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876 Reviews of Suntrup Nissan - Service Center
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August 17, 2017
DO NOT DO BUSINESS WITH NISSAN! Horrible experience! Nissan gave us a recall and it was much needed considering we smell gas every time we are n the car. We go to Nissan for the rec Horrible experience! Nissan gave us a recall and it was much needed considering we smell gas every time we are n the car. We go to Nissan for the recall to be fixed and they say they have to charge us $103 to run diagnostics and if they find the recall they will fix the car free of charge- of course Nissan doesn't find the problem Bc they don't want to pay for it! Service department is terrible considering the man admitted to not being able to find other people recalls for the same car! NISSAN has poor business ethic and an even worse staff! How about u get people who actaully know how to work on a car and fix the problem that YOUR COMPANY HAS RECALLED! this is dangerous on so many level! Having young children riding n a car with gas fumes is a big safety hazard and could KILL CHILDREN! This falls on Nissan as a brand and company! DO NOT DO BUSINESS WITH NISSAN! Especially on Lindbergh! for the safety of you and your children do lot do business with Nissan! More
by Hamburger226
Employees Worked With
Matt Cochran,Brett Hergenrother,Todd Roth
August 11, 2017
Nope! I bought my vehicle brand new from Suntrup. So far, nothing but issues every time I have an issue. They are completely helpful when they know your buy I bought my vehicle brand new from Suntrup. So far, nothing but issues every time I have an issue. They are completely helpful when they know your buying a vehicle, but when it comes to the follow-up, GOOOOOOD LUCK. One of my four tires has improper wear and I contacted the tire manufacturer because it is a known problem on my year/make/model. They told me to contact Suntrup and it would be no issue. I contact Suntrup and they tell me they will not help. They tell me to go back to the manufacturer. STOP BEING LAZY AND HELP YOUR CUSTOMERS. I will most certainly not be a customer for life, in fact I will never purchase another vehicle from this dealership. More
by brittany twist
Employees Worked With
Service
May 24, 2017
Amanda went out of her way to help me. Amanda tried repeatedly to help me with the navigation system but apparently what I wanted is not available. I wanted a split screen to come up when Amanda tried repeatedly to help me with the navigation system but apparently what I wanted is not available. I wanted a split screen to come up when entering a freeway. One screen would indicate the map and the other the next few exits. This only happens when a destination is entered. This was a very important feature for me and had I known it was impossible to achieve on this car, I would never purchased this vehicle. More
by Velora
Employees Worked With
Amanda Wilkerson
May 01, 2017
Excellent Experience with Terry and Scott I bought my Nissan from Suntrup at the recommendation of my parents who have had a great experience with several of their vehicles over the years. Bot I bought my Nissan from Suntrup at the recommendation of my parents who have had a great experience with several of their vehicles over the years. Both the sales and service departments have consistently gone above and beyond to ensure I am well taken care of. Specifically, Terry C. in sales and Scott K. in the service center have both far exceeded my expectations for excellent customer service. I would highly recommend Suntrup! More
by Leigha S
Employees Worked With
Terry Crowley
April 26, 2017
Great Service with Ryan I am always happy dealing with Ryan the Service Advisor. I feel like anytime I get my service done, that he really wants to help and will answer all I am always happy dealing with Ryan the Service Advisor. I feel like anytime I get my service done, that he really wants to help and will answer all my questions. Thanks Ryan!! More
by ng123
Employees Worked With
Ryan
March 13, 2017
Great Service Excellent Service from start to finish. Receptionist was quick and efficient setting up my appointment Dave in service is the best. He made sure that Excellent Service from start to finish. Receptionist was quick and efficient setting up my appointment Dave in service is the best. He made sure that i was getting best service in town.. I'm a business owner and Dave is exactly the kind of employee I would love to have working for me! Keep up the good work Dave. More
by Mark Stewart
Employees Worked With
Dave Reiner
February 09, 2017
Tried to give Suntrup some work and they would not call back Called yesterday morning at 9am to get a quote on service work. Will probably be about 1000.00 worth after all said as we are prepping for a trip. The Called yesterday morning at 9am to get a quote on service work. Will probably be about 1000.00 worth after all said as we are prepping for a trip. The operator claimed service dept was too busy to talk and she said they would call back. At 4:30 pm same day I called them back and was told the same thing-too busy and asked if I wanted to leave a message. I asked to leave a message for the service manager. I left a voicemail and as of a day later- No call. I have had work performed here in the past so not sure what the issue is. Good news is that I'm taking to another dealer in the morning for all my needs. No thanks Suntrup. More
by Not happy with Suntrup
Employees Worked With
Unknown
October 25, 2016
Daniel Linton I bought my Nissan Murano from Daniel over a year ago. It was not the car I was looking for but Daniel sold to me anyway. He told me that the Murano w I bought my Nissan Murano from Daniel over a year ago. It was not the car I was looking for but Daniel sold to me anyway. He told me that the Murano was the right car for me. More
by koi guy
Employees Worked With
Daniel Linton, Dan Linton
October 06, 2016
Sales and Service the absolute best! I purchased 2 new Nissans on the same day earlier this year from the lovely Amanda Wilkerson at Suntrup South County. We choose to have our vehicles I purchased 2 new Nissans on the same day earlier this year from the lovely Amanda Wilkerson at Suntrup South County. We choose to have our vehicles serviced at the dealership. Amanda has stayed in touch, and always greets us when we come for service. Yesterday I dropped my Murano off for some recall work. One issue was going to result in me not being able to drive my car on vacation in two weeks. Thank the lord for Brian Kelly. He worked me into the schedule and repaired the recall issues so I can use my smart cruise on my trip! I am always pleased with the time it takes for service and the customer service I receive. I would not go elsewhere. Great job Suntrup team. More
by christabelle1965
Employees Worked With
Amanda Wilkerson
September 22, 2016
Great service Have a service agreement and take the car in for service when it's due, get in and serviced quickly with no problems and the staff is very friendly. Have a service agreement and take the car in for service when it's due, get in and serviced quickly with no problems and the staff is very friendly. More
by Arnie
