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876 Reviews of Suntrup Nissan - Service Center
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April 15, 2021
Great experience ,friendly understanding and nice. Jobs done right first time . So far have great experience with service. All ways keep me informed with progress trough text or in person . done right first time . So far have great experience with service. All ways keep me informed with progress trough text or in person . More
by Dzkambomuslic
Employees Worked With
April 11, 2021
Great experience at Suntrup Nissan Volkswagon: Service advisor, David Riemer was friendly and professional, and explained what the problem might be and let me know promptly. Diana Suntrup was very helpful advisor, David Riemer was friendly and professional, and explained what the problem might be and let me know promptly. Diana Suntrup was very helpful, keep me up to date on what was happening and professional. More
by luaderssheri
April 09, 2021
Service is always top notch. Have never had to wait past appt time get me checked in and never have to wait long for service to be performed. appt time get me checked in and never have to wait long for service to be performed. More
by joenich100
Employees Worked With
April 09, 2021
I love working with Scott Kostecki in the service department. He is really great throughout the whole process. Excellent with communication and the service was done ahead of time. It was easy to sch department. He is really great throughout the whole process. Excellent with communication and the service was done ahead of time. It was easy to schedule the appointment, and even though parts had to be ordered everything was done quickly. More
by CarlaF
Employees Worked With
April 07, 2021
My car interior was very clean when I dropped it off.I My car interior was very clean when I dropped it off. I requested they keep it as keep as possible. (It was practically new.) When I picked up my c My car interior was very clean when I dropped it off. I requested they keep it as keep as possible. (It was practically new.) When I picked up my car, it was as clean as when I dropped it off. Outstanding! Thank you very much to my Service Writer Joe Lim and his team! More
by ffbxle
Employees Worked With
Joe Lim
April 06, 2021
The staff was courteous and knowledgeable, and got me checked-in quickly and easily. My service advisor, Joe Lim, provided answers to my questions and was very courteous as well. I'm quite satisfied with checked-in quickly and easily. My service advisor, Joe Lim, provided answers to my questions and was very courteous as well. I'm quite satisfied with the experience. More
by zfranz
Employees Worked With
John Johnson (Tech)
April 03, 2021
Joe provided great customer service. My car was ready for pick up when he told me it would be. I will continue to get my car serviced at this location. pick up when he told me it would be. I will continue to get my car serviced at this location. More
by KaWeekly
Employees Worked With
Joe
March 29, 2021
The sales process for the purchase of a used car was fine. Where this review goes bad is when it comes to service. The expertise of those who actually work on your vehicle (the technicians, not the serv fine. Where this review goes bad is when it comes to service. The expertise of those who actually work on your vehicle (the technicians, not the service writers) leaves much to be desired. Over the past few years, I have had to bring my car for repairs repeatedly, and more often than not it is not diagnosed correctly and I have to bring it back and fight for a rental vehicle. There have been multiple mistakes, not just one or two. The prices are also astronomical, and very flexible I learned, if you have the energy to plead your case. I will not be purchasing my next vehicle from this dealership, nor will I recommend anyone I know to do so. More
by beaniejean
Employees Worked With
March 23, 2021
Ryan in service was awesome. He kept me well informed on the progress of my vehicle and also reached out when other services were required. I appreciated that he had all individual prices detailed prior to the progress of my vehicle and also reached out when other services were required. I appreciated that he had all individual prices detailed prior to recommending the work. More
by mdeguire28
Employees Worked With
