Suntrup Nissan

I haven't had a new car for myself since 1979 and thought I needed a nice Christmas present for myself that no-one else is going to get for me. I have bought several cars, 2 new, but not for me, I just got t I needed a nice Christmas present for myself that no-one else is going to get for me. I have bought several cars, 2 new, but not for me, I just got to pay for them. I still have to pay for this one too, but this ones mine, all mine, and I really do owe it to KYLE KETCHERSIDE and CHUCK ENKE. I'm 64 yrs. old, a very young looking 64, and act sorta like I'm younger at times. Anyway, Kyle was the first to help me at the dealership. After sitting in his cube for probably 30-40 minutes discussing what I was interested in and basically really getting to know one another, he and myself started walking the lots, in the cold, in the rain, maybe even a flake of snow here and there, to find one of two models I was looking for. Found the first one and Kyle immediately began demonstrating how well the heater worked. We then went for a short test drive, short due to rush hour traffic and weather. After returning to dealership, we discussed in more depth my needs and uses for vehicle while drying off a little. That's when Chuck came over and introduced himself, welcomed me to Suntrupt and we began talking military, exchanging stories of our time in. He told me he was ex-Army and I responded that that was okay, I'm a former Marine. Kyle and Chuck updated each other pertaining to my possible purchase if the figures are suitable for everybody. Chuck said he would start working up some figures for me while I went back out in the cold with Kyle to test drive the other car of my choice. Funny thing, when Kyle and myself found the other car of my choosing, He began showing me how well the heater worked in that one too. With temp's dropping, I guess, I too, became more interested in just how well and how fast the heater would heat. Needless to say, I drove on another test drive with the second choice and liked it too. Unfortunately, I can't have both. If it's not too late to make a long story short, oh, xxxx,I'll just make mine shorter. Anyway, this is the way it went; me and Kyle talked some things over, then Kyle and Chuck talked for awhile, back to me and Kyle, then Chuck and Kyle, then me and Chuck, then me and Kyle, well by now you,yourself, can start to imagine and wonder what the heck is going on. The final fact that matters is that between the three of us, me trying to stay close to my payments, Chuck and Kyle somehow crunched enough numbers to come up with a very suitable deal for me and still satisfy what they needed to accomplish. BOTTOM LINE: I DROVE HOME THAT NIGHT IN A NEW VEHICLE with a xxxx good heater........... You still need to know "why" of my ratings. These guys went out of their way to help ME get what I wanted at a reasonably close price for me. My honest feelings, these two were more concerned about getting me into what I wanted vs selling just another car. Quite refreshing for me, meeting people that actually care as much for the consumer as they do for a sale. Thanks guys, really, no xx, Love my new car........... More

We were able to test drive the vehicle we were interested in and we also were able to conduct the deal over the phone. We went into the dealership the next day. All the paper work was ready for us and we w in and we also were able to conduct the deal over the phone. We went into the dealership the next day. All the paper work was ready for us and we were finished in 30 minutes. Our original sales associate, Sean, was off that day, but we were well taken care of by another associate, Jason, which was very much appreciated. I would definitely recommend Suntrup Volkswagon. More

Start by checking a used car but because of the excellent attention that we received from Jason we decided to lease and stay with this Dealership even though we live in West County. The entire leasing proces attention that we received from Jason we decided to lease and stay with this Dealership even though we live in West County. The entire leasing process, the follow up, and the entire customer experience make us feel truly comfortable and that . I will definitely recommend Jason to my friends and family without hesitating. Thanks for your attention and for all your great work! More

Jason is a great sales rep and took me through the whole process - from ordering the Beetle I wanted to exacting specifications all the way through delivery. Phenomenal guy and a great asset to your Compan process - from ordering the Beetle I wanted to exacting specifications all the way through delivery. Phenomenal guy and a great asset to your Company! I look forward to many years behind the wheel of my VW!! More

Jason was friendly and explained issues clearly so we could make an informed unpressured decision. He has provided good follow up. I would recommend him to others. could make an informed unpressured decision. He has provided good follow up. I would recommend him to others. More

These guys are amazing!...From their ability to get me the GLI I was looking for when other dealerships couldn't, to making sure I got it at the price I was willing to pay, to making the whole process not the GLI I was looking for when other dealerships couldn't, to making sure I got it at the price I was willing to pay, to making the whole process not only painless (when other dealers made it quite painful!) but actually an enjoyable and fun experience!! Their service department is also equally amazing, organized, thorough, and so nice! There are other dealerships closer to me, but this one is so worth the trip! More

Greg Crain is the reason we leased a car from this dealership. If it were not for his excellent customer service and attentiveness to us, we would have bought/leased from another dealership. I feel Gr dealership. If it were not for his excellent customer service and attentiveness to us, we would have bought/leased from another dealership. I feel Greg did more than he needed in order to make us feel comfortable and that our business was important. When anyone asks us about our new Jetta, we can't help but smile and tell them that Greg made it happen. More

Beau was a pleasure to work with. I would highly recommend him to my friends and family! He made the process easy and fun. I will definitely buy from him again. Bobbi Pitcher w recommend him to my friends and family! He made the process easy and fun. I will definitely buy from him again. Bobbi Pitcher w More

Greg Crain was an excellent dealer, he made the buying process an easy one. Very friendly and helpful! After visiting another local VW dealer and getting awful service it was very nice to work with Greg process an easy one. Very friendly and helpful! After visiting another local VW dealer and getting awful service it was very nice to work with Greg! More

We had an excellent expierence in purchasing the car. Sean was informative and helpful in every way. The test drive was also helpful. We will recommend the dealer to our frieds and family. Sean was informative and helpful in every way. The test drive was also helpful. We will recommend the dealer to our frieds and family. More