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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 27, 2020
Very good. I came to the Quick Lane to have a tire checked, oil changed and a battery cable checked. All were done in short order. I also had a special request I came to the Quick Lane to have a tire checked, oil changed and a battery cable checked. All were done in short order. I also had a special request. I recently had surgery and getting in and out of the car is difficult. I asked if I could stay in the vehicle and they said I could, which was greatly appreciated. I want to highlight the conversation I had with the quick lane tech Taighler. He was very personable and explained all they would be doing. There was another fellow who offered to take by bill and credit card to the cashier, because of my limited mobility, which I thought was very nice. My wife was able to go to the cashier to pay. Overall a very pleasant experience. More
by THUNDERFOOT3
Verified CustomerEmployees Worked With
Taighler
January 24, 2020
2nd time was about as bad as the first After pulling in the service door and waiting for a few minutes Joe finally approached me with a "what do you need" half xxx greeting. I informed him After pulling in the service door and waiting for a few minutes Joe finally approached me with a "what do you need" half xxx greeting. I informed him that I had an appointment to which he looked up and said, its next week not today. He mentioned that he was short handed and if I didn't want to leave the car for a few days I should bring it back the following week at the time of my appt. I replied that I had received a reminder email stating the appt was today and that I was having issues that I needed inspected. In the multiple times that I have encounter him he has never been friendly or pleasant to work with and for him to be the first person you come in contact with, it gets things off on the wrong foot. To be honest everyone else I've worked with has been very friendly and happy to help but dealing with him on two occasions now is enough for me to go elsewhere. Overall he has a terrible attitude and needs training in his communication skills. The more unfortunate thing is that I gave this feedback originally to someone who called and asked about the service but I could not remember Joe's name at the time. The person on the phone assured me that was not how they did business but it happened again. I will not be going back. I live close to this dealer and I would rather travel to Coon Rapids/Andover where I've been in the past and absolutely loved the experience. They made sure an Uber came to pick me up and drop me off, they provided timely updates, they were happy to help etc..that is how service should be. More
by Jabari.bush
Employees Worked With
Joe Bretto
January 24, 2020
There was a long wait time, especially since there were no other customers, also we do not hand out 5’s simply because there will always be room for improvement. no other customers, also we do not hand out 5’s simply because there will always be room for improvement. More
by myates130
Employees Worked With
Stephanie Pochucha
January 24, 2020
Excellent in all aspects. Superior Ford’s body shop did an absolutely beautiful job fixing my car. I couldn’t have asked for better customer service than Lucas gave me. I am 10 Superior Ford’s body shop did an absolutely beautiful job fixing my car. I couldn’t have asked for better customer service than Lucas gave me. I am 100% satisfied and if I could give Superior Ford 10 stars I would, they are the best! I bought my vehicle from Superior Ford six months ago and was 100% satisfied throughout the whole process. Ronald guided me through every aspect of the sale and I drove off with my dream vehicle! I’ve been their customer for 10 years and they strive to give you the best experience possible and they succeed! More
by CONNIEPO009
Employees Worked With
Ronald Powell, Lucas Stauffacher
January 23, 2020
good Quality service The location and the clientele the wait time super . good quality service the casher is so friendly the shop and sale showroom is always up t The location and the clientele the wait time super . good quality service the casher is so friendly the shop and sale showroom is always up to date .just love being part of Superior Ford Service. More
by DA5792
Employees Worked With
Ruth Chase, Joe Bretto, Stephanie Pochucha, John McClellan
January 22, 2020
Joe Bretto is an amazing person. Great communication and technicians. They did a great job working on my vehicle and getting it done in a timely manner. technicians. They did a great job working on my vehicle and getting it done in a timely manner. More
by kevinprybilla09
Employees Worked With
Joe Bretto
January 22, 2020
Great This is my third car that I have purchased from Superior Ford. The service was great, Kevin keep going till the deal was done and I was very satisfied This is my third car that I have purchased from Superior Ford. The service was great, Kevin keep going till the deal was done and I was very satisfied with the outcome. I will always tell everyone that I know to go to Superior Ford for there new or used car. More
by EDTWHITSITT
Employees Worked With
Ron was at the closing, which was nice because that is who I bought my first 2 cars from. , Michael Sehr, Kevin Carter
January 18, 2020
Great and convenient place to change oil. Always friendly and knowledgeable if I have questions. I like bringing my cars here above other area service providers. and knowledgeable if I have questions. I like bringing my cars here above other area service providers. More
by Ffocuspocus
Employees Worked With
Joe Bretto
January 17, 2020
Knowledgeable, patient and helpful We worked with Oliver to purchase our Ford Explorer; he was helpful, friendly, extremely knowledgeable and patient as we worked to determine the best We worked with Oliver to purchase our Ford Explorer; he was helpful, friendly, extremely knowledgeable and patient as we worked to determine the best vehicle for our needs. Everyone we encountered at the dealership seemed happy and welcoming. Even the coffee was great! Would definitely recommend them for buying a vehicle--work with Oliver if you can! More
by willi220
Employees Worked With
Michael Sehr, Oliver Harvey
January 13, 2020
Service Dept. Went for Service at quick lane, was wonderful. I was in and out so fast I could not believe it. The only negative, was the fact that the coffee machi Went for Service at quick lane, was wonderful. I was in and out so fast I could not believe it. The only negative, was the fact that the coffee machine was not working. More
by BERLERICHMAN
Employees Worked With
Cannot remember.
