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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
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September 11, 2019
Service Department appointment for oil change Had an APPOINTMENT and dropped my car off at 8:30 am Friday morning for a simple oil change and Tire Rotation expecting it to be done by noon at the l Had an APPOINTMENT and dropped my car off at 8:30 am Friday morning for a simple oil change and Tire Rotation expecting it to be done by noon at the latest. Finally at 2:30 pm, I called the dealership to get a status update to see when my car would be ready. No answer, just kept ringing and ringing. Decided it had to be done (it's 3pm now) and went to the dealership to find out they hadn't even started the work on my car and told me to come back around 5pm. Well the dealership closes at 6pm and I had to be at a Wedding Rehearsal at 5pm that night and I was in the wedding on Saturday so I wasn't able to pick up my car until Monday afternoon because the dealership is closed on Sunday. On top of everything management/customer service didn't seem to care that they hadn't started on my car when I dropped it off and said "well we have a lot of appointments". Apparently 8:30 am just isn't early enough to get something so simple done by the afternoon. I will not be going back anytime soon. More
by Rianmanderson
Verified CustomerEmployees Worked With
I don't remember who I spoke to. It was a cashier and someone else.
September 11, 2019
Great Car Buying Experience I just purchased a new Escape from salesperson Ruth. Ruth was very friendly, helpful and professional while offering me a very fair deal on my new Esc I just purchased a new Escape from salesperson Ruth. Ruth was very friendly, helpful and professional while offering me a very fair deal on my new Escape and getting me a good offer on my trade. More
by SCWEBB31
Employees Worked With
Ruth Chase
September 10, 2019
What I expected Mr Dereck Jones was my salesman.Very cordial person.I wish that on Saturday when I picked up my car he could have spent more time with me.But he seeme Mr Dereck Jones was my salesman.Very cordial person.I wish that on Saturday when I picked up my car he could have spent more time with me.But he seemed to have a huge amount of work to do. More
by jpreynolds1946
Employees Worked With
Derek Jones, Michael Sehr
September 10, 2019
Great job I've been going to this dealership since 2013. I've had great experiences here. With every job from oil changes to tire problems to battery changes I've been going to this dealership since 2013. I've had great experiences here. With every job from oil changes to tire problems to battery changes and every thing else I have been very happy with the experience. Great people who clearly explain the problem and my options. The work is done quickly. Their waiting areas are terrific. The prices are good too! More
by cynzieg
Employees Worked With
Joe Bretto, John McClellan
September 10, 2019
Quick Service Not only did I get my oil changed, tires rotation but a screw was found in my tirer, so that was repaired. My safety check was also done. I was very Not only did I get my oil changed, tires rotation but a screw was found in my tirer, so that was repaired. My safety check was also done. I was very thankful for excellent job done as I was planning a trip and had no problem on my trip. Thanks for patching my tire which added to me being safe on my trip. Since I purchased my Ford Escape at your dealership, I have had all my work done with you, and have been completely satisfied. More
by maryanntut
Employees Worked With
Joseph J Hayford
September 10, 2019
Care for my older truck Though my f150 is an 06 the service dept treats it like it’s new . I purchased it used sometime ago . I have had it in for service multiple times late Though my f150 is an 06 the service dept treats it like it’s new . I purchased it used sometime ago . I have had it in for service multiple times lately and Joe Bretto and service team were and have been very patient and helpful. More
by KSCHUNK1
Employees Worked With
Joe Bretto
September 10, 2019
Simply great! The Superior Ford Dealership has been a true delight to work with. The staff is friendly, knowledgeable, and courteous. Every service experience I had The Superior Ford Dealership has been a true delight to work with. The staff is friendly, knowledgeable, and courteous. Every service experience I had to date has been stellar! More
by James Kmiec
Employees Worked With
Doug Kimbrel, Joe Bretto, Stephanie Pochucha, John McClellan
September 09, 2019
Easy deal Was one of the most pleasant deals I ever experienced. Thanks to Chris Tema!Much appreciated! Was in and out with the vechile I wanted and didn't was Was one of the most pleasant deals I ever experienced. Thanks to Chris Tema!Much appreciated! Was in and out with the vechile I wanted and didn't waste my time at all. Was awesome. More
by Quinnm2221
Employees Worked With
Chris Tema
September 09, 2019
Quick oil change Very convenient- no appointment needed. Quick service and car wash asked to check battery I was provided a sheet showing all items checked for my rec Very convenient- no appointment needed. Quick service and car wash asked to check battery I was provided a sheet showing all items checked for my records More
by Denise.schaaf
Employees Worked With
Stephanie Pochucha
September 09, 2019
Great experience as always. Just bought my 3rd vehicle from Superior Ford, wouldn't go anywhere else! From the test drive to signing the paperwork, it was all a positive experien Just bought my 3rd vehicle from Superior Ford, wouldn't go anywhere else! From the test drive to signing the paperwork, it was all a positive experience. More
by CRAIGD0
Employees Worked With
Michael Sehr, Oliver Harvey
