Suntrup Nissan

From the moment I drove into the parking lot, Sean Riches was very helpful. He took his time and made sure I was we'll taken care of. When my husband and I came back to buy the car, he made sure we Riches was very helpful. He took his time and made sure I was we'll taken care of. When my husband and I came back to buy the car, he made sure we got very good service. The finance man took his time with us and answered all our questions. More

I stopped in on a radio advertisement for a great deal. When I went in to take advantage of this deal they told me that I could not. I complained to the manager and was told by him that the deal was not av When I went in to take advantage of this deal they told me that I could not. I complained to the manager and was told by him that the deal was not available even tho they advertised it. I went to the MO AG and the dealership strait out lied to them about the advertising They printed out a different advertisement and sent it in). In the advertisement it clearly stated that you could get 3k off the sale price AND STILL GET 5k over Kelly blue book. I do have a tape of the advertisement and am thinking of dropping a lawsuit on them, just trying to figure out how many other people got scammed from the false advertisement to see about a class action suit. More

Sean is an amazing salesman! Hes so friendly and warm and welcoming. Our experience wouldnt of been as fun if it wasnt for him! Overall i would def recommend my friends to buy cars from sean! welcoming. Our experience wouldnt of been as fun if it wasnt for him! Overall i would def recommend my friends to buy cars from sean! More

Polite and friendly environment. No badgering from sales associate dealt with while at the dealer or prior processes. Car was clean as was to be expected and paperwork finalization required was next to pain associate dealt with while at the dealer or prior processes. Car was clean as was to be expected and paperwork finalization required was next to painless. More

Greg did a great job helping. I would recommend Greg to help you. He was not only very knowledgeable but he was very friendly and helpful. help you. He was not only very knowledgeable but he was very friendly and helpful. More

I got the CC and I love it its a nrw car, JD helped us alot everyone was really nice and everything was explained to us very well. alot everyone was really nice and everything was explained to us very well. More

I have been leasing VW from JD Hergenrother for 5 years now and would not dream of going any where else! The staff is always extremely friendly and easy going. I feel well taken care of each and every time now and would not dream of going any where else! The staff is always extremely friendly and easy going. I feel well taken care of each and every time I walk out those doors. I might also mention how affordable they make my lease, I don't feel "car poor" as some would say! Any and all of my request get addressed in a timely manor with a SMILE!! Love these Guys :)I also need to mention how friendly the service department is, they are always willing to make my wait comfortable. More

I've owned three VWs, two from Suntrup. Both my experiences were absolutely stress-free and pleasant, and I was overwhelmed with the outstanding service and support I've received from Suntrup. J.D experiences were absolutely stress-free and pleasant, and I was overwhelmed with the outstanding service and support I've received from Suntrup. J.D. Hergenrother's every day work ethic is to go above and beyond what I as a customer expect; he's energetic, empathetic and seemed to read my mind concerning my needs and budget. I will recommend Suntrup to all my friends and family even though a competitor is much closer. J.D. - thanks for everything! I'll be back. More

My wife scheduled her 20,000 mile service online, where she was given the option to receive a loaner car, which she selected. She provided all contact information including email and cell phone number. WHe she was given the option to receive a loaner car, which she selected. She provided all contact information including email and cell phone number. WHen she arrived at the dealership with our two year old, she was advised they no longer provide loaner cars or would they offer a shuttle service back to our home. They stated the service would take approximately 2.5 hours to complete. If you have children, you know waiting three hours in a service department waiting room with a two-year old is not a pleasant scenario. So, my wife was forced to take a taxi home. They were not helpful or apologetic for the inconvenience. Five hours later, after still not hearing anything, we called to check the status. After several attempts we were able to contact someone in the service department (other times phone just rang with no answer). We were told the car was "just finished" (what a coincidence it just happened to be right when we called!) So not only was my wife without transportation for the majority of the day, but was also forced to take a cab with a toddler. The customer service here is terrible, don't expect to be treated with any dignity after the sale. This will be our last purchase from any of the Suntrup franchises. More

Jason was very nice and profesional.He did helped me in making up my dessison which vehicle to buy.I strongly recommend this dealer ship to anyone whose looking to by a car. making up my dessison which vehicle to buy.I strongly recommend this dealer ship to anyone whose looking to by a car. More