Suntrup Nissan

I do not usually write reviews good or bad but I felt I needed to write this review. I bought my car in October but waited to write this till now to be fair and not from frustration. I had a nice salesman needed to write this review. I bought my car in October but waited to write this till now to be fair and not from frustration. I had a nice salesman to start with but not very though as I will find out, probably why he is no longer there. I made an appointment to buy the car on a Saturday at 1:30 and I had a VPP employee discount that I sent them the information for before this appointment. Arrived and had to wait an hour as nothing was prepared. I was told they did not know what to do with the discount and this was the cause for some of the wait. After a the long wait and asking twice for my sales invoice to be itemized to see my discounts, which it never was, we were sent to Adela in finance (best person there) where she had to redo all their mistakes we finally left at 4:30. Ridiculous! Now upon inspecting the car before I bought it, I found a paint chip that I wanted fixed and was told they would order touch up paint and have it fixed. I was okay with all this I am from a family that has been in the car business for years I know how it works. Now everybody there just wants to take care of you and they say they will do whatever it takes. Bull! After about three weeks of not hearing anything on the paint I stopped in to check on it only to find out nothing had been done. Explained what I needed and I was sent to Aaron to order the paint for me. At that point Steve Toppins, the manager, came out to apologize and gave me his card and to call him with anything. Several days later I get an email from Nissan saying I haven’t used my employee discount and it’s going to expire. What! Now I am upset. I leave a message with Steve to go over this. Aaron called me back and said he was helping Steve out and itemized my sales invoice over the phone and tried to explain where the discount was. Now why couldn’t they do this when I asked in the dealership? So unfortunately anyone can make the numbers work and I am just not sure I can believe what they say but the sale is done and what you can do. So I made my peace with it. About week later I get a call saying my paint is in and I can pick it up anytime. I called the service department scheduling and made an appointment to have this taken care of while I was on vacation at the end of November. Since it was over a week away I decided to call the service dept. directly to let them know I got the message and when I made the appt for. I got Scott there and explained what was going on only to be told they do not fix paint damage. So why did scheduling make this appt and now what do I do? He told me to call the sales dept. and they need to figure it out. Now I am pissed!! But wait before I can call Steve I get a message from Adela at the finance department, she needs me to come back in and sign the contact again as they lost the first one on their new system. Now I hate to say this but this stressed out healthcare worker lost it. I called Steve and let loose about these two new problems. Never got a call back. Went to the dealership the next day and asked to speak with Steve. Got everyone but him. Finally he came out and I apologized for my message and he said he had not listened to his messages yet. Bull, he had so many people ready to take care of my problem and give excuses how could he not, I believe he flat out lied to me. So now I get passed off to Staphen and he is going to get the paint chip taken care. My husband and I both heard him say call him on the Monday I am on vacation and he will get me car while mine is being taken care of. Adela told us the paint guy comes into the shop on Tuesdays to take care of these problems. So I call Staphen on that Monday and don’t hear back from him till Tuesday. He says he told us to bring the car up on Monday and ask for him, not what we heard. Now he asked me to bring the car in Monday morning next week I tell him I have to be at work at 7:30 and he says that won’t work so we decide that I drop it off on the Saturday before and I will pick it up on Monday evening. All goes well and I go to pick it up after work Monday. He tells me they buffed all the scratches out and as we walk to the he points out the chip that was to be painted. I could only laugh at this point. Told him that was what the paint in the service department was for. He got flustered and said he would call me in three days then said no I should call him. I finally gave up. I went and got the touch up paint from the service department and left. I decided I was done with them in every capacity and had to let it all go for my sanity. It’s a shame I never got to enjoy the new car and wish I could just drop it off and start over. So I don’t recommend using this dealership for many reasons. It has truly been the worst experience I have ever had buying a car. More