Suntrup Nissan - Service Center

pulled a fast one on me had to hook up my truck to see why my check engine light was on. they said because i had an after market locking gas cap , and the warranty wouldn't c had to hook up my truck to see why my check engine light was on. they said because i had an after market locking gas cap , and the warranty wouldn't cover the diagnostic they had to perform to find out what was wrong,then they told me i couldn't get my truck unless i paid them for the cost of the diagnostic ,they refused to send me a bill for$89.00,thank God i had some cash on me or I wouldn't got my truck and i wouldn't be able to go to work. That was really underhanded and I believe against the law what they did to me . I just wonder how many other people they did this to. !!!!! $89.00 dollars- that's the real Nissan that people don't see. this is the new American way, just like our Government. pretty sad if you think abut it. maybe they should not run all the ad saying how the are customer friendly , and use the money to make it a reality , and stop ripping off Americans. More

Dave could not have been nicer and saved me money I came in to have a recall fix and had my check engine light on. They checked it and discovered that I needed a new gas cap, which I mostly paid for w I came in to have a recall fix and had my check engine light on. They checked it and discovered that I needed a new gas cap, which I mostly paid for with my rewards points. Another mechanic had told me that I had a leak somewhere in the fuel system and it would likely cost $500 to find it. I always go to Dave when I come to the service center. He seems like he likes his job and is always friendly and helpful and always tries to get me the best deal. More

Ridiculous Let me start by saying, the purchase process for this car was top notch; simple and efficient. If only their service department was the same way. I Let me start by saying, the purchase process for this car was top notch; simple and efficient. If only their service department was the same way. I had three requirements for buying a new car and was told all of them would be met by my new Murano. One of these things most important to me was bluetooth connectivity and it was not functioning properly. According to the internet, it seemed to be a pervasive problem with an easy fix, just replace the radio.. Rather than listening to what we tried to tell them what was wrong, they argued and tried to blame first my phone company and then "are you sure you aren't just pushing the wrong buttons Sweety" It took three weeks and them having my car in the shop for four full days for them to come back and say "well, we talked to our regional offices and they said you need a new radio. It will be here in two weeks" Today I called for an oil change appointment and was told "Well, I have an appointment in three weeks or you can just show up, but the wait is usually about 4 hours on a good day." The refusal to listen to car owners, the condescending attitude of those working in the service bays, and the unprofessional demeanor of those working the phones means we likely won't be back. I'll be going to Bommarito or Fusz for future service. More

Another Great Murano! I just went in for a car wash and ended up buying a new Murano. Dan was knowledgeable, friendly and helpful. I would definitely recommend Dan to any I just went in for a car wash and ended up buying a new Murano. Dan was knowledgeable, friendly and helpful. I would definitely recommend Dan to anyone who wanted to buy a new car and not feel pressured into doing so. He knew all about the car and explained all the new features to me. This is my second Murano from Suntrup and I'll always go there for a Nissan. More

Wonderful service after the sale I just bought a new pathfinder about a week ago and I had a small item that needed to be fixed. I made an appt for this morning and dropped off my SUV I just bought a new pathfinder about a week ago and I had a small item that needed to be fixed. I made an appt for this morning and dropped off my SUV and they gave me a loaner to drive, which was great bc my kids were off school. Michael called me as soon as my SUV was finished and I was able to come and pick it up. I received wonderful service. More

Wonderful all Around! I have had nothing but wonderful service every time I'm there. I highly recommend the sales & finance staff & the service department everyone is alway I have had nothing but wonderful service every time I'm there. I highly recommend the sales & finance staff & the service department everyone is always so helpful. More

Continued Service I bought a 2013 Nissan Altima in September of 2013. I see Kyle every time I bring back my care for service. He makes sure that my car is well cared fo I bought a 2013 Nissan Altima in September of 2013. I see Kyle every time I bring back my care for service. He makes sure that my car is well cared for and I am happy. He hasn't failed thus far!! More

Excellent Customer Service at the Service Department I want to Thank David Bible for going above and beyond his job to provide me with excellent customer serive. I am a single mom and needed to have my K I want to Thank David Bible for going above and beyond his job to provide me with excellent customer serive. I am a single mom and needed to have my Kia serviced. From hello, David did an excellent job explaining the details of the service I needed to have completed on my car and the reason for the service. He answered all my questions without making me feel like an idiot. I brought my car in and the service was completed and I now have a contact person that I feel 100% confident in. Thank you KIA for hiring such an awesome employee! I would absolutley bring my car back to David for service and refer KIA to my friends and family. More