Suntrup Nissan - Service Center

I purchased my car new Nissan from Suntrup. Love the car --but the "sales/service" department is scamming the customers who foolishly purchased the warranty. I tell everyone I can about the refusal to fix m --but the "sales/service" department is scamming the customers who foolishly purchased the warranty. I tell everyone I can about the refusal to fix my AC--even though it was NOT the "Rock hit the condenser" like they reported it to be. The guy said "That is what is always is". When I asked to see where it was damaged, they admitted they had never even taken it apart to see where the problem was. I asked that they take it aprat. They said "That will be $160.00 to diagnos." I agrred. Turned out to be something ELSE that was oddly not covered. Irequested a 2nd opinion and they called the inspecter and TOLD them what the issue was..nice. I had it repaired at another shop--nothing to do with a rock or even their lying 2nd thing! Part failure. Warning to others: Paying an extra 10% for the car due to fake WARRANTY =rip off. I have channel 2 news looking into how wide spread this theft is at this dealership. Shame on Suntrup! More

I have been a loyal customer of Suntrup Nissan for the past 3 years (ever since buying a new car there in 2008). After my last experience in a series of unpleasant ones, it is safe to say that I will no past 3 years (ever since buying a new car there in 2008). After my last experience in a series of unpleasant ones, it is safe to say that I will no longer buy/have my cars serviced at Suntrup. Please bear with me as I chronicle my history with your location. 1) Buy a brand new Altima in 2008. Within the 1st month I brought the car back to the dealer three times - twice because the tire pressure light was on and the once when the sunroof got stuck open in the rain. In addition, when I was having issues with the stereo system, I was sent to a third party to have it looked at since it was an aftermarket installation. Not exactly my definition of easy and convenient when it comes to a new car purchase. 2) Trade in the Altima for a used Armada in late 2009. Not only did I have to wait over 3 months for the extra key and an update to the navigation system, but I had to call the used car department weekly to remind them they still owed my these items that were promised the day I bought the car. Then once again, as seems to be the pattern with cars bought at Suntrup, I was in the service department within a month when my car was billowing smoke out of the exhaust. Come to find out the previous owner did not change the oil frequently enough. So I shell out $500 less than a month after purchasing the car. Apparently "certified pre-owned" doesn't really mean very much if I am paying for service on the car before I have even had time to register the plates. Then comes the recall to an issue with the fuel gauge. I received the recall notice in the mail and promptly scheduled an appointment to have this issue corrected. I was informed that the part that needs to be installed is not available at this time but they would call me when it came in. More on this one later... 3) I call Suntrup to make an appointment for an oil change and emissions inspection. When the car is brought in for the appointment the check engine light is on. I am informed that they cannot do an emissions inspection with that light on (perfectly reasonable) so they run a diagnostic to find the issue. I then find out they are going to charge me $75 to tell me I had a loose gas cap. Now I understand that cars are complex, but I am shocked that your technicians wouldn't know to check this minor detail before running a battery of tests. I can only assume this is just a way to make money with no regard for customer service and loyalty. In addition, it took 2 and a half hours of this test for them to inform me I would just have to bring the car back later for the emissions inspection. 4) I take the car back to Suntrup for the emissions inspection. I make an appointment on line for 10:30. I arrive at 10:15 and they inform me this is an "easy" service and "it should not take too long". 2 hours later, I finally have the inspection complete on my car. (Which, by the way, 2 hours seems to be the average time I am there each time I bring in the car for service). I'm not sure why you even take appointments if they are not going to be kept. I refuse to believe that a simple oil change or emissions inspection takes 2 hours to complete. In addition, during the round 1 of the emissions inspection I was asked why I haven't brought in the car to get the recalled fuel gauge recall serviced. I told them no one had called to say the part was in yet - the service person then backtracked and said there was a nation- wide shortage on the part. To this day, the recall has still not been resolved. I would think that after purchasing 2 cars at Suntrup , it would offer me some sort of customer loyalty. That is clearly not the case. In fact, I’m not sure why I would ever come back to Suntrup for service or even a new/used car purchase. It is extremely apparent they do not value their customers. Thanks, Becky Mullen More

I had a great experience when I bought my new VW. MY sakesman Brian Fiddleman made the3 whole day quite an adventure. He took over and made his knowledge of all the cars easy for me to understand and I sakesman Brian Fiddleman made the3 whole day quite an adventure. He took over and made his knowledge of all the cars easy for me to understand and I feel he put me in the best car for me and my family. This young man knew what he was talking about and from beginning to the end of the sale an easier task than any other purchase I've made. Thank you Suntrup. More

My Pathfinder was issued a recall notice and I was rather expecting a bad experience since I did not purchase the vehicle from Sntrup, but the experience turned out to be fabulous. David went the extra mile expecting a bad experience since I did not purchase the vehicle from Sntrup, but the experience turned out to be fabulous. David went the extra mile and explained that another recall was issued and the item was already repaired. He even suggested that I switch my from license holder to Suntrup for a free car wash each time I brough the vehicle in. What personal service! Though I mentioned to him that the Philles were in line on the licen plate holder. He even made a personal comment about my rear plate holder and the college that I attended. Usual service experiences are rather "awful", but David F. Riemer is far exceeding the customer skills to those visiting Suntrup and his approach was geniune and friendly. Thanks David for your superb service to me. More

Everytime I have to come in for any type of service, Mr. Kelly is always accommodating, very friendly and a consummate professional. I never have a worry in leavin my vehicle in the hands of the service dep Kelly is always accommodating, very friendly and a consummate professional. I never have a worry in leavin my vehicle in the hands of the service department! Always top not h work and quality results! More

Suntrup Nissan is a very accomadating dealership. I've had to visit for recall service and despite being very busy, they provided great service. I reccomend this dealer but advise anyone who uses them to had to visit for recall service and despite being very busy, they provided great service. I reccomend this dealer but advise anyone who uses them to have patients as they will most likely be very busy. Their service was Much appreciated! More

Suntrup just gained me back as a customer. I had a not so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgea so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgeable. I was extremely impressed with David's explanation of the car's issues and his desire to make it understandable to me. I plan on taking my car there in the future because of David. More

Suntrup just gained me back as a customer. I had a not so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgea so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgeable. I was extremely impressed with David's explanation of the car's issues and his desire to make it understandable to me. I plan on taking my car there in the future because of David. More

My previous car was an Acura. I took it Frank Leta for all my service and just loved their service department and was nervous about changing service departments. I bought a 2006 Passat. I needed to take all my service and just loved their service department and was nervous about changing service departments. I bought a 2006 Passat. I needed to take it to the service department to find out why my check engine light was on. When I brought it in I met Dave Riemer. He made me feel at ease with his friendly manner. He was extremely knowledegable I felt at ease. After they checked the check engine light he came and told explained what was wrong and made a recommendation to me which I did. I think someone in management should put a letter of recommendation letter in his file. Mary More