Superior Ford of Plymouth MN

Superior customer service We found the car we were looking for online at Superior Ford. When we arrived at the dealership we weren’t disappointed. The Escape we just as adver We found the car we were looking for online at Superior Ford. When we arrived at the dealership we weren’t disappointed. The Escape we just as advertised and in great condition. We met with Bill and he was honest and a pleasure to deal with, took all the stress of buying a car away. I would definitely do business with Superior Ford in the future. More

quick lube I got a quick oil change. It was done as expected and in a reasonable time frame. They added the car wash to top it off! I got a quick oil change. It was done as expected and in a reasonable time frame. They added the car wash to top it off! More

Wonderful experience! I normally dread going to the dealership, due to bad experiences. This one is changing my perception. I've been here 2x's, both times they went above I normally dread going to the dealership, due to bad experiences. This one is changing my perception. I've been here 2x's, both times they went above and beyond. The first time was for an oil change, I asked about a recall on my vehicle and they said they don't want me driving around with that recall and fit my vehicle in and fixed it right then and there! This last time was for a sound my vehicle was making and oil change. Well the vehicle of course wouldn't make the sound when I was in. They kindly said to come back when it was, they didn't want to throw parts at my car (amazing!). They also verified it wasn't the belt, because I thought it might be. Then I got my oil change, well my filter was horrible so they asked if they could replace it. Of course, then they said this could be the sound your vehicle is making. I mean, come on, truly amazing service. Plus before I could ask they were washing my vehicle. Overall, a wonderful experience both times and I am a tough customer to please. I would highly recommend!! More

Recall I brought my Ford focus in for two recalls and a repair of a horn and that was not working. Stephanie and Sean assisted me.I spoke with Michael Larkin I brought my Ford focus in for two recalls and a repair of a horn and that was not working. Stephanie and Sean assisted me.I spoke with Michael Larkin regarding future purchases. More

Fast and easy great staff would recommend to anyone Because the service was fast and simple and the staff there is amazing and so energetic. Would recommend this dealership to anyone thank you for the g Because the service was fast and simple and the staff there is amazing and so energetic. Would recommend this dealership to anyone thank you for the great service. More

Price check on new gt350 Ron was helpful and allowed me to check out the new car as much as he could considering it was a gt350. However, I was there for an oil change and got Ron was helpful and allowed me to check out the new car as much as he could considering it was a gt350. However, I was there for an oil change and got caught up in an impulsive moment. More

not all that great call sales person saying I would pick-up car at 3:00 P M this call was made at 9:00AM walked in at 2:45 salesperson with another customer was referred call sales person saying I would pick-up car at 3:00 P M this call was made at 9:00AM walked in at 2:45 salesperson with another customer was referred to finance person to write out check did so then was told to wait after 30 minutes salesperson came up to me and said they were getting car ready Not the way a customer should be treated More

Unfortunate customer service experience I scheduled an appointment to have an oil leak repaired mid-August. The first available was September 24. Understandable, but not optimal when the lea I scheduled an appointment to have an oil leak repaired mid-August. The first available was September 24. Understandable, but not optimal when the leak was coming from the timing cover they had last accessed a year prior to replace the timing chain (for the fourth time). Delivered the truck to them as schedule and received a call the following day asking me to pick the vehicle up since it was driveable and they couldn’t actually repair it for another couple of weeks. What was the point of an appointment? Vehicle was finally finished on Oct 8th only to have it not start. Took a further week to figure out the issue as Ford hadn’t seen it occur either. I understand further issues can arise during service, but the whole experience has left me disappointed in the vehicle as a whole. More

Easy to communicate with Had a great experience overall at Superior Ford. Ruth was amazing by being friendly but not fake at all. My only complaint is that it took quite awhil Had a great experience overall at Superior Ford. Ruth was amazing by being friendly but not fake at all. My only complaint is that it took quite awhile longer than I expected (4 hours). If it was able to be shorted, I think then it'd be overall the best experience. More

Recall work The work was done on time and was done very well.nobody could have done it any better. I was told that the car would be ready in an hour and it was do The work was done on time and was done very well.nobody could have done it any better. I was told that the car would be ready in an hour and it was done in less time More