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876 Reviews of Suntrup Nissan - Service Center
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January 12, 2022
Jeff Stevens with the vw service department was very professional and friendly. He promptly addressed our problem and helped fix it. Look forward to working with Jeff again. professional and friendly. He promptly addressed our problem and helped fix it. Look forward to working with Jeff again. More
by ngamm
Employees Worked With
Stevens, Jeff
November 11, 2021
Adrian was the utmost professional. He made the buying experience extremely easy and free of pressure. I came to Suntrup for repairs on my old car and left with a new one and peace of mind. Thanks again! experience extremely easy and free of pressure. I came to Suntrup for repairs on my old car and left with a new one and peace of mind. Thanks again! More
by Johndon18
Employees Worked With
Cody in service, Joe Dawidouski, Adrian Godlewski, Will Zibers
November 02, 2021
I am very disappointed in the customer service provided at Suntrup Nissan. I have attempted over the last three months to get a recall on my car taken care of. I finally was able to make an appointment for at Suntrup Nissan. I have attempted over the last three months to get a recall on my car taken care of. I finally was able to make an appointment for yesterday at 8:30 am so I got up extra early and dropped my car off leaving my keys in a completed drop off envelope, sealed my keys inside it and dropped them in the drop box. I then proceeded to call 4 times throughout the day to check on the progress of my vehicle which resulted in me leaving 4 messages with out a return call. I show up at 4:30 in the evening after arranging for someone to take me there after work only to find out that no one even removed touched my car. It was still sitting in the spot I parked it in. Then when I finally got someone to check the drop box, the guy in the service department couldn't find my key or a work order for my car, The envelope they pulled out was blank which surprised me because I had filled out the entire envelope complete with my VIN and license number. So needless to say I will not give them another shot at my business. And I strongly recommend that if you value your time and sanity not to give them yours either. Pride in a job well done has completely gone out the window!! Not a happy person. I now have to go further out of my way to another dealership to try to get my car taken care of. Wish me luck. More
by kmfellison
Employees Worked With
Cody or Corey
October 14, 2021
I set an online appointment for new tires. I even called like three times. First two, no answer. I guess Dave is a busy guy. Third time, reached someone. I asked if they'd have the tires in. They said like three times. First two, no answer. I guess Dave is a busy guy. Third time, reached someone. I asked if they'd have the tires in. They said they could get them in, even up to 24 hours before service. I show up for my appointment a month later, no tires. More
by WhereAreMyTires
September 08, 2021
Outstanding customer services, and very friendly with family and I. Would recommend and already have to family and friends. Very much worth the drive if traveling from out of town. family and I. Would recommend and already have to family and friends. Very much worth the drive if traveling from out of town. More
by JaniceBC
July 28, 2021
The best service experience I have ever had !!I have The best service experience I have ever had !! I have been using another Nissan dealership for service on my Titan. I had moved so I tried Suntrup b The best service experience I have ever had !! I have been using another Nissan dealership for service on my Titan. I had moved so I tried Suntrup because it was closer to my house. David Riemer met me and from start he listened, and wanted to make sure the service was complete. Very helpful and friendly. David made me feel very comfortable, like I was talking with an old friend. I will certainly keep coming back. More
by myronury
Employees Worked With
May 17, 2021
Both my service advisor, Craig, and the service manager, Mason, were both kind and informative. "Judy" (my Jetta's name) was thrilled with her fresh oil & inspection along with a clean, shiny exterior but Mason, were both kind and informative. "Judy" (my Jetta's name) was thrilled with her fresh oil & inspection along with a clean, shiny exterior but I suspect the wash brought on the rain! More
by caval235
Employees Worked With
Craig, Mason
May 16, 2021
veronica holiday does a great job in the service department.. she does a great job reminding me when service us needed abd us always helpful! department.. she does a great job reminding me when service us needed abd us always helpful! More
by debnicollerat722
May 15, 2021
Dave was a great service rep. He got my car in at 12 pm and finished quick for an oil change. Very polite and professional. and finished quick for an oil change. Very polite and professional. More
by smiget
Employees Worked With
May 15, 2021
A big shout out to my service rep Dave, for going the extra mile for me. After apologizing for not calling me to tell me the part that my car needed wouldn't available until the next, he charged only hal extra mile for me. After apologizing for not calling me to tell me the part that my car needed wouldn't available until the next, he charged only half the labor rate. In addition to that, he managed to have one of the techs install some door handles I had purchased, AND secured the panel on the driver side of the car, at no charge. Being retired, and on a fixed income, and this car being the last one I have, I really appreciated the service. Thanks once again to Dave, and the entire Suntrup dealership! More
by gregf
Employees Worked With
