Superior Ford of Plymouth MN

Ron was awesome to work with I fell in love with my truck instantly and got a good price on it highly recommend superior ford!! instantly and got a good price on it highly recommend superior ford!! More

Great Sales Crew; Hidden Pricing; Service Department C+ Purchased a new vehicle through Superior. Derek Jones is great and easy to work with. He listens to customer needs/wants and is thorough on showing th Purchased a new vehicle through Superior. Derek Jones is great and easy to work with. He listens to customer needs/wants and is thorough on showing the features of a new car so that the owner can easily use them. He's professional yet friendly -- one of the best. Manager schedules appointments with customers at will and then informs the customers. He doesn't care if that's a good time for the customer or not. Manager and Superior also floods customers with emails, calls and text messages. Finance Department will add in items to the pricing and this is nonnegotiable. You pay or you leave without the vehicle. Asking for an explanation is an effort in futility as they make no efforts to explain (or explain in circles). Take it or leave it -- they don't care. Service Department rates at C+ on its good days. They listen with only half an ear and perform maintenance that they believe is necessary -- AND will charge the customer for it. If you use the Service Department, know what you want and only pay for what you request. More

Awesome Experence Ruth made the purchasing experience very easy. She fully fill my request of type vehicle and the payment to the tee. I would lease another vehicle Ruth made the purchasing experience very easy. She fully fill my request of type vehicle and the payment to the tee. I would lease another vehicle from this dealership. More

My experience with Kevin was as low stress and relaxed as a car purchase can be. Additionally, in my opinion I was given good value on my trade. I would definitely consider buying or leasing my next vehicl a car purchase can be. Additionally, in my opinion I was given good value on my trade. I would definitely consider buying or leasing my next vehicle from Kevin at Superior Ford. More

Very satidfied Very straightforward and followed through on any question fast.. Best price and well worth the extra drive as we live three hours away, we will buy h Very straightforward and followed through on any question fast.. Best price and well worth the extra drive as we live three hours away, we will buy here again! More

Super salesman Derek found the new truck we wanted at the price we wanted. Super friendly and helpful, not brash and pushy (which we really dislike). He introduced Derek found the new truck we wanted at the price we wanted. Super friendly and helpful, not brash and pushy (which we really dislike). He introduced us to all the features and even set up the electronics and apps. More

I enjoyed my service when I had to take my car in to get serviced. The turn over time was exactly what I was told. I would buy another vehicle from there serviced. The turn over time was exactly what I was told. I would buy another vehicle from there More

Took a little long for the oil change. Being that there was only one other vehicle in the quick change area, it took lots longer than normal for the basic oil change. They could have let me Being that there was only one other vehicle in the quick change area, it took lots longer than normal for the basic oil change. They could have let me know ahead of time if was going to take longer than usual, then I would have had a chance to come back at another time. More

Awesome Derek made the purchasing experience very easy. He really cares about his customers. After the sale he went the extra miles to help me utilize my cd's Derek made the purchasing experience very easy. He really cares about his customers. After the sale he went the extra miles to help me utilize my cd's being my new vehicle did not come with a cd player. Something Ford should reconsider on the 2020 Ford Platinum Explores. More

Liftgate Switch Replacement I have a 2019 Expedition Platinum. The switch on the bottom of the liftgate was not working due to being stuck. When I made the appointment at Superio I have a 2019 Expedition Platinum. The switch on the bottom of the liftgate was not working due to being stuck. When I made the appointment at Superior I explained to the service rep that I had unstuck it with a pocket knife but it just became stuck again. It needed to be replaced. When I brought it in on my scheduled date I asked if they had the switch in stock. The rep checked and said the switch was on backorder and they would notify me when it came in. Two weeks later I had to call and check the status. I was told that it came in and made an appointment for the next day. That appointment went smoothly and the repair was completed. More