Suntrup Volkswagen

Madeline to the rescue Madeline was amazing and helped me get out of a bad situation I put myself into with a different dealership. She made communication a breeze (email) a Madeline was amazing and helped me get out of a bad situation I put myself into with a different dealership. She made communication a breeze (email) and did not have a problem asking her manager my ridiculous questions. I would highly recommend her and Suntrip VW. More

What an outstanding job Madeline Annunziata did with Jetta Madeline should get a bonus. She is a great first impression and ambassador for your company. She was very knowledgeable, thorough and helpful. She ma Madeline should get a bonus. She is a great first impression and ambassador for your company. She was very knowledgeable, thorough and helpful. She made the experience fun and she was delightful to work with. Such a refreshing change. There aren't enough stars More

2017 VW Jetta Great experience working with Steve Bachesta and the team at Suntrup on purchase of used car. Steve's no pressure and honest approach was greatly app Great experience working with Steve Bachesta and the team at Suntrup on purchase of used car. Steve's no pressure and honest approach was greatly appreciated. He listened to our needs/wants, presented us with cars that fit our needs, was within our budget and didn't try to do any up selling. Todd Roth, GM, was extremely customer service oriented and help ensure our buying experience was a good one. I easily give this car purchase a 5 star rating. More

Great experience at Suntrup! Shopping around for a new car can be a very stressful experience, but Madeline did such a great job helping me find the perfect car for me and working Shopping around for a new car can be a very stressful experience, but Madeline did such a great job helping me find the perfect car for me and working to figure out my payment options. I LOVE my new Jetta and all the new upgrades they come with!! Madeline had such great product knowledge of all VW has to offer and was very friendly, she put all my car-buying worries at ease. More

Excellent experience at Suntrup Pre-Owned Location My prior two experiences with Suntrup dealerships we awful. So much so, that I almost refused to visit the dealership this time even though it appear My prior two experiences with Suntrup dealerships we awful. So much so, that I almost refused to visit the dealership this time even though it appeared from the internet that they had just the vehicle I was looking for. From the start, Wilcox demonstrated friendliness and a professionalism that made it easy for me to get past the two prior bad experiences. He was extremely patient and helpful as we considered and drove several different vehicles over the course of two days. In short, the entire experience was extremely comfortable. We are very happy with the vehicle we purchased and the process we went through to get it. Wilcox was fantastic!!! More

Trying to pull oldest tricks in the book This guy try to sell me a car with 14.5 % financing. Let me remind you that my credit score was just below 800. He used the old “ let me talk to my ma This guy try to sell me a car with 14.5 % financing. Let me remind you that my credit score was just below 800. He used the old “ let me talk to my manager “ routine. He did all the fetch and roll tricks for me and went to “manager’s room” 6 times. He ran my credit 14 times he ran it agains every possible option out there even before he came and offered me a a deal. i kept getting notification on my phone.Sad part is when I said “ man that is crazy high I can go get a better loan and buy this car cash “ and asked him what would be my final / best APR on it. His reply was “ No one knows. No one can calculate that . It’s complicated “. Either you are trying to pull a fast one or you have no idea how financing work and you are negotiating a 26K loan without that knowledge. Either way it is embarrassing. After a stressful of 3 hours I got somewhat of a decent deal. Next day I went to pick up my car and I came to find out that car did not have a remote start even though I specifically asked for it to be included in the deal. I am not the kind that argue over petty stuff like that so I got my car and moved on. Went to DMV to get my registration done and find out they game me to wrong title which I end up payin fine on it because I had to deal with them finding a my title. Are you guys ready kicker is car just died after 7 month. Push/ Start starter just stop working. Car got towed and I was out of work for 2 days w/o vehicle. They did not care. Please take your business somewhere else and do not fall for old tricks. I had to buy a new car because my car was totaled and had to get it done. If I can go back I would rent a car for 2 more weeks and go get a car from somewhere else. More

Excellent Service I wanted to express my appreciation and gratitude for Zack's amazing customer service. I planned to only consider a new car purchase if everything wen I wanted to express my appreciation and gratitude for Zack's amazing customer service. I planned to only consider a new car purchase if everything went perfect. Zack provided all the details and all the financial options allowing me to walk away with a new vehicle. I would definitely return and recommend others to Zack! Jason Crites More

Easy buying experience Had a few bumps in the road, but Rich talked us through it all! Overall amazing experience and will most likely come back for future purchases! Had a few bumps in the road, but Rich talked us through it all! Overall amazing experience and will most likely come back for future purchases! More

I will return I couldn’t get a service appt in the next 3 weeks at my regular VW dealer so called Suntrup which is a little farther away. They got me in the next d I couldn’t get a service appt in the next 3 weeks at my regular VW dealer so called Suntrup which is a little farther away. They got me in the next day and completed the service for the check engine light. Everyone was friendly - the only name I remember is Doug Koch. He made us feel comfortable explained everything in detail. I think I’ll be switching to Suntrup for all my service. It’s worth it to drive the extra miles. More

Amazing first car buying experience!!! Blaze was a huge help every step of the way during my first car buying experience. I was both nervous and excited and had plenty of questions but Blaz Blaze was a huge help every step of the way during my first car buying experience. I was both nervous and excited and had plenty of questions but Blaze was happy to answer all of them. He made sure that the vehicle I purchased was the right fit for me - both in terms of features and financially. Dan in finance was also very helpful and customer service oriented. I would absolutely recommend working with Blaze and Dan. Thank you Suntrup VW! More