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876 Reviews of Suntrup Nissan - Service Center
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February 28, 2024
I dropped off my car the night before for a simple oil change and inspection. There was a recall on my car I was told over the phone. At 12:15pm, the next day I called to see if the car was ready left a change and inspection. There was a recall on my car I was told over the phone. At 12:15pm, the next day I called to see if the car was ready left a voice mail. At 5pm I called and was told no one knew anything, and this was a call center phone number. We drove to the service center, arrived at 5:45pm only to find out my car was ready for pick up........... (note: this was a Friday night) My car smelled terrible of gas inside and was dirty. We took it to Auto Spa to have my 2022 car cleaned inside and out. We still don't understand why no one bothered to call/text about our car being ready for pick up.............. Service after the sale is very important to me and my family. Please, make improvements, you are better than this kind of service. More
by huttonlisa
Employees Worked With
I don't know
February 28, 2024
Loved working with Dan, he kept me informed throughout the process and it really felt like he was going above and beyond. No one enjoys going to the mechanic, but this was a pleasant experience overall. T the process and it really felt like he was going above and beyond. No one enjoys going to the mechanic, but this was a pleasant experience overall. The wait time with an appointment was about what I expected, a little around an hour. The facility was clean and organized. More
by bryannaj13
Verified CustomerEmployees Worked With
Dan
February 27, 2024
Scott always rises to the occasion to provide great customer service. Expertise on VWs is first class. customer service. Expertise on VWs is first class. More
by pglas01
Employees Worked With
February 27, 2024
this dealership was great from the service to the designated area to wait for my car to be done designated area to wait for my car to be done More
by bellacastro1021
Employees Worked With
February 27, 2024
The staff was friendly and helpful and I like the clean quiet waiting area It would be nice if they had vending machines quiet waiting area It would be nice if they had vending machines More
by erin.yeargain
Employees Worked With
February 26, 2024
My experience with Suntrup Nissan went very smooth and I felt in the loop the whole time my vehicle was being serviced. felt in the loop the whole time my vehicle was being serviced. More
by john_weller
February 24, 2024
Everyone was very nice. They kept in contact with me. Having a 15 word minimum on service is obnoxious They kept in contact with me. Having a 15 word minimum on service is obnoxious More
by GAUSCHJ
