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877 Reviews of Suntrup Nissan - Service Center
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October 23, 2023
Ryan Thoele is amazing to work with at Nissan. He is always texting me about my vehicle and is giving me updates. I texted him recently on a concern and instead of texting back he pick up the ph He is always texting me about my vehicle and is giving me updates. I texted him recently on a concern and instead of texting back he pick up the phone and called me to go over my questions, excellent customer service. He is an absolute joy to work with, not enough words to describe how awesome Ryan is, I appreciate all his help. The reason I gave a 3 rating is because we did not receive the same service from the Manager of the service department. He was very rude to my husband and when I called to have him call me, I NEVER received a call back. I have had my Nissan Quest for 10 years and all my service has been done through Nissan and most of the time I am very happy with my service. The last month has not been the best, but the customer service by the service manager was the worst. More
by BEIRISH4EVER
Verified CustomerEmployees Worked With
October 22, 2023
Honest, professional, clean, keep you informed on you vehicle, love to videos they send to you, you see exactly what they are doing. Can’t beat the courtesy you receive as soon as you enter.. vehicle, love to videos they send to you, you see exactly what they are doing. Can’t beat the courtesy you receive as soon as you enter.. More
by BESSIE2020
Employees Worked With
October 21, 2023
I paid them 7300 dollars cash for repair on my car September 20,2023 not my check engine light came back on October 17. I took it back up to them now they telling me that I might need a new engine so September 20,2023 not my check engine light came back on October 17. I took it back up to them now they telling me that I might need a new engine so why didn’t tell me that the head cylinder was messed up when they did all that $7300 repair work I haven’t been compensated for nothing and they charge me an additional $169 just to check my car again after I already paid them $7300 3 weeks prior poor service there they robbed me blind! More
by Carlos.rutherford
Employees Worked With
Robert Brown
October 20, 2023
Always a great experience at Suntrup! Friendly, professional and knowledgeable. Thank you for you assistance. Friendly, professional and knowledgeable. Thank you for you assistance. More
by JNMAUTON
October 20, 2023
Great service and my maintenance rep was nice informative and pleasant. Will recommend to everyone. and pleasant. Will recommend to everyone. More
by jandersonja23
Employees Worked With
October 19, 2023
Excellent service & communication from Service Writer Dave Riemer. Car always fixed right the first time. Dave Riemer. Car always fixed right the first time. More
by 300zx
Employees Worked With
October 19, 2023
Always a pleasure working with Ryan. He take very good care of all his customers and respects the process He take very good care of all his customers and respects the process More
by tank7478
Employees Worked With
October 18, 2023
Very poor experience. I won't ever buy another vehicle from Suntrup. Rear main seal went out( extended warranty covered it) and it took 30 days to get my Tiguan back. The I won't ever buy another vehicle from Suntrup. Rear main seal went out( extended warranty covered it) and it took 30 days to get my Tiguan back. The total cost of the rental car fee was $1400. Very frustrated with communication from the service department. No one answers the phone, or returns voicemails. I had several unanswered voicemails. After 2 weeks of being avoided by the service department I emailed Preston to find out what was going on with my vehicle and to please have the service department reach out to me. I had to reach out to Preston 3 times to get anyone to communicate with me. This business has zero integrity or professionalism. More
by dwaynebartle
Employees Worked With
Service department
