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Superior Dodge Chrysler Jeep of Conway
Conway, AR
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 384 reviews
April 18, 2022
First off let me start out by saying, Dionte Calloway the sales guy was very sweet and helpful, but service not so much at all… Bought a used jeep in January of this year, in February it started having probl sales guy was very sweet and helpful, but service not so much at all… Bought a used jeep in January of this year, in February it started having problems and I had it in the shop for 4 weeks and it had to get a new engine, service was very rude and when I called to check on my vehicle they were very annoyed and acted like they wouldn’t listen to me. Didn’t offer me a rental or anything and my first payment was made and I didn’t even have my vehicle. Fast forward to last week and the car starts acting up again after service just fixing it and transmission was slipping all check engine lights everything was on, take it to service and they were beyond rude and one guy tried to be nice and tell me rest assured if it was a problem they had caused when fixing it a month ago I wouldn’t be charged, then the other guy basically yelled at that guy in front of us and told him to shut up and that he was getting way too deep and didn’t need to be lying to me. We then went to talk to dionte because I wasn’t dealing with the rude service people anymore and when we went to tell him we were talking to him he told us to move our car out of his service shop because he had cars with appointments. Keep in mind it was pouring rain as well.. Needless to say I went to dionte and I got out of that problem jeep which was much easier than having to deal with the people in service again. I will never recommend those service guys to anyone: Very hateful and don’t know how to treat customers!!! More
by Emily R
Employees Worked With
Dionte Callaway
April 01, 2022
Jacob was great to work with and on top of everything for the start all the way to the finish of the sale! He has a professional approach like any great salesman should. I will definitely refer him and use the start all the way to the finish of the sale! He has a professional approach like any great salesman should. I will definitely refer him and use him in the future thanks again! More
by AndyG
Employees Worked With
Brandon Walters, Brian Tusieseina, Jacob Pangle
March 21, 2022
We really wanted to give them business. We went several days, and worked with the guy named Nick, who was simply supposed to assist with test drive etc. First we wanted grand Cherokee wk 20 We went several days, and worked with the guy named Nick, who was simply supposed to assist with test drive etc. First we wanted grand Cherokee wk 2022 limited, we wanted to put down 1000$ to reserve an “in-transit” vehicle, but we couldn’t. Apparently none of the managers sitting the back office wanted even to come out and say hello to us even the second day of our visit (or even third day of our visit, yes we really wanted to give them business). Nick went back and forth and came back and said “ no we can not take 1000$ to reserve the in transit vehicle as our GM has left” and btw it was 430 pm only. We are happy that we didn’t reserve it, cuz next day we wanted to actually get Wagoneer series 2. So we went back to Superior and we called ahead of time, we really hoped that at least now the “great honorable ‘ management of superior would want to sit down with us. But no, they will not come out of their office, and would not even say hello. Yes either they are bigger than us or they just like to hate us. Nick however was good, but then again back and forth , cuz Nick didn’t have any authority. So finally Nick came back and apparently his manager named “Courtney Guy” told him to tell us that we would have to pay $5000 on top of MSRP. We left with sad face, went to the other dealership the same day, got the 2022 brand new Wagoneer series 2 for less than MSRP. I really hope Superior Jeep of Conway,AR reads this and do something about it. We would still like to work with the Conway community. More
by KJMJ
Employees Worked With
Courtney guy
February 22, 2022
Jacob and the whole crew at Dodge Superior have become family. They have been by my side during the whole car buying process. We are on car number three with Jacob and I know we won’t be stopping there. family. They have been by my side during the whole car buying process. We are on car number three with Jacob and I know we won’t be stopping there. More
by kericater
Employees Worked With
Calvin in automotive , Brandon Walters, Brian Tusieseina, Jacob Pangle
January 25, 2022
Jacob was super helpful and knowledgeable about the vehicles. I would definitely recommend him to anyone that is looking for a new or pre owned vehicle. vehicles. I would definitely recommend him to anyone that is looking for a new or pre owned vehicle. More
by MaggieA
Employees Worked With
Kameron Camp, Jacob Pangle
January 24, 2022
Jacob did a great job working with me and meeting all my criteria that I wanted in a new car. He is very friendly, I never felt pressured. He even took time to give me a lesson in how to operate my new car criteria that I wanted in a new car. He is very friendly, I never felt pressured. He even took time to give me a lesson in how to operate my new car. Thanks Jacob!! More
by cnhall9729
Employees Worked With
Brandon Walters, Jacob Pangle
