Superior Ford of Plymouth MN

Quick oil change - without an appointment I was initially unhappy that oil changes were only available through the Quick Lane - I've got plans for each day and would like to know how long/when I was initially unhappy that oil changes were only available through the Quick Lane - I've got plans for each day and would like to know how long/when I'll be tied up getting an oil change. So I went on a day I could afford to be there for awhile, expecting to have to wait my turn - but I was in and out in about an hour! And I got the full routine inspection and tire rotation that was needed, no cutting corners. Add to that friendly service people and you've got a happy customer! More

It is wonderful Fantastic. Car had been recalled, service person said it would take a few hours, but I was out of there is about one hour. No parts were needed. Fantastic. Car had been recalled, service person said it would take a few hours, but I was out of there is about one hour. No parts were needed. More

Had a wheel bearing replaced I received a 30,000 mile check up and explained my right wheel has a humming sound to it. Diagnosed with a wheel bearing out and replaced it under w I received a 30,000 mile check up and explained my right wheel has a humming sound to it. Diagnosed with a wheel bearing out and replaced it under warranty. More

F-150 XLT Love it!! Good incentive pricing right now on the 2019’s. I’ve wanted to get a truck for awhile now, but this is the first one I’ve owned. I worked with Kevin Good incentive pricing right now on the 2019’s. I’ve wanted to get a truck for awhile now, but this is the first one I’ve owned. I worked with Kevin Carter and he was awesome to work with. There are a lot of different levels of F-150’s and available options. He did a great job of walking me through everything and answering all of my questions, and I had a lot of questions. No pressure to buy, and he stayed late to get the deal done and all the paperwork. Took the time to setup the truck and explain the options and worked with me on a spray-in bedliner and cover. Love the truck and great overall experience! Thanks Kevin!! More

Excellent service I came in on a crunch as my car was about to die and Tema worked some magic and came back with a vehicle for me, quickly. I came in on a crunch as my car was about to die and Tema worked some magic and came back with a vehicle for me, quickly. More

Driver side air bag warning light. The service dept. was extra helpful regarding solving an air bag problem where safety was a concern. This required time to obtain the replacement par The service dept. was extra helpful regarding solving an air bag problem where safety was a concern. This required time to obtain the replacement part and now all is well. The service advisor was kind, followed through with correcting the fault. Thanks also goes to the diagnostic specialist and others that were involved. More

Schedualed Maintenance Always friendly staff and gets the job done without any hassle or delays. Maintenance on the vehicles that I control is always critical as our fleet g Always friendly staff and gets the job done without any hassle or delays. Maintenance on the vehicles that I control is always critical as our fleet goes nation wide and driver safety is one of the priorities of our fleet. More

New Lease Quality experience. My 2nd lease from Superior Ford, but not my last. Would love the process to go faster, but that seems to be true at every dealersh Quality experience. My 2nd lease from Superior Ford, but not my last. Would love the process to go faster, but that seems to be true at every dealership More

New Explorer Purchase Stated with on online search for what i was after, found Superior had a couple of options in inventory. Sent an email and Oliver responded later that Stated with on online search for what i was after, found Superior had a couple of options in inventory. Sent an email and Oliver responded later that day. Next day I was in and test drove both Oliver did a great job explaining both and the various options. While I was testing the cars my car was evaluated for trade in (no wasted time) At the end of my test drive he gave me complete price sheets on both vehicles including fees and taxes and the window stickers for both. I spent a day or two researching and deciding on which to go with, after deciding I made an fair offer over the phone that between a trade value increase and a little further discount Superior accepted, the they sent a revised offer sheet. I gave them a down payment via phone and a few days later went in signed papers and picked up car. Again Oliver went thru all the features and benefits of the car. Honestly all very easy and no pressure and very little time wasted. It was a great experience for purchasing a vehicle, the way it should be. I really hope the service department also stacks up as well in the future. Oh yea i also received a personal call from Oliver a few days after taking it off the lot asking if any questions and letting me know to feel free to call is any come up, very classy. Thanks Oliver More

Great Customer Service! Joe is always very helpful! He is very courteous and keeps me up to date when my car is in the shop being serviced. I appreciate his knowledge! Joe is always very helpful! He is very courteous and keeps me up to date when my car is in the shop being serviced. I appreciate his knowledge! More