Superior Ford of Plymouth MN

New Vehicle Thanks for help with new vehicle! Guys were very helpful with the process, large variety of options on vehicles on the lot. Great place, great servi Thanks for help with new vehicle! Guys were very helpful with the process, large variety of options on vehicles on the lot. Great place, great service More

Good customer service Dealing with Derek was firat rate. Chris in Finance was great. I would buy another car from these guys. Both guys have years of experience in the car Dealing with Derek was firat rate. Chris in Finance was great. I would buy another car from these guys. Both guys have years of experience in the car business. More

18k cash purchase - oil change never done and now breaks?! I was looking for the perfect suburban. Never would have thought it would be found at a Ford dealership. Guys were great, super friendly. Purchased th I was looking for the perfect suburban. Never would have thought it would be found at a Ford dealership. Guys were great, super friendly. Purchased the 2010 suburban. Tabs were expired....took them a while to fix that. Said oil change was done...my change oil light came on a month later. Seriously?!? Oil is black! 1.5 month after handing over 18k cash...not only the oil light comes on the CHECK ENGINE LIGHT COMES ON AND THEN the tire/brakes are squeaking very loudly as you drive down the road. What the xxxx? Terrible experience. Now I get to spend 2k more on this vehicle I just purchased. Very unhappy customer! We saved up a long time to be able to purchase a good truck for our family now I'm scared to even drive it. Terrible experience. I literally bought this not even 4 months ago! Terrible. Just terrible. More

I am a customer for life I have been doing business with Derek jones since back at brookdale ford in 2006. This by far has been the greatest experience. My escape didn't come I have been doing business with Derek jones since back at brookdale ford in 2006. This by far has been the greatest experience. My escape didn't come with a cd player and derek put my cds on a usb stick so i can still enjoy my favorite albums. More

Recent Service Even though the Dealer was very busy, they took the time to diagnose and explain the root-cause of the problem and even verified it would be covered u Even though the Dealer was very busy, they took the time to diagnose and explain the root-cause of the problem and even verified it would be covered under the extended powertrain warranty. More

Th deal was good and it didnt take to much time Because we had good service and a deal that we thought was good. The salesman was very good and we enjoyed working with him. He has been available Because we had good service and a deal that we thought was good. The salesman was very good and we enjoyed working with him. He has been available to answer any questions we have had. More

I needed fast - and it was! Other than that - not impressed. I was glad you handled it sooo quickly! Thank you But the waiting room is not connected to anything else - not the show room and when you walk in, it I was glad you handled it sooo quickly! Thank you But the waiting room is not connected to anything else - not the show room and when you walk in, its just not clear where to go. Also, I had a panic moment when I hit 10k miles and my phone app and the warning on my dash continuously notified me while I was on a trip as though there was a major problem. So I canceled all i had on my schedule on Monday and went immediately to your shop thinking that I may have a big issue. The service advisor told me after the oil change - "oh thats no big deal - we should have reset that the last time you were in - there is no panic". So the reason I had a panic was because your crew didnt handle it correctly on my previous visit. I located just across the freeway at the Ben Franklin Plumbing building so you are so close but I am concerned that I will need to continue to use a different more customer friendly Ford location. (I had come to your location to buy the truck in December and had a similar non-friendly customer experience and that is why I bought it elsewhere even though you are less than a mile from my office and 2 miles from my home.) I have 2 ford trucks. But I am going to need more reasons to come back to Superior. As for the check out - it was efficient but there was no warm interaction from the staff. Bruce More

Great service - Extraordinary costs Great service and service people. Labor rate of $180 per hour. $900 to put in a new water pump. Ridiculous I won't be using your service depar Great service and service people. Labor rate of $180 per hour. $900 to put in a new water pump. Ridiculous I won't be using your service department again. I asked Joe if I could get a break on the pricing as I bought this vehicle there and only have 65,000 miles on it. He was nice but said No. I won't be buying another vehicle from this dealership... too bad for them as I wanted to get a new vehicle this fall for my wife. More

Fast service! Kept in the loop and was shown a defective part that was in stock for quick replacement. I feel lucky to have selected my local Ford dealer for gre Kept in the loop and was shown a defective part that was in stock for quick replacement. I feel lucky to have selected my local Ford dealer for great service. Mark More