Suntrup Volkswagen

He was really nice sales person friendly and very helpful he helped us a lot find the right car I really happy that he is my salesman it was my first car and my first time financing anything he helped us a lot find the right car I really happy that he is my salesman it was my first car and my first time financing anything More

Blaze was helpful and answered our questions in a straightforward manner. We were not pressured at any point, but were satisfied the deal was the best we could get. We absolutely LOVE our new V straightforward manner. We were not pressured at any point, but were satisfied the deal was the best we could get. We absolutely LOVE our new VW Atlas! More

Edit -- great initial impression, horrible car buying proces EDIT 29 DEC 2019: BOTTOM LINE: DO NOT BUY FROM SUNTRUP IF YOU'RE NOT A MISSOURI RESIDENT. I leased our new car in early-October. Here's the bott EDIT 29 DEC 2019: BOTTOM LINE: DO NOT BUY FROM SUNTRUP IF YOU'RE NOT A MISSOURI RESIDENT. I leased our new car in early-October. Here's the bottom line: I am an out-of-state buyer. The dealership was supposed to set me up with license plates for the state of Florida. I still don't have licence plates. It's a few days away from the year 2020. It took them at least a month to get the lease started up. That was the initial reason I didn't have plates. Now I hear it's the fault of the titling clerk. The salesperson was kind enough to get me set up with dealer plates that lasted through December. So those will expire in a few days. I'm just sort of flabbergasted by how much of an absolute mess this is. And here's the thing, Suntrup's communication is among the worst. I can't get in touch with a manager or an owner, no matter what I try to do. I have literally left upwards of 6 voicemails for the sales manager, sent plenty of emails, and been transferred to voicemail at least a dozen times. If I didn't know any better I'd think I was being treated this way on purpose. I don't know what Sales Manager Beau Schwartz does, but I can tell you what he doesn't do: return phone calls, returns emails, manages sales. What's left after that I'm not sure. Any self-respecting manager would have intervened by now and personally offered their apologies for such a poor experience. I'm off to email Volkswagen Corporate immediately after this review. Once the vehicle is once again out of commission due to non-registration (two days), I'll have little recourse but to open an arbitration session so I can finally get treated right. Original review: Blaze was able to find me what was a nationally difficult to find car. Not only that, but he got me a great price and kept in constant communication while we worked through some of the finer points. I couldn’t find the car in Tampa, so Blaze set me up for success. It’s a surprise gift for the wife. Super thankful for his help! More

Great business It was very professional, very friendly, receiving very valuable information regarding car and service required to purchase. Short time for paperwork. It was very professional, very friendly, receiving very valuable information regarding car and service required to purchase. Short time for paperwork. This is my fifth purchase in last 12 yers and this one was best. I will come again More

GREAT SECOND CAR from Suntrup; we are picky with our cars and Blaze does an amazing job to remedy problems!’ First car was not on at dealership, but fo SECOND CAR from Suntrup; we are picky with our cars and Blaze does an amazing job to remedy problems!’ First car was not on at dealership, but found and to us within a week. Second car had blemishes, taken car do quickly. More

No time wasted When my wife and showed up to Subtrup with the plan to find our new car, we weren’t sure how easily it would go, how quickly, how many surprises there When my wife and showed up to Subtrup with the plan to find our new car, we weren’t sure how easily it would go, how quickly, how many surprises there would be. We were approached by Lucas as soon as we got there and we didn’t waste any time telling him what we wanted (VW Atlas) and expected. He took the proper notes and immediately started searching for the vehicle we were looking for! It took less than a few weeks to find the vehicle we want, get us the price we want, reasonably finance the car, and drive it away. Not to mention in the time waiting for our new car to deliver, they let us test a different Volkswagen atlas for the weekend! It was a pleasure working with Lucas, and the team there and would surely feel good about going back. More

Bought 3 brand new cars in one day My mom, sister in law and I wanted to buy a new car and I knew us doing it at one dealer and at the same time we would get the best deal. I've went to My mom, sister in law and I wanted to buy a new car and I knew us doing it at one dealer and at the same time we would get the best deal. I've went to every single car dealership off S. Lindbergh in one day, from. 9 to 9 a night. I narrowed down my choices to two dealerships and Suntrup Volkswagen topped it off for me. I brought in my relatives the next day, they all agreed to buying a Volkswagen. What sealed the deal for us was that they were the only dealership that were able to meet our needs. I even went to Bommarito VW, they couldn't even compete with what Suntrup VW offered. I especially wanted to shout out Lucas who is really kind and nice and knew how to please his customers. He wasn't down my throat trying to sell me a car. It's all about respect, kindness and not trying too hard. Thank you Suntrup VW! More

We just happened to stop by Suntrup as we were headed to another dealer to look at a car. Blaze came out and when we told him we were on our way to look at a different car he told us the pros and cons of th another dealer to look at a car. Blaze came out and when we told him we were on our way to look at a different car he told us the pros and cons of the one we were thinking of as we were looking at the Volkswagon that is comparable. He was so knowledgeable and excited about the Volkswagon that we ended up going in and driving home in a new car. He made the whole process easy and made sure we were taken care of. More

Another awesome experience Madeline at Suntrup VW is awesome. This is the 2nd car I have purchased from her and I couldn’t be happier with the car and the deal she gave us. From Madeline at Suntrup VW is awesome. This is the 2nd car I have purchased from her and I couldn’t be happier with the car and the deal she gave us. From start to finish it was easy and I was made to feel at home. Everyone took great care of us and Danny in finance was awesome—honest and upfront. I cannot recommend Suntrup or Madeline enough! Thanks again. More

My purchase of 2020 passat My purchase of a 2020 Passat went off perfectly. My sales person Madeline did an excellent job during the test drive phase and in the delivery phase My purchase of a 2020 Passat went off perfectly. My sales person Madeline did an excellent job during the test drive phase and in the delivery phase answering all my questions and some that I didn’t think to ask. She has continued to follow up with me in the first few days after my Purchased to ensure all is working well. The finance manager was also very helpful in explaining the benefits of an extended warranty opportunity. More