Superior Ford of Plymouth MN

My service visit went very well and very quickly.. They were highly skilled and efficient. I felt that I was in good hands at Superior Ford. were highly skilled and efficient. I felt that I was in good hands at Superior Ford. More

Online appointments are not recommended. The service department knew my part was on back order but I went to the shop only to be told to come back another day. Some advance notice would have prevented department knew my part was on back order but I went to the shop only to be told to come back another day. Some advance notice would have prevented the trip. More

I appreciate the clear communication from Jason, the polite and quick service. I needed to head out of town unexpectedly for family business and was glad to get in and out so quickly. polite and quick service. I needed to head out of town unexpectedly for family business and was glad to get in and out so quickly. More

Very happy with the attention, responsiveness, and service delivered by Shawn and Joe. Ford extended warranty saved my bacon on a major repair, and Superior dealership covered a few extra days of ren service delivered by Shawn and Joe. Ford extended warranty saved my bacon on a major repair, and Superior dealership covered a few extra days of rental required due to backordered part. Much appreciated! More

Jason is smarter than the average bear! Friendly and helpful. That is all I have to say. Why do you need twenty five words? That helpful. That is all I have to say. Why do you need twenty five words? That More

I brought a Ford focus hatchback back in 2018 I love it. I never had a problem yet with services from superior Ford i will probably buy another car from this dealer. I never had a problem yet with services from superior Ford i will probably buy another car from this dealer. More

I was told up front about the wait and I will definitely go back. I purchased my vehicle in Bloomington and was not happy with the follow up. go back. I purchased my vehicle in Bloomington and was not happy with the follow up. More

Exceptional service. Had my car back in no time at all with all my issues fixed. I'll be coming back to purchase a vehicle. with all my issues fixed. I'll be coming back to purchase a vehicle. More

I stopped in to have my oil changed twice in a week but was turned away because they were so short staffed. The third time I went I told them I would wait the hour because I needed it done before my Thanks was turned away because they were so short staffed. The third time I went I told them I would wait the hour because I needed it done before my Thanksgiving drive. After a hour long wait they had my car in the shop for under 15 minutes. I paid the $56 and was on my way. When I hit the highway I could smell something weird and my car was making a horrible sound. I knew they were closed for the night so I went back right away in the morning. I called and called with no answer. Even while I was parked in the Quick Lane, no one was answering but I could hear the phone ringing and watch the guy at the computer ignore it. When he finally picked up I told him that something was very wrong and I needed them to check it out right away. I pulled in they discovered that my oil cap was not put on and oil was covering my entire engine. I waited patiently while they refilled the oil and power washed under the hood. I understand mistakes happen – that is not why I am writing this. I come to the Ford dealer and pay more money excepting amazing service. Not only was I turned away multiple times, they messed up (big time) and then they were not even going to note it in my vehicle's profile until I asked. This is a new vehicle with 13K miles on it. It is odd to me that no one has reached out to offer a coupon or refund when it was their mistake and could have been much worse had I not been proactive at taking care of it. More

$1800.00 dollars later, and truck still not fixed. Now I am taking it back to Tires Plus to see if they can figure it out. Ford said it was a bad alternator, so why did you install a new PCM? am taking it back to Tires Plus to see if they can figure it out. Ford said it was a bad alternator, so why did you install a new PCM? More