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Suntrup Kia South - Service Center

St. Louis, MO

3.2
294 Reviews

294 Reviews of Suntrup Kia South - Service Center

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July 29, 2021

I have a maintenance contract with Suntrup otherwise I would NEVER come here. I get here every time around 7 when they open, which I have an appointment, I wait a minimum of 2 hours. We all have jobs and More

by Erin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cindy Greiwe
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2021

Daughter-in-law went in for oil change tire rotation. $58 total. Said she needed brake shoes and could save the rotors by turning them. Said the overall cost would be $286 and went to settle out and was $340 More

by kyleblaze.kb
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clay Mayberry
May 27, 2021

Kyle, my advisor answered all my questions. One he didn't know off-hand, he went to ask someone and got me my answer. The video that Mike, the technician, sent regarding one issue I had raised was ve More

by pierce47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Service Dept
Jun 01, 2021 -

Suntrup Kia South responded

Thank you for the 5 star review! See you again!

May 26, 2021

Kyle was able to get my car in quickly and it was done within the time I was told it would be. The vehicle was returned to me with the service performed and cleaned! More

by daltonkiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
May 26, 2021 -

Suntrup Kia South responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 21, 2021

From when I first purchased the certified pre-owned Kia Cadenza from Todd, to getting a really nice financing deal with Jarrod, to Joe in service that helped turn around a major issue in no time and workin More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Rucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Dupont
May 24, 2021 -

Suntrup Kia South responded

Thank you for sharing your thoughts about your experience with Jarrod and Todd here at Suntrup Kia. We appreciate your business and hope to see you again soon!

May 12, 2021

Kyle explained what they were going to do to service my vehicle and approximately how long it would take. He was right on for the time and the work done, the service was great,thanks. More

by adolphvelia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
May 14, 2021 -

Suntrup Kia South responded

Thank you so much for your review! Honesty and transparency are two things we work hard to deliver to our guests each and every time they visit us, and we are thrilled your experience was no exception. We look forward to seeing you next time!

May 12, 2021

Brian was very helpful as usual. My experience was very pleasant. The complimentary car wash is an added bonus. In and out in less time than anticipated which was great. More

by diannecarlile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Richter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Suntrup Kia South responded

Thank you so much for your 5-star review! As a family-owned business, it is extremely important to us to show our clients that we appreciate their trust and loyalty. So we are glad you enjoy that car wash! We look forward to seeing you pop in for that in the future!

May 08, 2021

Cindy was WONDERFUL as always!! She made sure I had everything I needed and that my vehicle would be ready when I needed it! Looking forward to dealing with her again! Thanks so much! More

by Etaylor05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Greiwe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Suntrup Kia South responded

Thank you so much for the review! Although we can't say we're surprised you had that experience with Cindy (😊), it's always lovely to hear about it! We look forward to seeing you again next time!

May 06, 2021

Another great experience at Suntrup KIA! Brian sent me text updates and a video of Jessie diagnosing my AC issue. It works great now and I am as always a happy customer. Kudos to both of you! More

by Majokeiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Richter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic Jessie
May 11, 2021 -

Suntrup Kia South responded

Thank you for you review! We love using technology to connect with our customers and keep them included in our service process. We look seeing you again in the future!

May 05, 2021

Suntrup Kia has always been very friendly and personable. Anytime I need work done on my automobile Brian the service advisor and everyone always goes out of their way to make sure your visit is Pleasant. More

by kstarns92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Greiwe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Richter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Mayberry, Calvin Botkin, Elmir Selimovic
May 10, 2021 -

Suntrup Kia South responded

Thank you for you 5-star review! We strive for each of our guests to enjoy their visit to our dealership. Thank you for your continued loyalty and we look forward to providing this same level of service when you are ready to purchase!