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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 12, 2019
Great, fast service. Superior's Service Dept. is staffed by friendly people who get right to it and do a great job! There was no line in the Quick Lane, and they serve exc Superior's Service Dept. is staffed by friendly people who get right to it and do a great job! There was no line in the Quick Lane, and they serve excellent coffee More
by fergusonscott60
Verified CustomerEmployees Worked With
Joe Bretto, Stephanie Pochucha, Joe Hayford, John McClellan
March 12, 2019
Oil Change and overall inspection of my 08 Navigator. This was my first visit to Superior Ford. I was welcomed into the service area. Our conversation became much more interesting after the first few minu This was my first visit to Superior Ford. I was welcomed into the service area. Our conversation became much more interesting after the first few minutes of conversation. I moved to Maple Grove from Rockford, Illinois in June so this was my first needed LOF. This Navigator was purchased new and has almost always been serviced by Kunes Country Ford Lincoln Mercury in Delavan, Wis. (home town area)(www.kunescountry.com) I had exchanged emails with Doug Kimbrell, Gen'l Sales Mgr. regarding possible purchase of new Ford Ranger. I toured the entire dealership and was favorably impressed. I intend to continue service needs there. More
by Devries22
Employees Worked With
Jacob Labelle, service; Oliver Harvey, Internet Mgr.; Very pleasant conversation with the woman who answers the phones.
March 11, 2019
Tires and a battery Called, John (mgr Quicklane) provided options with inclusive pricing for tires and battery. Tires gripping MN snow with confidence. Another issue wi Called, John (mgr Quicklane) provided options with inclusive pricing for tires and battery. Tires gripping MN snow with confidence. Another issue with vehicle covered under extended warranty. More
by C_DAHLSTEDT
Employees Worked With
John McClellan
March 11, 2019
Fast Lane game changer Fast service for Fast Lane Oil/filter change. In out in less than 1/2 hr. Prior to forecast snow storm, I needed Oil filter change and went in after Fast service for Fast Lane Oil/filter change. In out in less than 1/2 hr. Prior to forecast snow storm, I needed Oil filter change and went in after 4pm on a Friday. More
by AFERNAN007
Employees Worked With
Greeted and listened to my input , Joe Hayford
March 10, 2019
Responsive, respectful, huge on service Jeff Chalin's service-oriented approach allowed me to hit my work deadlines AND buy a vehicle all on the same day. He brought the requested vehicle to Jeff Chalin's service-oriented approach allowed me to hit my work deadlines AND buy a vehicle all on the same day. He brought the requested vehicle to me for a test drive, came back to my office with all the paperwork, kept me informed as to progress. All I had to do was show up to sign the papers and drive away with the vehicle. It was clear, this was not about a quick sale opportunity. It was about doing what it took to help me get into the right vehicle. His follow-up afterwards was also much appreciated. More
by Sheryl, Plymouth MN
Employees Worked With
Jeff Chalin
March 09, 2019
Poor Communication/Quality Bought new 2018 Escape. Broken seatbelt, squealing brakes less than 2,00 miles. Service-wrong partx3. No communication to explain delay. Loaner car i Bought new 2018 Escape. Broken seatbelt, squealing brakes less than 2,00 miles. Service-wrong partx3. No communication to explain delay. Loaner car is a focus (decapitation special). More
by PAPPASFAMILY
Employees Worked With
Phil
March 09, 2019
Great experience Experience was great, fast, easy, & I didn’t feel pressured like other dealerships. Tema took the time to get what I wanted and Joe handled my issue I Experience was great, fast, easy, & I didn’t feel pressured like other dealerships. Tema took the time to get what I wanted and Joe handled my issue I had with my keys. Both great guys! More
by NATASHIAPERRY1120
Employees Worked With
I worked with Joe but I’m not sure which one because I didn’t get his last name , Chris Tema
March 08, 2019
Surprisingly bad customer service Although I was warned of poor service, I purchased my f150 new from Superior Ford. It wasn't until I needed the timing chain replaced that I experien Although I was warned of poor service, I purchased my f150 new from Superior Ford. It wasn't until I needed the timing chain replaced that I experienced the lack of care for a service customer. The appointment was made over two weeks in advance. I dropped of the vehicle on Sunday. On Tuesday I was notified that the vehicle would not be looked at for another day. I was never notified that the vehicle would sit for three days even with an appointment. After two calls were not returned I notified the service manager of the lack of response. Even after this, I had to leave two to three calls on average to get a response with typically four to twenty four hours between them. When the repair was finally completed, the oil interval had not been reset and the vehicle had not been washed. Obviously not a huge issue, but indicative of how much is placed on customer satisfaction. Upon sharing my experience with a state trooper, they told me that squad cars used to be serviced at Superior Ford and now they are not allowed to take squad cars there due to poor service. More
by PAUL
Employees Worked With
Michael Sehr, Stephanie Pochucha
March 04, 2019
Excellent I’m very happy with my expirence at superior ford! The people there were so nice, and explained everything completely to me. I will be back for any fu I’m very happy with my expirence at superior ford! The people there were so nice, and explained everything completely to me. I will be back for any future purchase/service. More
by alyssafaith36
Employees Worked With
Ronald Powell, Michael Sehr, Stephanie Pochucha
March 04, 2019
Oil, 60,000, and front breaks. They were able to get all 3 services that I requested. Service was done quickly and for less than I had expected. I have all of my work done here fo They were able to get all 3 services that I requested. Service was done quickly and for less than I had expected. I have all of my work done here for all 4 Ford's that I own. Jacob did a great job with my service request. More
by SSWILSONMN
Employees Worked With
Jacob LaBelle
