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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,743 reviews
November 21, 2019
Quick lube The quick lube was the slowest i have ever seen it, i normally come here because its "quick". The day i arrived i was next in line. 1.5 hours later i The quick lube was the slowest i have ever seen it, i normally come here because its "quick". The day i arrived i was next in line. 1.5 hours later i was done, for just an oil change. The tech working should be reprimanded. While i waited, i often saw him take a few moments to just stand there and do nothing even though there was a line of people behind me and in the other lane. He moved so slow it was painful to watch. Several cars left the waiting line while i waited just over an hour for my car to enter the bay. Once in the bay it took at least 15 minutes for him to even open the hood, and 15 minutes later i was done. I paid $50 for 15 minute service to my vehicle. I received a print out of all the things that should have been checked for a service, however nothing was documented on the printout, or im reading it wrong. It has a bunch of green, yellow, red dots but nothing was circled or highlighted so i have no clue if any of it was checked. Terrible service this time. I have been going here for a few years now. I feel bad for the manager who said it was his second day. I dont know the service guys name so i checked them all below More
by MIKEBRUZER
Verified CustomerEmployees Worked With
Joe Bretto, Stephanie Pochucha, John McClellan
November 19, 2019
The Service dept is great and Sales is pretty good too. I worked with Stephanie and she is the best. Whenever I need some service, I am more than willing to until Step is finished. She and Ronald are defi I worked with Stephanie and she is the best. Whenever I need some service, I am more than willing to until Step is finished. She and Ronald are definitely a good reason to visit Superior Ford. More
by rafique4sale
Employees Worked With
Ronald Powell
November 18, 2019
Nice people fast service and they make you feel like VIP They treat you like family fast, i didn’t make an appointment still they will take care of what u need best dealership to go in They treat you like family fast, i didn’t make an appointment still they will take care of what u need best dealership to go in More
by andreaamdc
Employees Worked With
Don Castle, Joe Bretto
November 18, 2019
oil change tire pressure I received a quick diagnosis of the problem with the issue with my tire, resolution to solve the problem and cost prognosis options that allowed me op I received a quick diagnosis of the problem with the issue with my tire, resolution to solve the problem and cost prognosis options that allowed me options to make my decision, More
by FULLER1919
Employees Worked With
Ronald Powell
November 17, 2019
They are great Good folks who don't try to sell you items that you don't need.Try them, you will like them for sure. You will be pleased. Good folks who don't try to sell you items that you don't need.Try them, you will like them for sure. You will be pleased. More
by rosenelles
Employees Worked With
Ronald Powell, Chris Tema, Stephanie Pochucha, John McClellan
November 16, 2019
Answer your fricken phone It is impossible to get thru to your office by phone. I called 3 separate times and was on hold for over 15 minutes each time and no one ever answer It is impossible to get thru to your office by phone. I called 3 separate times and was on hold for over 15 minutes each time and no one ever answered my call. You said you fixed my remote starter, you didn’t. Again, no point in calling, no one answers (even though my call is very important to you). It says you can leave a message but doesn’t allow me to. You must be so backed up with recalls that you dont have time for other service appointments. More
by JOHN.PEARSON3
Employees Worked With
Stephanie Pochucha
November 16, 2019
Oil change and air bag recall The employees I dealt with were very friendly. There was an issue with the airbag availability. The service took an extra day in shop to complete. The employees I dealt with were very friendly. There was an issue with the airbag availability. The service took an extra day in shop to complete. More
by flybooter
Employees Worked With
John McClellan
November 15, 2019
Just OK Disappointed with the process. Certified Pre-Owned was not handled properly. Interest rate was poor and different than originally estimated and comm Disappointed with the process. Certified Pre-Owned was not handled properly. Interest rate was poor and different than originally estimated and communicated. Positive was coworker that DID know how to produce the electronics Certified Pre-Owned paperwork. More
by DJ Reardon
Employees Worked With
Joe in Finance, Gregg Wilwert
November 12, 2019
Low payments, quality vehicles Tema was awesome from start to finish. I was approved within minutes and rollin out with a Luxury vehicle the next. Thanks Tema! Yours truly, S Tema was awesome from start to finish. I was approved within minutes and rollin out with a Luxury vehicle the next. Thanks Tema! Yours truly, Satisfied customer More
by habrown08
Employees Worked With
Chris Tema
November 12, 2019
Great The entire process of buying a new truck went smoothly. Jeff Chalin was very helpful and knowledgeable and as usual made the process relatively easy. The entire process of buying a new truck went smoothly. Jeff Chalin was very helpful and knowledgeable and as usual made the process relatively easy. More
by MSCORCORAN
Employees Worked With
Jeff Chalin
