Suntrup Volkswagen

Got ripped off Salesperson told us the car we were buying had a NAV system. It had a big fancy radio with a big screen on it, looked like it had nav capability. We Salesperson told us the car we were buying had a NAV system. It had a big fancy radio with a big screen on it, looked like it had nav capability. We trusted the lady, Kyra, when she assured us that the car had NAV. We needed NAV because the car was for our young daughter who was present during the sale. Kyra acted like one of the family as she deceived us into buying the car she wanted to sell us, and not the car we wanted to buy. I had to really argue with her during the deal making phase. They started 1k above market price for the car (if it actually had nav). I talked them down to earth. Then in finance, they tried to charge me high interest rate when I have impeccable credit. I will not be going there again and would not recommend anyone buy a car from them. There were other promises made and not delivered in the deal. Left VM for Kyra and Manager but they aren't returning my calls. It's a real sleezy place, All the stigma and stereotype you've heard about sleeze ball used car dealerships, you'll find it at Suntrup used VW. UPFATE: 7/5 - So after all that happened, they took the car back that didn't have NAV. Since they cashed my deposit check, they had me over a barrel. I found the car I wanted at another dealer and had it sent there, they certified it, and I bought it. So in the end I got the car I wanted, but really had to go a strange route to get it. I noticed they marked the sale for 6/30 (eom quota?) yet we signed on 7/5. More

Amazing! Well I went in to buy a brand new TDi & Adela was so helpful! She helped me choose the best color & best color interior! She made the process speedy f Well I went in to buy a brand new TDi & Adela was so helpful! She helped me choose the best color & best color interior! She made the process speedy fast & she always lets me know the details about recalls before I have to search it! She is a great go to! More

Hassle Free, Fun Experience Adela made the car buying experience stress free. I felt I could totally trust her and she made the experience very fun! Kyle made the financial compo Adela made the car buying experience stress free. I felt I could totally trust her and she made the experience very fun! Kyle made the financial component a breeze! More

ADELA ALISPAHIC Adela was professional and so helpful in making the process of buying the car so easy. She is the best and would recommend my friends. Adela was professional and so helpful in making the process of buying the car so easy. She is the best and would recommend my friends. More

Just got our second car from Sean Riches at Suntrup VW My son just leased his second car from Suntrup VW. Sean Riches is extremely helpful, professional and easy to work with. I highly recommend him. My son just leased his second car from Suntrup VW. Sean Riches is extremely helpful, professional and easy to work with. I highly recommend him. More

Excellent sales experience Madeline Annunziata was very knowledgeable about the car I was looking at. She answered all of my questions and the deal went smooth. I am very happy Madeline Annunziata was very knowledgeable about the car I was looking at. She answered all of my questions and the deal went smooth. I am very happy with my new car. More

Excellent Service! I am very happy with my 2016 Nissan Rogue! Adela was a great help. She is very knowledgeable, professional, friendly and a happy person. I will perso I am very happy with my 2016 Nissan Rogue! Adela was a great help. She is very knowledgeable, professional, friendly and a happy person. I will personally recommend her to all of my friends who wants to buy a new car. More

Great overall experience The dealership had a great selection of cars to choose from. Madeline was my salesperson, she was very friendly and helped guide me through the entire The dealership had a great selection of cars to choose from. Madeline was my salesperson, she was very friendly and helped guide me through the entire car buying process. I came in not exactly sure of what I wanted & Madeline was extremely knowledgeable of the cars & payment options. We were able to find the perfect fit for my price range. I would definitely recommend Madeline & the Subtrup VW dealership to any friend looking for a new car. More

Wonderful customer service, will definitely be returning!!! I had recently got in a car wreck and was convinced my car was finished. I went shopping while waiting to hear the results from the shop. During this I had recently got in a car wreck and was convinced my car was finished. I went shopping while waiting to hear the results from the shop. During this time I visited the Suntrup lot on Lindbergh, frantic, pessimistic, and clueless but boy did Mattie put my worries to rest! She was very friendly, patient, helpful, and knowledgeable about any and every car I even aroused slight interest in. My car ended up surviving but at least I know where to go if I or any of my loved ones need to purchase a car! Mattie has my service for life! More

Amazing! I love my new 2016 Jetta Sport. Thank you so much for everything!!!! I will be sending anyone that's mentions a car to you! I love my new 2016 Jetta Sport. Thank you so much for everything!!!! I will be sending anyone that's mentions a car to you! More