Suntrup Volkswagen
St. Louis, MO
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday Closed
Sunday Closed
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First New Car! Due to an unexpected change in offices, I needed to get a car. Madeline worked with me for 4 hours to get the best possible deal for me to lease a 201 Due to an unexpected change in offices, I needed to get a car. Madeline worked with me for 4 hours to get the best possible deal for me to lease a 2017 Jetta SE. She was extremely professional, but also was personal in the sense that I didn't feel she was trying to sell me on anything. She was simply trying to help me get a car that worked best for me! More
Excellent customer service 2015 Passat totaled - knew I wanted another - Adam was fantastic, no-nonsense and easy to work with. I highly recommend Adam and the team at Suntrup 2015 Passat totaled - knew I wanted another - Adam was fantastic, no-nonsense and easy to work with. I highly recommend Adam and the team at Suntrup Volkswagen. Brian next door did the financing paper work and was also great - felt very confident that these folks understand how to do car sales and understand what people want during the experience. I will most certainly go back because they are great at what they do! More
Quick service Was in + out quickly on my 1st GTI service visit. Brad Gillen also explained how the online service software works. Less than 1 hour total time. Was in + out quickly on my 1st GTI service visit. Brad Gillen also explained how the online service software works. Less than 1 hour total time. More
Outstanding Customer Service I came into Suntrup VW to just look at a 2017 Tiguan and drove out with a new car! Kenan was very pleasant, not pushy, professional and knowledgeable I came into Suntrup VW to just look at a 2017 Tiguan and drove out with a new car! Kenan was very pleasant, not pushy, professional and knowledgeable about the product and services. More
Excellent Customer Service I brought my 2015 in for 20,000 mile service and Scott Kostecki assisted me. He noticed I should be on my third service, not my second and asked was I brought my 2015 in for 20,000 mile service and Scott Kostecki assisted me. He noticed I should be on my third service, not my second and asked was everything OK. I was puzzled and stated I thought service was only when you hit the 10,000 mile point and I do not drive much so it takes me a while. He stated sir it is 10,000 mile or one year and your car has ran behind so we will need to get caught up and let me show you when your warrenty ends so you do not miss the final one. I truely enjoy my car but I know little about the car, so I was truely grateful he clued me in on my error, if he had said nothing I would of driven it right through the finally warrenity unused. I am very grateful. More
Stuck with the deal until we made it work for me Adam communicated via text with me until I was able to get to the dealership later in the day. He not only pulled a car from another location but eve Adam communicated via text with me until I was able to get to the dealership later in the day. He not only pulled a car from another location but even managed to get the color I specified so it was ready to drive when I got there. He got down to the bottom of exactly what I was looking for and then alleviated any concerns I had. He was able to roll the sales tax into the loan as well as give me top dollar for my trade-in. I walked with a great car for a great price with nothing down! I never once felt sales pressure that other reps try to push on you! A+ transaction and I will be sending others his way. More
Best experience we have ever had! Adam G and the team were beyond wonderful to work with! We've bought many cars throughout the years and Adam has earned our business now and for the Adam G and the team were beyond wonderful to work with! We've bought many cars throughout the years and Adam has earned our business now and for the future!! More
Kenan was bothProfessional and Friendly We felt very comfortable as soon as we met Kenan. We knew what we want and he stayed well after closing and got the deal completed. Best car buyin We felt very comfortable as soon as we met Kenan. We knew what we want and he stayed well after closing and got the deal completed. Best car buying experience ever. Thanks Kenan. Don't by from another dealership without talking to him. More
Bait and switch I wanted a top of the line atlas. Called this dealership to get a quote. Blaze explained they needed to see my vehicle to quote a price. Went in, spen I wanted a top of the line atlas. Called this dealership to get a quote. Blaze explained they needed to see my vehicle to quote a price. Went in, spent >1 hour there to negotiate price. A few weeks later, vehicle comes in. They checked our credit, final paperwork comes in (45 min.?) and it isn't the agreed price by ~$5k. Blaze claims to not recall what we agreed to so he's either the worst sales guy ever or incompetent. Either way, after more negotiating we were still $2k away from the original deal. Taking my business elsewhere. Not sure if it will still be a vw as this is the closest dealer to my house (for service), I'm now reconsidering the pilot vs a longer drive to a better dealership such as dean team. More
Super! My salesman Blaze did fantastic! This was my second car purchase from Suntrup and all went off as promised. We agreed on price ,color and options by t My salesman Blaze did fantastic! This was my second car purchase from Suntrup and all went off as promised. We agreed on price ,color and options by text. Drove in, found things ready and as promised, wrote check and drove off. Love my new GTI. Great experience. Call Blaze and ask for the online price. Thank you! More