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Superior Dodge Chrysler Jeep of Conway
Conway, AR
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 384 reviews
October 25, 2024
Overall experience was positive. Got a great deal on a 2024 Ram Laramie. Service department could use more attention to detail. Annoyances like tire pressure light shouldn’t be trigg Got a great deal on a 2024 Ram Laramie. Service department could use more attention to detail. Annoyances like tire pressure light shouldn’t be triggered the day after buying. Otherwise was a good experience. More
by Bmockeg
Employees Worked With
Cajun , Kameron Camp
October 10, 2024
These incompetent idiots couldn't complete a bloody job if you paid them too. OVER paid them too at that if you paid them too. OVER paid them too at that More
by Markzzz
Employees Worked With
Kim Sims, Phillip Gavin, Dionte Callaway, Christian Cox, Lindsey McHenry, Jacob Pangle, John Fowler, Jay Pierce, Kenneth Nelson, Joshua Pearrow
October 10, 2024
It sucks the service department trying to charge me for trial and error expedition to find a vibration in a truck with 4000 miles that's under warranty Will never buy another vehicle from them. Guess I sho trial and error expedition to find a vibration in a truck with 4000 miles that's under warranty Will never buy another vehicle from them. Guess I should have purchased my New Ram at Red River Dodge where I bought the last three they stand behind their warranty. It's sad that you buy a vehicle that has a warranty and then want you to pay them to figure out what's wrong with it. More
by Mcphc79
Employees Worked With
Kameron Camp, Brandon Walters, Brian Tusieseina
February 02, 2024
My recent interaction with Superior left me deeply disappointed and frustrated, marking it as one of the most disheartening experiences I've encountered while shopping for a vehicle. The sales team disappointed and frustrated, marking it as one of the most disheartening experiences I've encountered while shopping for a vehicle. The sales team at Superior was overly aggressive, showing more interest in securing a quick sale than in genuinely assisting me. I found myself passed from one salesperson to another, each one promising a better deal than the last, yet none could provide clear answers about pricing or the true condition of the vehicles. After finally settling on a car that seemed promising, I insisted on a pre-purchase inspection before committing. To my dismay, the inspection uncovered several significant repairs that Superior had conveniently omitted to disclose. When I attempted to discuss these findings with my salesperson, I was met with silence. Despite my repeated attempts to reach out, I was eventually informed that they were suddenly "ill" and unable to assist me any further. Adding insult to injury, the report I received from Superior detailing the supposed "$2500 worth of repairs" performed on the vehicle before it was traded in left me incredulous. Upon closer examination, it became apparent that not only was the dollar amount inflated, but the nature of the repairs seemed questionable at best. For instance, a routine 2-hour repair was inexplicably recorded as a 13-hour job, clearly distorting the facts. It's abundantly clear to me that Superior engages in deceptive sales practices, showing complete disregard for honesty regarding pricing and the true condition of their vehicles. They embody everything wrong with the used car industry, perpetuating the stereotype of untrustworthy used car salesmen. Fortunately, I chose to take my business elsewhere and had the vehicle inspected by Meineke. Their meticulous and transparent inspection spared me from making a costly mistake and reaffirmed my trust in their services. I strongly urge anyone considering purchasing a vehicle from Superior to exercise caution and opt for a reputable inspection service like Meineke before finalizing any purchase. More
by marialohre
Employees Worked With
Pablo
January 07, 2024
I was looking to purchase a Challenger Scat Pack and searched for days within a 500 mile radius of Conway, Arkansas the town we call home. Superior Dodge had the best deal on a Scat Pack Challenger, and searched for days within a 500 mile radius of Conway, Arkansas the town we call home. Superior Dodge had the best deal on a Scat Pack Challenger, and also in the Hellraisin (dark purple) color too.. I filled out the info online and was contacted by Dewey an amazing representative for Superior Dodge. He got the ball rolling and my wife and I came in the next morning to buy the car. The buying experience was second to none, no pressure, very personable experience from everyone we met at the dealership. Kameron the Finance Manager made our Finance experience go the smoothest we've ever had at a dealership and we have bought a lot of cars in the 44 years we have been driving. My wife had her eye on a Plum Crazy Purple Challenger while we were there, so we went home first to feed our pups and returned by 3:pm and did it all over again.. Bought 2 Challengers in 1 day and our amazing experience made our day.. I highly recommend Superior Dodge if you are looking for a great deal and buying experience that is second to none.. Shawn P. More
by Shawn P.
Employees Worked With
Dewey Migues, Kameron Camp
October 27, 2023
I just want to say how much I appreciate the service team here. They all ways tell it like it is and are honest. If I need that filter and they tell me, you best believe I’ll be getting that filter! There’s here. They all ways tell it like it is and are honest. If I need that filter and they tell me, you best believe I’ll be getting that filter! There’s a reason I take my vehicles to a DEALERSHIP. You get dealership quality and service. Thank you for keeping it honest and transparent, Superior! Y’all rock. More
by Chaosturtle
Employees Worked With
Aaron, Stephen, Calvin
October 27, 2023
I recently had the pleasure of experiencing the superior service at Superior Dealership for my Jeep repair needs. From start to finish, my encounter with their team was nothing short of excellent. First service at Superior Dealership for my Jeep repair needs. From start to finish, my encounter with their team was nothing short of excellent. First and foremost, I was impressed with their promptness. I called for an appointment, and they were able to schedule me in within a reasonable time frame. This was greatly appreciated, as I rely on my Jeep for daily commuting, and downtime can be quite inconvenient. Upon arrival, I was warmly greeted by the friendly staff, who made sure I felt welcome and comfortable. They listened attentively to the issues I was facing with my Jeep and explained the repair process thoroughly. Their transparency and willingness to answer my questions put my mind at ease. The repair work on my Jeep was executed with the utmost professionalism. The technicians clearly demonstrated their expertise and skill, leaving me with complete confidence in their abilities. What's more, they used genuine Jeep parts for the replacement, ensuring the long-term reliability of my vehicle. Throughout the repair process, I received regular updates on the status of my Jeep, which kept me in the loop and allowed me to plan accordingly. The efficiency with which they handled my repair was truly impressive, and I got my Jeep back in excellent condition sooner than I expected. Last but not least, the pricing for the repair was fair and competitive. I left the dealership feeling that I had received top-quality service at a reasonable cost. In conclusion, I can't say enough about the outstanding service I received from Superior Dealership. They went above and beyond to ensure my Jeep was back on the road in perfect condition. I highly recommend their Jeep repair service to anyone in need of a reliable and customer-focused dealership. Thank you, Superior, for your exceptional service! More
by laurabellearkansas
Employees Worked With
Calvin, Jacob, Aaron
October 26, 2023
2022 Ram Limited. Very Disappointed. $72k Truck. Seems to be no pride in the techs. 2 Hours for an oil change and Rotate with balance, *WITH* an appointment. My truck Very Disappointed. $72k Truck. Seems to be no pride in the techs. 2 Hours for an oil change and Rotate with balance, *WITH* an appointment. My truck is extremely clean and the Tech left oil smudges on Exterior driver door, and smudge on Interior driver door panel. Tech didn't fill up washer fluid, with low washer fluid light was present. Was told their washer fluid wouldn't mix with the washer fluid that's in the vehicle. *All washer fluids are made up of water, soap, and alcohol.* I think they forgot and tech didn't want to come outside to do it. This dealer isn't the closest, and I decided to drive farther away thinking they were going to provide great service. I was wrong. $180 service on a $72k vehicle, you would think you would get better service. Bay the service writer was awesome! She was very kind and courteous. More
by MATTHEWANNIS2181
Employees Worked With
Bay
October 26, 2023
This is my favorite dealership in Arkansas. I have been to several others in the area but this is the one I will always come back to. Thank you Superior Dodge in Conway for fast and reliable se I have been to several others in the area but this is the one I will always come back to. Thank you Superior Dodge in Conway for fast and reliable service each and every time More
by s.branscum7200
Employees Worked With
Calvin Holder, Doug Hebert, Brian Tusieseina
March 17, 2023
Started good, had everything I wanted but that is where the good ended. Salesman Pablo refused to follow through on anything asked of him and continued till I was forced to refuse the sale. Internet sales, the good ended. Salesman Pablo refused to follow through on anything asked of him and continued till I was forced to refuse the sale. Internet sales, Kim Sims was more of the same and worse. Blatant lie that the vehicle was shipped and was not. Should have done more research on this dealership. The bad reviews are there. Very bad experience. Ryan More
by Ryan
Employees Worked With
Pablo, Kim Sims
