Superior Ford of Plymouth MN

The service adviser was quite easy to work with and took the time to accurately record the "weird noises" we were hearing with our vehicle. Service Manager was good about calling to update us on the status the time to accurately record the "weird noises" we were hearing with our vehicle. Service Manager was good about calling to update us on the status and also when the car was ready. More

Absolutely horrible experience extremely rude & unprofessional staff. We came in looking for my company car. They were so worried if I would get it from them or not, they didn't even want to help unprofessional staff. We came in looking for my company car. They were so worried if I would get it from them or not, they didn't even want to help me understand the different vehicles. And when I asked for a brochure, he printed me a black & white copy off of the net. I could have done that. I would NEVER go back for my own personal car when I need to buy one!! More

If I called these guys scum it would only put them on par with other car dealers. When I first called them they told me they had a brand new truck sitting in the dealer prep area that had never been in the with other car dealers. When I first called them they told me they had a brand new truck sitting in the dealer prep area that had never been in the lot. But once I got there they couldn't find the vehicle. It was a complete ruse to get me into the dealer. They were having a weekend sale closing out all the late model Rangers with lots of incentives. Many of the incentives were ending that day. I found a truck I liked, negotiated a deal, and put $500 down. I get a call the next day that "the truck was no longer available." My only assumption was they got a better price for this last vehicle and sold it to somebody else. And of course the sales team did all the classic stuff. "Let me talk to my manager" and "these deals end tomorrow" and every other scummy things car dealers do. Avoid these guys. They'll take you for everything you're worth. More

My experience at Superior Brookdale Ford was great. Everyone helped to make sure that I got the car I wanted and kept me updated as I waited after my car was ordered. The only complaint that I have is Everyone helped to make sure that I got the car I wanted and kept me updated as I waited after my car was ordered. The only complaint that I have is that there was only 1 Explorer at the dealer so I was unable to view the different colors of the 2011 Explorers on real cars. This influenced my decision to pick a white car. This suvery needs to be updated to be easier to use. We shouldn't have to log in or create a user name to submit the survey. More

I always go to you for my car repairs, because I can have the work done in the evening. What puzzles me is, I had an appointment at 5:45. By 8 PM I had not been called with the estimate. I had to place a cal the work done in the evening. What puzzles me is, I had an appointment at 5:45. By 8 PM I had not been called with the estimate. I had to place a call. I would rather drop off my car within 1/2 hr of when they are going to look at it. My husband thinks almost $600 is too much for an alternator. We were able to use a coupon for $50 off, which helped. It is concerning, every time I have my car worked on at Superior Ford, it costs approximately $500 or more. Is this the norm now days? It makes me not want to purchase a Ford product again. I appreciate the car being done right at the time I was informed, which was 9:30 PM. I do feel I could have dropped it off at 7:30, since I didn't get the estimate until 8:00 when I called. More

I have 4 Ford vehicles for which I do all my service at Superior Ford. All were purchased at this dealership. I have had a great experience over many years. Sales, service and body shop personnel have al Superior Ford. All were purchased at this dealership. I have had a great experience over many years. Sales, service and body shop personnel have always been professional and done their best to meet my needs. More

I was in for a simple oil change, Mark tried to upsell a few services, quoted me 89.95 for power steering flush and fill, said I needed new wipers, which I had just gotten, so I know that I did not need tho few services, quoted me 89.95 for power steering flush and fill, said I needed new wipers, which I had just gotten, so I know that I did not need those, and said I needed a new air filter. I told him to go ahead and put in the filter. I came in with a coupon for the oil change for 18.88 and ended up with a $51+ bill. He did NOT quote me for the air filter, which I believe he should have. I am going to buy an new Escape, and was in talking to a sales person when he came in and talked to me. I explained to him that I didn't want to spend a lot of money on this vehicle, because I am going to trade it in, but he still went on and told me all these things I needed. When the guy came back in to tell me my vehicle was ready, he told me where it would be, unless I wanted it washed. I told him that I would love to have my car washed, shockingly, when I went to get my vehicle, it was NOT washed. Very poor communication and service. I am not sure I will go back to buy my new vehicle from this dealership, as I would want to service the vehicle where I buy it. Too bad I had this experience, as this would be a very convenient location for me. More

My service and maintenace took longer than I expected - perhaps the workers could give the customer a general idea of how long it will take or update customers during work. Of course I realize maintenance perhaps the workers could give the customer a general idea of how long it will take or update customers during work. Of course I realize maintenance and repairs can sometimes take longer than at other times. More

the only concern I have is with the REMOTE STARTER on my 2011 Ford Escape. I can start the SUV with the remote, unlock the door with the remote, key, or keypad, BUT as soon as I open the door (does not mat 2011 Ford Escape. I can start the SUV with the remote, unlock the door with the remote, key, or keypad, BUT as soon as I open the door (does not matter which door is opened) the SUV shuts off. I returned to the dealership on Monday, May 9th to drop off the 2nd key & title to my trade in vechile. I mentioned this to Denny, he seemed as if this was NO BIG DEAL, telling me this is because, I would not want someone to be able to drive off with my vechile. I have had remote starters on other cars and this has never happened before. I do know that if you step on the brake without a key in the igination the vechile will shut off. I asked Denny to have this looked at on Wednesday the 11th of May, as my vehicle will be in the shop for the protection package to be applied. I hope this addressed. If you have any questions please call me @ 612-296-5480. Sincerely, Connie Reiners More

Everyone we worked with was very friendly and helpful. No one was pushy which made the purchasing experience painless. All of our questions were answered. I will certainly use you guys in the future and reco one was pushy which made the purchasing experience painless. All of our questions were answered. I will certainly use you guys in the future and recommend you to others. I wish you weren't so far from Eagan! More