Suntrup Nissan - Service Center

Vehicle was serviced well with good communication. Had an issue with the lock/unlock buttons inside my vehicle, but it has now been resolved. Had an issue with the lock/unlock buttons inside my vehicle, but it has now been resolved. More

I’ve always had great service at this dealership. Punctual and thorough. Love the videos. Punctual and thorough. Love the videos. More

Nice new building. I needed to wait for my car and the service was done very timely. David nicely advised me and it was overall a good experience. I needed to wait for my car and the service was done very timely. David nicely advised me and it was overall a good experience. More

Just wondering why, the VW service department only has 2 bays; it like they are stepchildren. For being removed it really small. bays; it like they are stepchildren. For being removed it really small. More

Profesional and courteous. This is my first experience here. Planning on purchasing another car from Suntrup. This is my first experience here. Planning on purchasing another car from Suntrup. More

The service team was fast in completing my reoccurring services and gave me information on future service needs I may be needing soon services and gave me information on future service needs I may be needing soon More

I am not exactly happy with what is happening at suntrup VW. I bought my Tiguan from Zach Sieler (who he is GREAT!! Cannot say enough good word about Zach!!) in January 2024. I thought everything was good u VW. I bought my Tiguan from Zach Sieler (who he is GREAT!! Cannot say enough good word about Zach!!) in January 2024. I thought everything was good upon leaving the dealership. I went to the DMV with my envelope of papers from the dealership and didn’t have the title. Okay, made a call to the dealership. Upon waiting for my title, I had to put regular Missouri plates on my Tiguan. I got the title after my temp tags were expired by three weeks. I didn’t have the right paperwork AGAIN when going to the DMV. I didn’t have an IDOD or lein release. By now- my plates are expiring in 2 months and I don’t know when the paperwork will be completed or even received in the mail. I have had ZERO choice except to trade my wonderful 2022 Tiguan with 11,000 for a 2019 with 47,000. To say I’m upset is a complete understatement. I had no other choice except to come back to buy another car from Zach and suntrup because let’s be honest I didn’t have a LEGAL title to the car I have been making payments on AND I’m 2 months ahead on for the last three months. I am very very sad of this outcome. If I would have known this would have been the outcome I wouldn’t not have bought a car from suntrup and would have stayed local to union, which is where I live. Let’s not mention: The wipers SUCK on my 2019, they smear all over the windshield The brake pads are at 4mm The headlights needs to be adjusted- they are pointing to the ground I didn’t get the interest rate I was quoted I didn’t t get the payment I was quoted I have went online and found every email I possibly could with connections int your company so that SOMEONE besides Zach Can help More

Service department was fast at completing my car service and let me know what future service I will be needing on my car. The checking out /payment process however was a bit confusing and the receipt I rec and let me know what future service I will be needing on my car. The checking out /payment process however was a bit confusing and the receipt I received did not correspond w my cost of the work I received . More

3rd time in 5 years trying to get my Nissan Leaf serviced here and it has been a miserable experience every time. This year, despite me telling the scheduler that I needed an annual leaf battery inspection, here and it has been a miserable experience every time. This year, despite me telling the scheduler that I needed an annual leaf battery inspection, demanding that she verify that a Leaf technician is employed here (the problem the last time I tried to make an appointment here - showed up for the appointment and no Leaf technician), and verifying AGAIN when I arrived that it would be inspected by a Leaf technician, they gave me a "multi-point inspection" for an ICE car and a tire rotation i didn't ask for. I will never, EVER come back to Suntrup for anything. More