Suntrup Volkswagen

I had an awesome experience, couldn't ask for better Blaze was kind, helpful, and patient. He gave us options and answered all our questions. The paperwork was done fast and smooth. Sean did a fast work Blaze was kind, helpful, and patient. He gave us options and answered all our questions. The paperwork was done fast and smooth. Sean did a fast work on the financial part too. It was a flawless experience! More

Very Knowledgeable and Helpful I came to the dealership on a Saturday, with my two children. I was just looking to see what was available on the pre-owned lot. Stacey greeted us wit I came to the dealership on a Saturday, with my two children. I was just looking to see what was available on the pre-owned lot. Stacey greeted us with a warm, welcoming smile. She listened carefully to my interests, and made me feel at ease. She showed us a car that she thought we'd like. She was absolutely right. She explained all of the options and features, I'd never owned a VW Jetta, then handed me the key for a test drive. My kids and I LOVED the car!!! I returned on Monday to finalize the sale.She also called a while after the sale, to ask if I had any questions or problems. Stacey's customer service skills are incredible!!! I will be back to Suntrup when I'm ready for a new car. More

Rock Solid Dealer I have purchased / leased my last two vehicles here. They take care of you. Not going to dive into a bunch of specifics in a web review, but I can c I have purchased / leased my last two vehicles here. They take care of you. Not going to dive into a bunch of specifics in a web review, but I can confidently tell people to come here for solid deals and solid vehicles. I can also be confident about going back there. Also worked a repair for me and reimbursed me my deductible. Good place, good people and good vehicles. More

Jetta Great service and help getting me out of a lease and into a new Jetta. Very satisfied with Kenan V. He worked hard and listened to me. Great service and help getting me out of a lease and into a new Jetta. Very satisfied with Kenan V. He worked hard and listened to me. More

Satisfied overall Bottom line up front, I am positive I received a good deal on my recent purchase. Total time at the dealership ~2:30 in 2 days. I asked for more i Bottom line up front, I am positive I received a good deal on my recent purchase. Total time at the dealership ~2:30 in 2 days. I asked for more information on a model (w/ manual and DSG auto) and I received a call right away from the Manager, Beau, and the dealership set up an appointment for test drive. Unfortunately, the model with manual tranny wasn't available at the dealership, but had a similar model that I could test. I ended up buying the DSG auto after driving both back to back. Blaze ensured I had plenty of time to test both vehicles. He appeared to know more details about the car compared to other dealerships I had previously visited. The vehicle with the color I wanted wasn't ready on the first visit (Saturday), but was ready by Monday. That was ok since I had to bring my spouse with me anyway. Finances were a bit tricky and didn't receive the best APR on financing since we qualified for college grad cash back ($500) that required VW financing a fairly high percentage rate. I wish I knew this before we started, but not sure if I would have made a different choice. Sean was helpful in explaining the different financing/rate variations. It took just about 10 days to receive the documents I needed for the vehicle registration. I'm a resident of another state and the over-the-mail registration likely will take a few weeks, but Blaze offered to help with a dealer tag if necessary, so I'm confident there won't be any issues. Overall, I'm very happy with the purchase and would recommend the dealership to coworkers. Thanks, Blaze, and staff at Suntrup VW! More

True Professional Just wanted to leave a quick note about Blaze. I had been shopping for a new Jetta lease deal and found an amazing deal at another dealer. He warned Just wanted to leave a quick note about Blaze. I had been shopping for a new Jetta lease deal and found an amazing deal at another dealer. He warned me it was too good to be true (it was) and offered to help me along the way. I ended up still going with the other dealer, but Blaze actually helped me to ask the right questions to them. That is true honor and professionalism and I commend him greatly for that. Anyone would be wise to go to him and never trust a word from Dean Team VW. Thank you very kindly for your help Blaze. More