Suntrup Nissan - Service Center

This is response to your request for more info on my star response. I have not had an oil change in my Altima for several months because I never reach the mileage for the next change and I forgot about it response. I have not had an oil change in my Altima for several months because I never reach the mileage for the next change and I forgot about it. Anyway, please tell your “advisors” to tell the customers that the “advisor” will text them when their car is ready. Bob Perry, my advisor, texted me and emailed me. I saw one message but did nothing because it was so vaguely worded. I was seated right inside the VW waiting area in a chair I pulled over near the soda machine (not at that “desk” as I didn’t want to be boxed in). Bob did come in, looked around, went through the dealer area, came back out and saw me on his way out. He had paperwork in his hand and I thought he was looking for someone else. He came back in a few minutes later and called out my name and that’s when I responded. Yes, my car was ready and all was fine. Now, if I had been told to watch for a text message from him, and if the message had been more direct, such as your vehicle is ready or please come to the service area so we can discuss your vehicle, I would have promptly responded. Unfortunately, I deleted both of his messages yesterday or I could quote it. So, thinking it over, I might give a 3-star rating instead of the 5-star I gave you. Also, it was nice enough to sit outside yesterday and I was told you had 4 outside benches but I only found one and a man with crutches was sitting on that, so I wound up sitting inside. I’m not blaming Bob, but communication between the waiting customer and the service department could have been better. I’ll be more aware next time. More

Scott was very helpful, courteous, and efficient. The work was completed in a timely manner. I have always had good service at this Nissan location. work was completed in a timely manner. I have always had good service at this Nissan location. More

I was able to get in quickly and Rick made it easy to drop off and get my car back quickly. I loved the texting back and forth and the video sent with details of my car! Great service as always! drop off and get my car back quickly. I loved the texting back and forth and the video sent with details of my car! Great service as always! More

As usual, everyone I talked with was very helpful. I dropped my car off, Scot called when it was ready, picked it up everything was fine. dropped my car off, Scot called when it was ready, picked it up everything was fine. More

My Nissan 370Z was scheduled for an "Express" oil change. It was indeed an Express! Fast and efficient. And Scott Kostecki took very good care of us. change. It was indeed an Express! Fast and efficient. And Scott Kostecki took very good care of us. More

Ryan Thoele is my OG Dawg from back in the day! He knows what he is doing and he knows how to treat me like family even after years of leaving Suntrup! what he is doing and he knows how to treat me like family even after years of leaving Suntrup! More

Service was quick and excellent. Kim was amazing and helpful. She updated me on price, time and kept me informed when my vehicle was ready. helpful. She updated me on price, time and kept me informed when my vehicle was ready. More

Kim worked to get us taken care of. She was responsive and helpful. The repair took longer than we would have wanted but Kim was able to get us a rental to use. and helpful. The repair took longer than we would have wanted but Kim was able to get us a rental to use. More

Had appointment at Suntrup Nissan yesterday. Got there a little early ,was greeted by Kim in service. She got me all wrote up for my 20K oil change n tire rotation. She was great, got me done fast, inform little early ,was greeted by Kim in service. She got me all wrote up for my 20K oil change n tire rotation. She was great, got me done fast, informed me my vehicle was ready to go. I was almost out of there before my scheduled appointment. Suntrup Nissan is one of the very FEW that offers Great Service after the sale. So if you are in the market for a car, you need to try them out. I dont brag about dealership unless they deserve it. And , Suntrup does!!! I am very glad I bought there. More

Kim Heaney was extremely courteous & attentive. Service was completed in a timely manner and the overall cost was reasonable. Overall, great customer service and job well done! was completed in a timely manner and the overall cost was reasonable. Overall, great customer service and job well done! More