Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Superior Ford of Plymouth MN
Plymouth, MN
1,740 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 1,740 reviews
February 14, 2020
Everyone there was very kind and courteous they did Everyone there was very kind and courteous they did their best to make you feel comfortable, and listen to what you had to say . When I found the tr Everyone there was very kind and courteous they did their best to make you feel comfortable, and listen to what you had to say . When I found the truck I wanted they all work together to make it happen. I would recommend this dealership to anybody. More
by CITYVIEWDRIVE
Verified CustomerEmployees Worked With
Jeff Chalin
Helpful February 12, 2020
First Time Customer We were in the market for a new truck and stopped at Superior on a whim. Ronald and the rest of the staff were very welcoming and provided a quick an We were in the market for a new truck and stopped at Superior on a whim. Ronald and the rest of the staff were very welcoming and provided a quick and smoot transaction. More
by brian
Employees Worked With
Ronald Powell, Jimmy Woessner
February 11, 2020
Overall great experience! By far the least aggressive experience I've ever had, not pushy or forceful at all. Bill Holms answered all our questions and took his time to build a By far the least aggressive experience I've ever had, not pushy or forceful at all. Bill Holms answered all our questions and took his time to build a relationship. Jimmy Woessner worked quickly on what options I had. I would 100% recommend going to Superior Ford if you are able to work with Bill and Jimmy. My only negative remark or down of my experience would be the finance manager Rich Klouda - he was quite rude. More
by allir2010
Employees Worked With
Jimmy Woessner, Bill Holm
February 11, 2020
recall notice The service techs are knowledgeable, and if they don't know they admit it. Good job. I'm glad we took the Escape in to have it updated. The service techs are knowledgeable, and if they don't know they admit it. Good job. I'm glad we took the Escape in to have it updated. More
by cljnaj165
Employees Worked With
Stephanie Pochucha, John McClellan
February 10, 2020
Great......great experience. I dealt with Kevin by email for a month and a half and I had a great experience. He always replied to me and was extremely patient with our search fo I dealt with Kevin by email for a month and a half and I had a great experience. He always replied to me and was extremely patient with our search for the right vehicle for us. When we came in to have a final look at a SUV that we liked online.....and we had a drive in it and looked it over.....the service with the paperwork etc. was quick and trouble free. Thanks so much. More
by charndave
Employees Worked With
Kevin Carter
February 07, 2020
I brought a friend and his vehicle along with me to my appointment, hoping he could get in for servicing. I saw the dealership through his eyes. He had a bad experience with another Ford dealership (Fre appointment, hoping he could get in for servicing. I saw the dealership through his eyes. He had a bad experience with another Ford dealership (Freeway Ford). I received great service despite not being able to leverage my warranty, as the part was not covered. My friend was so impressed with the Quick lane and the cleanliness of the shop. Thanks, I will recommend more of my friends to you. More
by RONWMILLER
Employees Worked With
Joe Bretto
February 06, 2020
Best Salesman I love this dealership!! I always feel like I'm the most important person there. My salesman Mike Larkin always takes care of what I need with vehicle I love this dealership!! I always feel like I'm the most important person there. My salesman Mike Larkin always takes care of what I need with vehicles. He's very knowledgeable and an awesome person to deal with. He helped me find a truck I absolutely love!! Everyone there from service to financing goes above and beyond to make sure you leave happy!! Thank you Superior Ford!! You rock!! More
by stephsnow
Employees Worked With
John in Finance, Michael Sehr, Michael Larkin, Stephanie Pochucha
February 04, 2020
Very upset, didn't have vehicle I set up a service appointment almost month in advance for first thing in the morning to avoid any complications. I delivered my truck at 8am, and nev I set up a service appointment almost month in advance for first thing in the morning to avoid any complications. I delivered my truck at 8am, and never heard back. They didn't inform before they closed that my truck was not ready, and I wouldn't be getting it back on time. I need my vehicle and if I don't have I need make a plan to accommodate. I had to call and track it down and the service department was closed. Not only did they have the truck for two full business days, it was out windshield wiper fluid when I got it back. Not the biggest deal but if you're going to keep someones vehicle for two days that shouldn't be an issue. More
by kc_e
Employees Worked With
Joe Bretto
February 04, 2020
Great Salesman Jeff was very knowledgeable about the truck and its many features. He took the time, late on a Friday evening, to sit in the truck with me and show me Jeff was very knowledgeable about the truck and its many features. He took the time, late on a Friday evening, to sit in the truck with me and show me many of the available features and settings. I was impressed with his knowledge and willingness to spend this time with me. Thanks. More
by RICK.GORTER
Employees Worked With
Michael Sehr, Jeff Chalin
February 03, 2020
Terrible support after sale I called ahead to verify the car was there and told them I was coming to drive it. When we arrived, the car would not start due to a dead battery, eve I called ahead to verify the car was there and told them I was coming to drive it. When we arrived, the car would not start due to a dead battery, even though the salesperson had told me he had driven the car. After waiting, they got the car started and we drove it. The sales person and sales manager were fine, not very pushy. They were unwilling to deal on price. After deciding to purchase the car and working with paying for it, we were informed that there was a 60 day drive train warranty even though the salesperson said their would be a 60 day bumper to bumper warranty. After getting home with the car, we realized one of the keys for the car did not work. When I called, the salesperson said that those were the keys they had for the car and if they didn't work then we would have to get it programmed and we would have to pay $100 for the programming. I would expect that the keys they gave us for the car would work. To me, they do not care about return business and for this reason I can not recommend this dealership. More
by BROCKFLYER
Employees Worked With
Jeff Chalin, Jimmy Woessner
