Suntrup Nissan

Dan Turner was great to work with. Finance worked hard to get best rate for my vehicle and credit. Very happy with bottom line price. 3 other dealers, West County, Bommarito, and St. Charles Nissan could not get best rate for my vehicle and credit. Very happy with bottom line price. 3 other dealers, West County, Bommarito, and St. Charles Nissan could not touch the bottom line price that I first received at Suntrup. More

I bought a 2010 Nissan Altima. The price was great and Aaron Young was helpful. One issue was that the car did not come with a radio. The salesman offered a $540 "deal" to have a stereo installed by a t Aaron Young was helpful. One issue was that the car did not come with a radio. The salesman offered a $540 "deal" to have a stereo installed by a third party. I got a $90 radio and $40 speakers. The radio is very basic and the speakers are less than average. This is nowhere near a $540 value. DO NOT TAKE THIS OPTION. Save your money and go to Best Buy or ANY other stereo installer. The manager insisted that since I got $5000 over Bluebook for my car he would not be able to work with me. While this is true, the price of the car was determined BEFORE I was offered this deal on the radio. You will not be able to get a refund. This is a poor sales option that Suntrup should discontinue. It is misleading and frustrating to know that I am stuck with this low quality system. More

Everytime I have to come in for any type of service, Mr. Kelly is always accommodating, very friendly and a consummate professional. I never have a worry in leavin my vehicle in the hands of the service dep Kelly is always accommodating, very friendly and a consummate professional. I never have a worry in leavin my vehicle in the hands of the service department! Always top not h work and quality results! More

My experience with Suntrup Nissan and Aaron Young was not a positive one. I had been looking at a new car for over a year, waiting for the right car and the right time. I thought the Cube might be it. I s a positive one. I had been looking at a new car for over a year, waiting for the right car and the right time. I thought the Cube might be it. I submitted a finance request online and waited for a call. When it didn't come, I called the dealer and Aaron took my call. He found my request and pulled it out of the system and let me know we were good to go. I explained what I was looking for and that I planned to visit that afternoon. When I was delayed, I called the dealership with a message for Aaron that I was on my way and would be there within an hour. When I arrived, Aaron had done nothing to prepare for my visit. There were only three cubes on the lot, two in an upper field and the third Aaron wasn't sure of the location. When we left the showroom to view the cars, Aaron took off at a fast clip (he's 6' or over and I barely reach 5') and called over his shoulder, "don't worry if you can't keep up!" Where was the personal attention? Was he not interested in those little things about me that would indicate the perfect car for me? We had to climb some concrete stairs to see the two in the upper field, both cars very similar even being the same color. I stopped for a moment to look at the sticker and when I turned around Aaron was gone. My friend and I just stood in the middle of the lot not knowing what to do and where to go. He apparently had gone off to try to find the third car but couldn't. We commented that we weren't interested in the pin striping and clear coats that had been applied, and charged for, on the two models we saw. He told us that those options were applied to every car that came in and we had no choice in paying for them. As we stood in the heat at the top of the outdoor stairs, I asked about a test drive. He said sure and went off to get the keys without offering us a cool place to be while he got the car. At this point, I was angry and felt as though because I was looking for a car on the lower price end, I wasn't worth his time. I went into one of the show rooms and asked to speak to a manager. I was told there were several "in there" with a finger point to one of the cubicles. No one seemed concerned that I was angry and dissatisfied. I talked to a manager and told him I was angry and why. When I finished he told me he wasn't the Nissan manager, but he did sell volkswagons and would be happy to put me in a volkswagon. What should have happened is the VW manager should have gone to get me the Nissan manager, given me his card if he liked, and someone there should have cared that I walked on their lot ready to buy and was now ready to leave extremely unhappy -- which I subsequently did. Aaron should have had the three cars he had on the lot pulled down by the showrooms for us so we could look without having to tramp around the upper lot in the heat. He had hours to prepare for our visit but did nothing and so got nothing. I will not recommend Suntrup Nissan nor consider buying from them in the future. A little customer service training is in order from management on down in my view. More

Linzie met my husband and I at the door when we went shopping for a new Nissan Versa for me. I was impressed right away with his patience, knowledge of the car, and that he listened to what we were look shopping for a new Nissan Versa for me. I was impressed right away with his patience, knowledge of the car, and that he listened to what we were looking for. I was most impressed that he was not at all pushy! We didn't buy that day, but when we came back, Linzie had the car we wanted, gave me an unexpected good trade on my old car and even retrieved my favorite CD I had accidentally left in it! He is the FIRST salesman to ever get in a car with us and show us all the bells and whistles and how things work. This is a very busy dealership, but I never felt rushed, ignored or anything but special and the whole purchase was done in less than two hours, something else I've never experienced. (It took six hours to buy my daughter's Nissan at another dealership in the area.) The vehicle I bought has a build in Blue-Tooth and Linzie took the time to set it up with my phone. Our entire experience with Linzie and Suntrup was the best I have ever had anywhere. My only regret is that I didn't get a review sent in earlier, as our purchase was June 26, 2010. Thanks Linzie! Kathy Pollo, IL More

Our sales man Aaron Young was a great help. He didnt push anything on my wife or I. He listened to our concerns and really had our best interest in mind. I love nissan and from now on will only deal wit push anything on my wife or I. He listened to our concerns and really had our best interest in mind. I love nissan and from now on will only deal with the Nissan Dealership and the only family of dealerships is suntrup. Thank you to the staff and exspecially to Mr. Young that provided us the means and options. Our new Sentra is very sleek and very fun to drive. and Price was perfect More

Great place to buy a car! Our salesman, Anthony was on top of his game. From the moment we walked in the door you could tell that Anthony was dedicated to helping us find the right vehicle. He was very top of his game. From the moment we walked in the door you could tell that Anthony was dedicated to helping us find the right vehicle. He was very knowledgeable on features and benefits of the volkswagon lineup. Most car salesmen will listen to the figure you have in mind and never get close, they always find ways to add a little more here and there. Anthony listened to our objectives and focused on getting the figures exactly where we wanted them. I would definetely recommend Anthony and the Suntrup team to all my friends and family. My wife and I love our new VW CC! More

I have never purchased a car befor and have heard how you have to use tactics and show disinterest in order to get the deal that you want. I however used a more straight forward approach. I knew the car I wa have to use tactics and show disinterest in order to get the deal that you want. I however used a more straight forward approach. I knew the car I wanted and the price range I needed and was lucky enough to have Terry as my salesman. He's very easy to talk to and down to earth. He knows his stuff and I never once doubted that he was telling me the truth. He's a great man and knows what he's talking about and worked very hard to help me get the car that I wanted. More

We knew we liked the 98 Altima that I currently had and had a pretty good idea of what we were looking for in a new car. Russ was helpful in an unobtrusive way. He gave us the space we needed to determin had a pretty good idea of what we were looking for in a new car. Russ was helpful in an unobtrusive way. He gave us the space we needed to determine which car we liked and made the process very easy from start to finish. More