Suntrup Nissan

The experience getting a new used car was great, especially working with Sean. The customer service, with regards to the actual purchase of the vehicle, was spot on and both friendly and informative especially working with Sean. The customer service, with regards to the actual purchase of the vehicle, was spot on and both friendly and informative. My only complaint was that once it got to finalizing the details of the car loan with the bank/finance manager, the details of what we had agreed to initially were changed, which was very frustrating. Even after I pointed this out to the finance manager, he seemed surprised that I had questioned this. He also seemed surprised that I wanted to stick to a budget, despite explaining to him several times that the initial price agreed upon was over my ideal budget, but close enough to work with. Eventually after some negotiating, the details were worked out very similar to the initial numbers agreed upon, but having to go through this process, especially as a first time car buyer, was very frustrating. I believe this to be a reflection upon the financial staff rather than the sales team, which is why I gave the high rating for the sales staff. However, if there were a rating for the financial staff, I would have to rate them a 1.5, between bad and very bad. Thus, something for future buyers to be aware of. Overall though, my experience was good. More

Kelly Roussin is The Bomb! Extremely Knowledgable & Not "Pushy". Genuine - Not phony. She went Out of her way to find us what We thought we were looking for, in Every way: Drive, price, seating, ye Not "Pushy". Genuine - Not phony. She went Out of her way to find us what We thought we were looking for, in Every way: Drive, price, seating, year, make & model. We Most likely would have given up with Any Other Sales person - at least for the day - but she certainly came through for us!I I Hate "Change" - & was Not looking forward to shopping for a car. Kelly made it Easy & Painless! More

Incredible service & Bobby was a pleasure to work with- very knowledgable & helped me make the right decision. I'm so happy with my new car! with- very knowledgable & helped me make the right decision. I'm so happy with my new car! More

I don't typically leave reviews for places but this dealership and their lovely saleswoman Kelly Roussin have left a lasting impression on me. It actually saddens me that we had to move out of the St. dealership and their lovely saleswoman Kelly Roussin have left a lasting impression on me. It actually saddens me that we had to move out of the St. Louis area because I would prefer not to take my car or deal with anyone else than Suntrup Nissan of South County. We walked in not expecting to find anything we loved (enough to purchase that day), but Kelly worked her magic and found us the absolute perfect car and we drove away 100% satisfied and happy with whom we just bought our car from. Kelly provides impeccable customer service before, during and after* the sale. The after is key. It's like buying a car from this dealership makes you a part of the family. They're always available and willing to answer your questions. When my husband took our car in for a checkup, he was in the middle of studying for the bar exam. They set him up with a room and table/desk to study at while he waited!! I recommend this dealership and especially Kelly to anyone and everyone in the STL area looking to buy a car and be taken care of. It wasn't until working with this dealership did I realize how poorly other dealerships previously have handled my business. I wish there was a Kelly Roussin in Kansas City and then I'd truly be at home! Thank you Kelly and Suntrup Nissan!! More

My husband and I were online looking for a new vehicle and just happened to find a mini that we loved. So we called the number to inquire about it and were lucky enough to get in touch with Kelly! She wa and just happened to find a mini that we loved. So we called the number to inquire about it and were lucky enough to get in touch with Kelly! She was excellent. We went up to the dealership that day and after she took my husband for a test drive we bought the car that same day. Unfortunately it had only been in their possession for a few short days so there were so issues that they had to fix. Since we are from out of town it was a hassle to drive up to the dealership with kids in tow to pick up the car, so Kelly drive the car to our home about an hour away on her time off. She was great if you are buying from this dealership I would recommend Kelly for your preowned needs! More

I went into Suntrup Nissan very discouraged. My confidence was extremely low due to my credit score and being told no several times. My Sales Consultant Kelly Roussin was AWESOME. She done everythi confidence was extremely low due to my credit score and being told no several times. My Sales Consultant Kelly Roussin was AWESOME. She done everything to help me get approved for a vehicle. Not just a vehicle, a vehicle of my choice that I was happy with. Kelly is definitely good at what she does. She delivers excellent customer service, and excellent results .... Her and I hit it off very well and I left with a 2013 Chevy Impala. When everyone else said, "NO". Kelly Roussin was sure I would be told YES.... Kelly Roussin definitely ROCKS. More

I went to Suntrup Nissan knowing that I was going to get a great car for a great price. My salesperson was Kelly Roussin and she wonderful about explaining all my new features my new car had to offer. She a great car for a great price. My salesperson was Kelly Roussin and she wonderful about explaining all my new features my new car had to offer. She was pleasant to work with and done a fabulous job as I was expecting. I will definitely come back to this dealership for my future purchases and will always refer family and friends to see Kelly or any of the remarkable sales associates this dealership offers. Thank you again Kelly More

Buying a car from Terry Hildebrandt at Suntrup Nissan was an excellent experience. When we suddenly found ourselves in need of a new car, we were overwhelmed and uncertain as to which car was right for us. an excellent experience. When we suddenly found ourselves in need of a new car, we were overwhelmed and uncertain as to which car was right for us. Terry Hildebrandt was friendly, helpful, and informative. He gathered the necessary information to determine exactly what we were looking for, and then proceeded to find exactly the perfect car to suit our needs, ensuring that the entire experience went smoothly and stress-free. We are very pleased with our new car, and plan to buy all future cars from Terry. More

Great experience, Terry Hildebrandt was very helpful in consideration to my specific situation. I had a trade-in and was pleased with my allowance. will recommend. consideration to my specific situation. I had a trade-in and was pleased with my allowance. will recommend. More

When I first called up to Suntrup I spoke with Tom Genetti and he walked me through the whole process and was VERY kind and helpful. Once I had made up my mind and decided to go up there I was greeted Genetti and he walked me through the whole process and was VERY kind and helpful. Once I had made up my mind and decided to go up there I was greeted by Tom and again VERY nice and helpful. He went above and beyond for me and placed me with a car that fits my needs perfectly! I would recomend him to anyone I know. More