Suntrup Nissan - Service Center

Ryan was so helpful and professional. He went the extra mile to be kind and thoughtful, The tech who fixed my car did an excellent job. Thank you for having such good people working for you. I think Ryan mile to be kind and thoughtful, The tech who fixed my car did an excellent job. Thank you for having such good people working for you. I think Ryan needs an accommodation, or a raise. :) More

Danny , my advisor was really nice, I asked for a car wash wish they did (but didn’t clean the inside) which kinda sucked but Suntrup usually always does a good job. Very satisfied with my service wash wish they did (but didn’t clean the inside) which kinda sucked but Suntrup usually always does a good job. Very satisfied with my service More

I recently received service from this Dealership Emissions test, Saftey Inspection, Oil Change, Tire Rotation in timely and professional matter. The advisor knew I was on a Oxygen machine and got th Emissions test, Saftey Inspection, Oil Change, Tire Rotation in timely and professional matter. The advisor knew I was on a Oxygen machine and got the job done quickly Thanks More

Dave has always been a great help in helping us maintain our cars. He is always friendly, honest and can always trust recommendations. Look forward to working with him again. our cars. He is always friendly, honest and can always trust recommendations. Look forward to working with him again. More

The dealership hires great service personnel. Enjoyed working with Danny, and Angie did well in taking my reservation. Would definitely go there again. Would also recommend it to others. working with Danny, and Angie did well in taking my reservation. Would definitely go there again. Would also recommend it to others. More

The service was very quick, I was in and out in about 35 min. In the past it has taken much longer. David was very kind and informative. min. In the past it has taken much longer. David was very kind and informative. More

Super fast and courteous service. The staff was very attentive. I would definitely be happy to visit the service station again. Very streamlined in their service. attentive. I would definitely be happy to visit the service station again. Very streamlined in their service. More

Dave and Gail Krill are extremely happy with Suntrup. Terry Crowly has always went the extra mile for us. Ryan in service is an outstanding employee. I recommend Suntrup to family and friends. Suntrup Terry Crowly has always went the extra mile for us. Ryan in service is an outstanding employee. I recommend Suntrup to family and friends. Suntrup is an exceptional company, from top to bottom. Keep up the excellent work, integrity, and customer loyalty. Customers for life! Thank you Terry Crowly. You are a great man and leader. Everyone stay safe, healthy, and continue the outstanding customer service. Davekrill.com More

I had a scheduled emission inspection but had a concern with my windshield that my service advisor Dave had checked out by a mechanic who addressed my concern. I was finished in an hour! Dave kept me infor with my windshield that my service advisor Dave had checked out by a mechanic who addressed my concern. I was finished in an hour! Dave kept me informed of the progress by text which I appreciated. More

This is response to your request for more info on my star response. I have not had an oil change in my Altima for several months because I never reach the mileage for the next change and I forgot about it response. I have not had an oil change in my Altima for several months because I never reach the mileage for the next change and I forgot about it. Anyway, please tell your “advisors” to tell the customers that the “advisor” will text them when their car is ready. Bob Perry, my advisor, texted me and emailed me. I saw one message but did nothing because it was so vaguely worded. I was seated right inside the VW waiting area in a chair I pulled over near the soda machine (not at that “desk” as I didn’t want to be boxed in). Bob did come in, looked around, went through the dealer area, came back out and saw me on his way out. He had paperwork in his hand and I thought he was looking for someone else. He came back in a few minutes later and called out my name and that’s when I responded. Yes, my car was ready and all was fine. Now, if I had been told to watch for a text message from him, and if the message had been more direct, such as your vehicle is ready or please come to the service area so we can discuss your vehicle, I would have promptly responded. Unfortunately, I deleted both of his messages yesterday or I could quote it. So, thinking it over, I might give a 3-star rating instead of the 5-star I gave you. Also, it was nice enough to sit outside yesterday and I was told you had 4 outside benches but I only found one and a man with crutches was sitting on that, so I wound up sitting inside. I’m not blaming Bob, but communication between the waiting customer and the service department could have been better. I’ll be more aware next time. More