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Suntrup Nissan - Service Center

St Louis, MO

4.5
876 Reviews
Call Service Center (314) 275-0227

876 Reviews of Suntrup Nissan - Service Center

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March 19, 2024

Cashier didn't use my coupon for an oil change and I didn't notice until I reviewed my receipt a couple of days later. In addition, redeeming Nissan point has gotten more complicated. More

by JulieNStLouie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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May 02, 2024 -

Suntrup Nissan responded

We are very happy to have provided you with such a positive experience here at Suntrup Nissan! We sincerely value your business and look forward to your next visit.

March 18, 2024

Service was fast and efficient. Staff was very cordial and helpful. Very nice experience every time you take your car in for service. More

by patricia mcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thoele
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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March 15, 2024

I had some of the worst communication I have ever had from a service department. I definitely did not feel like a "valued customer" More

by smkymes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim (Service Department Advisor)
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March 15, 2024

Everything went smooth through the whole process, they send a video of the inspection. My car needed tires and they gave me a lot of options and no pressure trying to sell me the most expensive ones like More

by bmcarthur123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Grimes
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May 13, 2024 -

Suntrup Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! We all at Suntrup Nissan are glad to have you as a customer.

March 14, 2024

Very clean and the staff was nice. the video was nice and they got my truck in and out. More

by walkertjw3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Suntrup Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 14, 2024

Walked in to get battery tor key fob replaced. Dave replaced the battery at no charge and helped me set up an appt for routine service. More

by gailtales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Riemer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Suntrup Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 14, 2024

Staff is very friendly and accommodating. The new Showroom is beautiful. My visits are always pleasurable. More

by GOOCHEVA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian, Doug Koch
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May 09, 2024 -

Suntrup Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you please do not hesitate to let us know. We are always happy to help!

March 13, 2024

My service associate was excellent. I loved the visibility. Wish there were more pla es to sit. More

by tommenderski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I foget is name Tim maybe very good
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May 09, 2024 -

Suntrup Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you please do not hesitate to let us know. We are always happy to help!

March 12, 2024

Even though I had an appointment, it took over three hours for a simple oil and filter change and tire rotation. That is too long. More

by SDRASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Suntrup Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you please do not hesitate to let us know. We are always happy to help!

March 12, 2024

The sales rep and the service department did a great job, appreciate the communication during the process. More

by Steve
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremey hutchinson
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May 09, 2024 -

Suntrup Nissan responded

Thanks for sharing about your experience with Suntrup Nissan. We appreciate your business and hope to see you again soon!

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