Suntrup Volkswagen

Madeline was FANTASTIC! As soon as we walked in, Madeline was on it! She greeted us with enthusiasm and spunk. Her knowledge of the vehicles was crazy! She made us feel like As soon as we walked in, Madeline was on it! She greeted us with enthusiasm and spunk. Her knowledge of the vehicles was crazy! She made us feel like we weren't being pressured and wanted the best for our situation. We felt like a friend was hooking us up with a deal, not a salesperson who needs to make a quota or could care less if we bought or not. I've had both extremes and makes me not want to shop for cars. I would recommend (and have) Madeline anytime someone is looking for a new car. Thanks Madeline! Keep it up! More

Purchase of new VW Passat Madeline was fantastic. Best sales experience ever. She was organized and very competent. Great people skills. Dan was also very nice. Beau wa Madeline was fantastic. Best sales experience ever. She was organized and very competent. Great people skills. Dan was also very nice. Beau was very friendly and very knowledgeable. More

Must buy from if looking for a new vehicle! Everyone we spoke with and worked with was very professional but a laid-back environment, no pressure to buy, and overall great experience! I would re Everyone we spoke with and worked with was very professional but a laid-back environment, no pressure to buy, and overall great experience! I would recommend them to everyone! I had a horrible experience recently at another VW dealership and Suntrip is exactly what I was looking for and needed! Thank you! More

Blaze was professional and very courteous while assisting us with our purchase. One important characteristic to note was his candor while listening to our requirements about which car would be best suited fo us with our purchase. One important characteristic to note was his candor while listening to our requirements about which car would be best suited for us to purchase. He didn’t waste our time showing us upgrades or higher priced vehicles we were not interested in purchasing. Being our third car purchased from Suntrup VW; we’ve grown to expect this type service and when the time comes, we’ll purchase our 4th from Blaze and Suntrup VW. More

He was really nice sales person friendly and very helpful he helped us a lot find the right car I really happy that he is my salesman it was my first car and my first time financing anything he helped us a lot find the right car I really happy that he is my salesman it was my first car and my first time financing anything More

Blaze was helpful and answered our questions in a straightforward manner. We were not pressured at any point, but were satisfied the deal was the best we could get. We absolutely LOVE our new V straightforward manner. We were not pressured at any point, but were satisfied the deal was the best we could get. We absolutely LOVE our new VW Atlas! More

Edit -- great initial impression, horrible car buying proces EDIT 29 DEC 2019: BOTTOM LINE: DO NOT BUY FROM SUNTRUP IF YOU'RE NOT A MISSOURI RESIDENT. I leased our new car in early-October. Here's the bott EDIT 29 DEC 2019: BOTTOM LINE: DO NOT BUY FROM SUNTRUP IF YOU'RE NOT A MISSOURI RESIDENT. I leased our new car in early-October. Here's the bottom line: I am an out-of-state buyer. The dealership was supposed to set me up with license plates for the state of Florida. I still don't have licence plates. It's a few days away from the year 2020. It took them at least a month to get the lease started up. That was the initial reason I didn't have plates. Now I hear it's the fault of the titling clerk. The salesperson was kind enough to get me set up with dealer plates that lasted through December. So those will expire in a few days. I'm just sort of flabbergasted by how much of an absolute mess this is. And here's the thing, Suntrup's communication is among the worst. I can't get in touch with a manager or an owner, no matter what I try to do. I have literally left upwards of 6 voicemails for the sales manager, sent plenty of emails, and been transferred to voicemail at least a dozen times. If I didn't know any better I'd think I was being treated this way on purpose. I don't know what Sales Manager Beau Schwartz does, but I can tell you what he doesn't do: return phone calls, returns emails, manages sales. What's left after that I'm not sure. Any self-respecting manager would have intervened by now and personally offered their apologies for such a poor experience. I'm off to email Volkswagen Corporate immediately after this review. Once the vehicle is once again out of commission due to non-registration (two days), I'll have little recourse but to open an arbitration session so I can finally get treated right. Original review: Blaze was able to find me what was a nationally difficult to find car. Not only that, but he got me a great price and kept in constant communication while we worked through some of the finer points. I couldn’t find the car in Tampa, so Blaze set me up for success. It’s a surprise gift for the wife. Super thankful for his help! More

Great business It was very professional, very friendly, receiving very valuable information regarding car and service required to purchase. Short time for paperwork. It was very professional, very friendly, receiving very valuable information regarding car and service required to purchase. Short time for paperwork. This is my fifth purchase in last 12 yers and this one was best. I will come again More

GREAT SECOND CAR from Suntrup; we are picky with our cars and Blaze does an amazing job to remedy problems!’ First car was not on at dealership, but fo SECOND CAR from Suntrup; we are picky with our cars and Blaze does an amazing job to remedy problems!’ First car was not on at dealership, but found and to us within a week. Second car had blemishes, taken car do quickly. More

No time wasted When my wife and showed up to Subtrup with the plan to find our new car, we weren’t sure how easily it would go, how quickly, how many surprises there When my wife and showed up to Subtrup with the plan to find our new car, we weren’t sure how easily it would go, how quickly, how many surprises there would be. We were approached by Lucas as soon as we got there and we didn’t waste any time telling him what we wanted (VW Atlas) and expected. He took the proper notes and immediately started searching for the vehicle we were looking for! It took less than a few weeks to find the vehicle we want, get us the price we want, reasonably finance the car, and drive it away. Not to mention in the time waiting for our new car to deliver, they let us test a different Volkswagen atlas for the weekend! It was a pleasure working with Lucas, and the team there and would surely feel good about going back. More