Suntrup Nissan - Service Center

Ryan was great. He was friendly and professional. Took care of me right away and was sure to explain what was done to my car. He was friendly and professional. Took care of me right away and was sure to explain what was done to my car. More

The work was accomplished quickly and correctly. There were no unexpected charges or additional work that needed to be done to the car. There were no unexpected charges or additional work that needed to be done to the car. More

Work was done to my satisfaction and was done on time. I would recommend this dealer to my friends. I would recommend this dealer to my friends. More

He is amazing ,helpful every step of the way from start to end. I em costumer for many years so I can say it with confidence, he is truly the best advisor in the shop. to end. I em costumer for many years so I can say it with confidence, he is truly the best advisor in the shop. More

I was very satisfied with the service I got. They fixed the recall and oil change in about an hour and 15 min. After giving me an estimate time of 2 hours.; also love your remodeling and the ser They fixed the recall and oil change in about an hour and 15 min. After giving me an estimate time of 2 hours.; also love your remodeling and the service people were very professional. More

Dave explained everything that was going to happen to my Rouge...went over tye tires types and benefits. He also made sure I had a rental car. Rouge...went over tye tires types and benefits. He also made sure I had a rental car. More

Jeremy was my advisor didn’t have to wait very long and he was very efficient and kept me up with everything that was going on he was very efficient and kept me up with everything that was going on More

Clean, helpful, friendly. About a 2 hour wait for a scheduled oil change & tire rotation About a 2 hour wait for a scheduled oil change & tire rotation More

My appointment was set for 8:20 Wednesday morning and I wasn't notified that my vehicle hadn't even been looked at until 3PM Wednesday afternoon. All the dianostics people leave for the day at 3:30PM, whic wasn't notified that my vehicle hadn't even been looked at until 3PM Wednesday afternoon. All the dianostics people leave for the day at 3:30PM, which meant that my car wasn't going to be seen until Thursday morning. Thursday morning came and around 10:30 I got a call from Ryan who told me that the part that was needed for my repair was on order and would arrive the following day. I had to work on Friday until 7PM which would've left me without my vehicle till Monday. Fortunately Ryan found the part at another dealer and was able to get the repairs completed. I also would like to voice my displeasure at the $199 diagnostic fee Suntrup charges when O'Reilly Autoparts or Autozone will do it for free. Finally upon check out there was an extra 1% charged to me because I used a credit card to pay for my $1500 repairs. I doubt that I will return now that my vehicle isn't under warranty. Ryan was professional and empathetic during the whole process. More

No one could hear the sound from the steering rack. I heard it every day, so it's frustrating when no one at the dealership can replicate the issue. Replacing the rack resolved it, so the end result wo I heard it every day, so it's frustrating when no one at the dealership can replicate the issue. Replacing the rack resolved it, so the end result worked out. More