Suntrup Volkswagen

This place is a joke. NEVER buy a car from here! The sales people are rude until they actually think you're going to by a car. Then you sit around for HOURS and are lied to NEVER buy a car from here! The sales people are rude until they actually think you're going to by a car. Then you sit around for HOURS and are lied to and manipulated into buying a car. Dan is a liar and loved to tell us they had their Christmas party the night before so they were all hungover. Listen, I am buying a $30k car from you. I do not feel sorry you were up all night partying. I expect professionalism and great customer service. We sat down and automatically said 7% interest. WHAT A JOKE. Also, DO NOT FINANCE THROUGH VOLKSWAGEN. He lied and said we could not use our own finance company because of the "price". Needless to say, we were tricked into a higher interest rate through Volkswagen. Not only that, but our salesperson was pretty beat up and would disappear for 30 minutes at a time and no one could locate her. We then went to the DMV to pay the sales tax because we only have 30 days before we are penalized and the dealership never said any paperwork would be mailed to us or we needed anything else from them. We continually called for 3 weeks and could not get a hold of anyone. THEN the "smart" sales lady told us to go to the post office. REALLY??? Needless to say after calling back 4 different times in one day, I finally got a hold of Adela who was the only helpful person at this dealership. I can't even believe I had to give this place 1 star. Absolutely appalling service and IF you go, make sure you get people that are not hungover and think it's funny to tell customers that. More

Awesome & Friendly Service Sarah worked with me and my situation to get me in and out. She was very personal, and didn't mind my very active toddler interrupting our conversatio Sarah worked with me and my situation to get me in and out. She was very personal, and didn't mind my very active toddler interrupting our conversations to tell her things like, "hey, did you know we have a puppy?", even had toys on her desk to accommodate him. I could tell that she genuinely cared, and didn't feel like she was just trying to take my money. I would recommend her and her team to any and everyone looking to by car. By far the best customer service I've ever received hands down. More

Great experience at Suntrup VW today. Blaze made the process easy and answered any and all questions I had. I would highly recommend to anyone in the market for a n at Suntrup VW today. Blaze made the process easy and answered any and all questions I had. I would highly recommend to anyone in the market for a new vehicle. More

Hands down BEST and EASIEST car purchase! Sarah Holder was amazing to work with! No haggling, only showed me the car I wanted to see. Car shopping was something I was dreading and it was a 5 s Sarah Holder was amazing to work with! No haggling, only showed me the car I wanted to see. Car shopping was something I was dreading and it was a 5 star experience! Hands down the best and I could not be happier with my Passat purchase. Dane in finance was also great to work with. I would definitely, without hesitation, recommend this dealer and employees! More

Enjoyable purchasing experience If you want to buy a VW. I will tell you that my experience at Suntrup VW was extremely enjoyable. I felt no pressure to purchase. I would recommend p If you want to buy a VW. I will tell you that my experience at Suntrup VW was extremely enjoyable. I felt no pressure to purchase. I would recommend purchasing a car from Sarah Holder. I am a VP of Sales for a large company and will tell you Sarah’s belief in not only the product she was selling but the company that she represents is infectious.If you are thinking of buying a VW see Sarah! More

love my new Jetta! So thankful for Kenan because I was very undecided when I came in, but he was patient and showed me so many different cars, finally getting me into my So thankful for Kenan because I was very undecided when I came in, but he was patient and showed me so many different cars, finally getting me into my brand new Jetta! Love it! My experience with them could not have been better! More

Great experience Working with Sarah Holder was a great experience. She was so friendly, not pushy, and very knowledgeable. She made the whole process of trying to get Working with Sarah Holder was a great experience. She was so friendly, not pushy, and very knowledgeable. She made the whole process of trying to get a car for our out of town son very easy. Working with Dave Chadwick was also a great experience. Would highly recommend Sarah to others in search of a car. And the Passat was exactly what we were looking for. More

Excellent customer experience We worked with Sarah Holder and she was amazing. Sarah and Beau went above and beyond to make sure we got the car my wife wanted and the deal I wanted We worked with Sarah Holder and she was amazing. Sarah and Beau went above and beyond to make sure we got the car my wife wanted and the deal I wanted. If you are in the market for a new car i highly recommend Sarah and Suntrup VW. We will definitely be back again. More

Awesome dealership! Blaze Schrieber was great to work with. Made my car buying experience at Suntrup the best I've ever had. Highly recommend to anyone who is looking to Blaze Schrieber was great to work with. Made my car buying experience at Suntrup the best I've ever had. Highly recommend to anyone who is looking to buy. The staff was very professional and courteous. I could not be happier. More

Great personal service Madeline has the personal touch, every detail of my purchase she handled with care. Anything I needed she made happen, I will always go to Madeline Madeline has the personal touch, every detail of my purchase she handled with care. Anything I needed she made happen, I will always go to Madeline for all of my car needs. More