Suntrup Volkswagen

Trying to pull oldest tricks in the book This guy try to sell me a car with 14.5 % financing. Let me remind you that my credit score was just below 800. He used the old “ let me talk to my ma This guy try to sell me a car with 14.5 % financing. Let me remind you that my credit score was just below 800. He used the old “ let me talk to my manager “ routine. He did all the fetch and roll tricks for me and went to “manager’s room” 6 times. He ran my credit 14 times he ran it agains every possible option out there even before he came and offered me a a deal. i kept getting notification on my phone.Sad part is when I said “ man that is crazy high I can go get a better loan and buy this car cash “ and asked him what would be my final / best APR on it. His reply was “ No one knows. No one can calculate that . It’s complicated “. Either you are trying to pull a fast one or you have no idea how financing work and you are negotiating a 26K loan without that knowledge. Either way it is embarrassing. After a stressful of 3 hours I got somewhat of a decent deal. Next day I went to pick up my car and I came to find out that car did not have a remote start even though I specifically asked for it to be included in the deal. I am not the kind that argue over petty stuff like that so I got my car and moved on. Went to DMV to get my registration done and find out they game me to wrong title which I end up payin fine on it because I had to deal with them finding a my title. Are you guys ready kicker is car just died after 7 month. Push/ Start starter just stop working. Car got towed and I was out of work for 2 days w/o vehicle. They did not care. Please take your business somewhere else and do not fall for old tricks. I had to buy a new car because my car was totaled and had to get it done. If I can go back I would rent a car for 2 more weeks and go get a car from somewhere else. More

Excellent Service I wanted to express my appreciation and gratitude for Zack's amazing customer service. I planned to only consider a new car purchase if everything wen I wanted to express my appreciation and gratitude for Zack's amazing customer service. I planned to only consider a new car purchase if everything went perfect. Zack provided all the details and all the financial options allowing me to walk away with a new vehicle. I would definitely return and recommend others to Zack! Jason Crites More

Easy buying experience Had a few bumps in the road, but Rich talked us through it all! Overall amazing experience and will most likely come back for future purchases! Had a few bumps in the road, but Rich talked us through it all! Overall amazing experience and will most likely come back for future purchases! More

I will return I couldn’t get a service appt in the next 3 weeks at my regular VW dealer so called Suntrup which is a little farther away. They got me in the next d I couldn’t get a service appt in the next 3 weeks at my regular VW dealer so called Suntrup which is a little farther away. They got me in the next day and completed the service for the check engine light. Everyone was friendly - the only name I remember is Doug Koch. He made us feel comfortable explained everything in detail. I think I’ll be switching to Suntrup for all my service. It’s worth it to drive the extra miles. More

Smooth Suntrup Volkswagen was very customer focused and easy to work with. I worked with Madeline who took the time to answer all of my questions profess Suntrup Volkswagen was very customer focused and easy to work with. I worked with Madeline who took the time to answer all of my questions professionally and was not aggressive. She was able to work with me via email as my schedule permitted and was very clear. Made my first lease car a smooth success with her experience and knowledge. Blaze was also very helpful when I went in to finalize the process. More

Amazing first car buying experience!!! Blaze was a huge help every step of the way during my first car buying experience. I was both nervous and excited and had plenty of questions but Blaz Blaze was a huge help every step of the way during my first car buying experience. I was both nervous and excited and had plenty of questions but Blaze was happy to answer all of them. He made sure that the vehicle I purchased was the right fit for me - both in terms of features and financially. Dan in finance was also very helpful and customer service oriented. I would absolutely recommend working with Blaze and Dan. Thank you Suntrup VW! More

Excellent Service Thank you for a great experience purchasing my Atlas. This is my 4th Volkswagen and I have yet to be disappointed with the quality and service. Thank you for a great experience purchasing my Atlas. This is my 4th Volkswagen and I have yet to be disappointed with the quality and service. More

The BEST! Sarah was the absolute best salesperson I’ve ever worked with. She’s no pressure and ensures you get the best deal possible! Sarah made me feel import Sarah was the absolute best salesperson I’ve ever worked with. She’s no pressure and ensures you get the best deal possible! Sarah made me feel important and laid out all of my options in a timely, and organized manner. If you’re looking into a vehicle in the St. Louis area, you need to go to Sarah Holder! More

Great Service Great service, knowledgeable and friendly A+. I will go back for service or to buy a car at this location. Thank you for your service. Great service, knowledgeable and friendly A+. I will go back for service or to buy a car at this location. Thank you for your service. More

Never been Happier!!!! Madeline is the best ever!!! The Elliott’s have been with Suntrup for many years and everytime the experience gets better and better. I am overjoyed a Madeline is the best ever!!! The Elliott’s have been with Suntrup for many years and everytime the experience gets better and better. I am overjoyed and appreciative of the time and effort spent helping me get my dream car back!!!!!! THANK YOU A BILLION TIMES OVER MADELINE AND BEAU!!!!!!!! More