great experience Tim was awesome!! Friendly, professional and pleasant. I went in for an oil change but Tim realized it needed some work for the 30,000 mile checkup. Tim was awesome!! Friendly, professional and pleasant. I went in for an oil change but Tim realized it needed some work for the 30,000 mile checkup. The service on my car was done quickly and they even washed it!! Thank you More

Great Service Stopped in for Oil change . Was just a short wait to get in . I added a few more things that needed to be done Stopped in for Oil change . Was just a short wait to get in . I added a few more things that needed to be done and all done in the time I was told it would be . I will use them again for my next oil change . Thank You More

Oil change I went for a basic oil change. I was under the impression the cost would be what was advertised. When I checked out it was about $20 more. I was not t I went for a basic oil change. I was under the impression the cost would be what was advertised. When I checked out it was about $20 more. I was not told that my hybrid required something different and there was also additional costs. I was not happy with the service after the fact and was only given a $10 refund. More

Focus purchase Salesmen was Very helpful and knowledgeable of the vehicle we purchased. there was never any pressure to buy. The buying process was quick and we left Salesmen was Very helpful and knowledgeable of the vehicle we purchased. there was never any pressure to buy. The buying process was quick and we left feeling good about our purchase. More

Fantastic Service Had a warranty issue with the automatic transmission on our Ford Explorer - the team at Superior were awesome in getting this fixed quickly and effice Had a warranty issue with the automatic transmission on our Ford Explorer - the team at Superior were awesome in getting this fixed quickly and efficently More

Best Ford service in town Even though I bought my car from a different dealer I go out of my way to have it serviced here. Their quick turnaround times and communications are e Even though I bought my car from a different dealer I go out of my way to have it serviced here. Their quick turnaround times and communications are excellent. My only complaint is that since the new Service Manager took over the QuickLane Speciala have disappeared. More

Service and parts Had good experience with service and service cashier. Parts department was not attentive even though all I was doing was picking up a part I had ord Had good experience with service and service cashier. Parts department was not attentive even though all I was doing was picking up a part I had ordered online. They ignored me at the counter for at least 5 minutes. Not good customer service in Parts Dept. I think if I was a man, maybe Iwould have been waited on sooner. Not happy about that. More

Service Nightmare Go to a dealership with a service department that truly cares for their customers and doesn't cut corners. Service department manager needs customer Go to a dealership with a service department that truly cares for their customers and doesn't cut corners. Service department manager needs customer service training. Treated as though I was an inconvenience to them bringing in my truck for repairs. Completely unprofessional. More